Paula Alpha | Page 26

Super experience from start to finish This is our first purchase from this dealership. Nelson Sioson our customer service concierge was extremely helpful, patient, knowledgeable and an abs This is our first purchase from this dealership. Nelson Sioson our customer service concierge was extremely helpful, patient, knowledgeable and an absolute pleasure to deal with. Paula Alpha the finance director was very courteous and at no point did we feel that she was trying to push product on us. Last year we purchased an E 350 from another dealership and our experience was totally different. Erika Garcia our product concierge, was also superb. She went over every feature on our C 300, and wrapped up our positive experience with top notch professionalism. We diffidently will recommend MB of the Woodlands to all our friends and family. Thank you again to Nelson, Paula and Erika for your outstanding customer service and for making this purchase our best ever. More

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Wouldn't go anywhere else!!! I drove from Dallas to The Woodlands just to get the superior service offered here at MBOTW. Everybody here was friendly, helpful and knowledgeable du I drove from Dallas to The Woodlands just to get the superior service offered here at MBOTW. Everybody here was friendly, helpful and knowledgeable during the entire process. I was treated with the best hospitality, which made my experience with them go easy and smoothly. Definitely worth the 3 hour drive I made, and I highly recommend Mercedes Benz of The Woodlands to anyone looking for a great car buying experience, as I had!! Paula Alpha in finance took excellent care of me, she made my financing experience run smoothly and quickly! She was knowledgeable and extremely helpful! Never will I go anywhere else, they truly have an amazing team here!! More

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Excellent, honest, efficient experience. Recommend Highly! I worked with sales manager Justin Johnson virtually, and we struck a deal, including lease terms very quickly. I was extremely pleased with the deal I worked with sales manager Justin Johnson virtually, and we struck a deal, including lease terms very quickly. I was extremely pleased with the deal, on a car that was not easily found, and was better than others in my local area. The dealership was kept open later for customers like me (we were the last), doing a last day of the month deal. We went through F&I (Paula and Arturo were excellent), and things went professionally and smoothly. I didn't feel overly pressured to buy additional items, but did choose the prepaid maintenance. Even though we were at 10pm after F&I (taking less than an hour), Katelyn patiently went through the details and functions of the car to our satisfaction. Most definitely an enjoyable and beautiful experience to start our Benz ownership. I highly recommend the team I worked with! More

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Welcoming people My dad just bought me a new Mercedes and sense the moment we got into the store every employee was really helpful, kind and welcoming. My seller (Marc My dad just bought me a new Mercedes and sense the moment we got into the store every employee was really helpful, kind and welcoming. My seller (Marcos Morales) was really kind and had one of the best services I've ever had in car store. The place, people, and cars are the best quality and because of that and more I definitely give the entire company five stars. More

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"Great experience" From the moment I walked into MBOTW I was impressed. Andy Garrett, my salesman has a wealth of Mercedes knowledge and was very helpful and communicat From the moment I walked into MBOTW I was impressed. Andy Garrett, my salesman has a wealth of Mercedes knowledge and was very helpful and communicative during the whole look and buy process. Paula in finance is tops as is Erica who paired my phone and garage openers and helped guide me through the features of my Mercedes. I definitely will recommend MBOTW to others. More

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Perfect Car Buying Experience We had a great experience at the dealership with sales, delivery and finance. No hassle, frustration or worry and were in and out in short order. Even We had a great experience at the dealership with sales, delivery and finance. No hassle, frustration or worry and were in and out in short order. Even got a massage while enjoying the beautiful atmosphere of the showroom. Thanks again to Marcos, David and Paula, a really great staff to do business with. More

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Great! This dealership is in a class by itself....professional and friendly staff (everyone!) The facility is also very nice and state of the art. Our salesp This dealership is in a class by itself....professional and friendly staff (everyone!) The facility is also very nice and state of the art. Our salesperson, Kriss Arbury, knew we were repeat MB buyers and was not pushy, which made my husband very happy! More

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Awesome experience with Kriss! I highly recommend this dealership to anyone in the market of getting a new vehicle! Kriss and Paula were amazing. ! Kriss walked in the entire deale I highly recommend this dealership to anyone in the market of getting a new vehicle! Kriss and Paula were amazing. ! Kriss walked in the entire dealership to find the car I wanted and worked really hard to make sure I was 100% satisfied! Will come again and recommend others. More

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Initial CPO not fully prepped but remedied - brake pads were worn and light came on first day. Dealer worked with me to meet sales expectations . Kriss Arbury was especially helpful throughout - brake pads were worn and light came on first day. Dealer worked with me to meet sales expectations . Kriss Arbury was especially helpful throughout the process. More

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Service beyond expectation I will start off by saying that I am not an easy customer. This was my first Mercedes Benz in 80 vehicles I have owned. I hVe driven mainly Porsche an I will start off by saying that I am not an easy customer. This was my first Mercedes Benz in 80 vehicles I have owned. I hVe driven mainly Porsche and Audi over the past 15 years. MBOTW have been exceptional in providing detail of the vehicle and creating a very professional and courteous ambience. My buying experience wa exceptional, and even though the spec which I preferred to order was unavailable, they went out of their way to get me the karts after I took delivery - and at a great price. Well done Erich, my sales person, and a special shoutout to the sales manager Joe and finance director Paula who both followed up with answers to my questions. In 31 years, this is the best service I have experienced!!! More

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