Pedro Leal
Pedro Leal at Santa Monica Maserati Alfa Romeo
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Pedro Leal | Page 28

Service Advisor

Santa Monica Maserati Alfa Romeo

1820 Santa Monica Boulevard
Santa Monica, CA 90404

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4.8
307 Reviews
4.8

307 Reviews

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307 Reviews of Pedro Leal

May 01, 2021

Dealership Rating
Employee Rating

Was not able to repair the problems. Difficult to male an appointment and not great follow up. Pleasant to work with and they are nice to deal with More

by rma0
Price
Recommend Dealer
No

Other Employees Tagged: Nick Argos, Ken Moore

May 19, 2021

Santa Monica Maserati Alfa Romeo responded

Hello, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We’d love to get to the bottom of this and turn things around for you.

April 29, 2021

Dealership Rating
Employee Rating

great dealership and awesome group at the service center. always had service done on time, offered rentals and replacements as needed, just all around went above and beyond my expectations- shout out to Pedr More

by TZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 30, 2021

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pedro has met your expectations. Thank you again for choosing Santa Monica Maserati Alfa Romeo FIAT; we look forward to having you as one of our valued customers for many more years to come!

April 24, 2021

Dealership Rating
Employee Rating

As always, Pedro was friendly, professional, informative and helpful. After my recent service he gave me an idea of what would be needed in the coming months. More

by ROBIN33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Ken Moore

Apr 25, 2021

Santa Monica Maserati Alfa Romeo responded

Robin, It's great to hear that Pedro was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Santa Monica Maserati Alfa Romeo FIAT!

April 23, 2021

Dealership Rating
Employee Rating

Helpful, friendly and good work.. made the experience of leaving my car and picking it up again really easy by having ride share option available too and from their location... More

by Ceria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Ken Moore

Apr 25, 2021

Santa Monica Maserati Alfa Romeo responded

Ceria, Thank you for taking the time to share your feedback with us. Pedro, Ken and Casey work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 22, 2021

Dealership Rating
Employee Rating

Great. I appreciate the rep remembering me and my car. The service is always efficient. Also, thank you for having appointments available the same day. More

by ADAMARTINES
Recommend Dealer
Yes
Apr 23, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Monica Maserati Alfa Romeo FIAT.

April 22, 2021

Dealership Rating
Employee Rating

Always great service, I don’t have to wait days for service but they offer a loaner if I need one or a ride with Alto. Best dealership in Santa Monica. More

by VICTOR34
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ken Moore

Apr 23, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for the kind words for our service department, Victor! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 21, 2021

Dealership Rating
Employee Rating

Pedro is amazing! Everyone is kind, respectful and patient with me because I am a lot to deal with but they are well rounded people who love to help. More

by cimmislove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Ken Moore

Apr 22, 2021

Santa Monica Maserati Alfa Romeo responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Pedro and the team met your expectations. Thank you for choosing Santa Monica Maserati Alfa Romeo FIAT!

April 17, 2021

Dealership Rating
Employee Rating

The service was professional, attentive, and without hassles. Compared to Other Maserati , this was the greatest. It was worth the 2 hour drive! Would recommend to everyone. More

by Casey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 18, 2021

Santa Monica Maserati Alfa Romeo responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 11, 2021

Dealership Rating
Employee Rating

It would be nice if the mechanic spoke with me more clearly. 1 they left my steering wheel dirty and they didn’t even put a plastic on steering wheel or chair and a paper mat. Especially during these t More

by None
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Casey Obrien

Apr 25, 2021

Santa Monica Maserati Alfa Romeo responded

We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind giving us a call. Thank you for the opportunity to assist, we look forward to seeing you for your next visit.

April 06, 2021

Dealership Rating
Employee Rating

Great customer service help me out with the information I needed. Very convenient to my job walking distance. I will continue returning to this service dealership. More

by PAKYPIERRE8
Recommend Dealer
Yes

Other Employees Tagged: Casey Obrien, Ken Moore

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