Pedro Jenner | Page 2

Austin Hernandez - AWESOME! !!!! Directed us to the ideal vehicle. Mike did a lot of the leg work and was very informative. Pedro was great with the financing. All in all - would !!!! Directed us to the ideal vehicle. Mike did a lot of the leg work and was very informative. Pedro was great with the financing. All in all - would work with them again. Oh, by the way - did I forget to say: Austin Hernandez was AWESOME? No - I think I got that in the review. More

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Gold Star Team at Regal GMCWe have nothing but the Gold Star Team at Regal GMC We have nothing but the highest praise for our team of GMC professionals at Regal GMC. We are repeat customers, and hav Gold Star Team at Regal GMC We have nothing but the highest praise for our team of GMC professionals at Regal GMC. We are repeat customers, and have always received great service in the past, but for our most recent purchase experience, our Regal team exceeded all expectations. Thanks to Darrel Montgomery for working miracles to secure our dream 2022 Yukon SLT and keeping us in the loop during the whole process. Sales Manager Mike Hughes was amazing, walking us through the purchase details and making certain all our questions were answered, ensuring we were completely satisfied, and making sure we felt welcome to contact him directly, should we have any future questions or concerns. Business Manager Pedro Jener, was wonderful to work with, clearly explaining additional coverage options, confirming our selections, getting our registration done, explaining each document, and making the whole process a breeze! And finally, thanks to Travis Brock for always taking excellent care of our GMC service needs. WHAT A TEAM OF EXCEPTIONAL PROFESSIONALS! You are a blessing, and absolute pleasure to work with. More

by ldennis1 Verified Customer Verified Customer

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Mike, Mike , and Pedro did an amazing job getting us in and out on a Saturday morning. The car buying process was easy and efficient. Thank you, we love our certified Chevy truck! and out on a Saturday morning. The car buying process was easy and efficient. Thank you, we love our certified Chevy truck! More

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Difficult finding new vehicles. Talked to dealers from 100 miles away. Mike and the team at Regal made it easy - all over the phone. Thanks!! 100 miles away. Mike and the team at Regal made it easy - all over the phone. Thanks!! More

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Michael Hughes and Pedro Jenner provided excellent customer service, answered all of my questions, addressed all of my concerns and provided a very fair price for my new Yukon. I was treated with resp customer service, answered all of my questions, addressed all of my concerns and provided a very fair price for my new Yukon. I was treated with respect and courtesy from the moment I walked in the door. I would go back to Regal GMC for future vehicle needs. More

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The best service I’ve ever had. From Michael the sales manager, Pedro the paperwork guru to Austin the tech guy going over all the bells & whistles. It is a great team manager, Pedro the paperwork guru to Austin the tech guy going over all the bells & whistles. It is a great team More

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Michael Hughes, Pedro Jenner, and Mike Boswell make our vehicle purchase smooth and enjoyable. They made the purchase of 2021 Yukon XL and very enjoyable experience. From agreeing on a price to finance and vehicle purchase smooth and enjoyable. They made the purchase of 2021 Yukon XL and very enjoyable experience. From agreeing on a price to finance and even delivery of our vehicle to us in Fort Pierce (3 hrs from Lakeland). Thanks also to Jeff who delivered our vehicle. I would highly recommend Regal GMC to anyone and everyone. Thank you Regal GMC! More

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My husband purchased a new 2018 GMC Sierra from Regal GMC back in 2018 and was very happy with the sales experience. Fast forward to October 1, 2021. My husband dropped his truck off at a closer dealershi back in 2018 and was very happy with the sales experience. Fast forward to October 1, 2021. My husband dropped his truck off at a closer dealership to check out a possible transmission issue. On Saturday,October 2, this other dealership confirms that there is indeed something wrong with the transmission. No worries, we thought, we bought an extended warranty with Regal. So on Monday, we follow up only to be told the claim is denied because Regal filled out the wrong paperwork for the warranty. They filled out paperwork for a used car with a manufacturer’s warranty, not a new car warranty. We contact Regal, and spoke to Rick(a salesman), who confirmed that yes the wrong paperwork was filled out, but we’d need to talk to Pedro the next day, no earlier than 12pm, to get it corrected. Pedro called at 1pm on Tuesday, very apologetic and said he would get it corrected. On Wednesday, Pedro contacts us to get the exact miles on the truck, and when my husband follows up to confirm he doesn’t need anything else, Pedro doesn’t even realize who he is speaking with and confuses us with someone else. WE DONT HEAR ANYTHING ELSE UNTIL SATURDAY, October 8th, AND WE HAD TO BE THE ONES TO REACH OUT. My husband advises Pedro the warranty company is still waiting for the corrected documents before they will even come out and look at the truck (so just to keep this straight, we have now gone over a week without making any kind of progress) Pedro advises us it takes a little time for the paperwork to be processed, but does confirm the warranty is active. He provided my husband with a contract#. Again, we don’t hear anything until today(October 11) when my husband calls the warranty company, ONLY TO FIND OUT THAT PEDRO BOUGHT A NEW WARRANTY THAT IS EXPIRED AND DOES NOT COVER THE TRUCK! (You can’t make this up!) My husband immediately calls Regal and explains the newest dilemma. We tried to reach the Finance Manager, Chris, and he is not available. So they take our number and we our told we will get a call back. It is now 8:08pm and we aren’t holding our breath that a phone call will be made tonight. Now, all of this wouldn’t be a super big deal if Regal had agreed to give us a loaner vehicle or pay for a rental until either the warranty paperwork was fixed or heavens-to-betsy, the truck is repaired. This whole mess, since October 4th has been because of their multiple mistakes. But no, they told us since they aren’t the ones making the repairs they can’t offer a loaner or pay for a rental. So needless to say we will not be recommending Regal to anyone and offer you fair warning if you are considering buying from them More

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Been buying trucks from Regal for the last 20 years have always been happy with the service I got. always been happy with the service I got. More

by Nick Ergas Verified Customer Verified Customer

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I don't usually leave reviews for people for doing there job. but when people go above and beyond what they have to do i like to share those experiences with others who appreciate the rarity of of dealing w job. but when people go above and beyond what they have to do i like to share those experiences with others who appreciate the rarity of of dealing with good people who appreciate your buisness . Micheal Hughes , Pedro Jenner , Micheal Bozwell over in certified used cars in N Lakeland are those people . bought a yukon for my wife and two days later I went back a bought a silverado for myself in large part for they way they treated us on the first vehicle . both vehicles where the best buying experience i have ever had. felt like i knew these guys all my life and was treated so. so if you hate the idea of having to deal with car salesmen don't . these guys might sell cars for a living but there mission is to give you a great experience . If its within there power they will meet your needs as they did for us and many other im sure. so don't take what you can get . go see these guys and get what you deserve ! More

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