Pete Acree | Page 2

Good evening Scott Clark Toyota Dealer team. Recently I brought my car for repair recall , they did a great job! I really appreciate it! Recently I brought my car for repair recall , they did a great job! I really appreciate it! More

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Whenever I take my car there, it’s always a great job done. I was getting my maintenance done on my new 2026 Corolla crossover and Pete always does a wonderful job and getting what I need done. done. I was getting my maintenance done on my new 2026 Corolla crossover and Pete always does a wonderful job and getting what I need done. More

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Timeline of Service Issues • Two months ago: I had my vehicle aligned in preparation for installing new Michelin tires. • Two weeks later: New tires were installed. Immediately afterward, the front left vehicle aligned in preparation for installing new Michelin tires. • Two weeks later: New tires were installed. Immediately afterward, the front left tire rubbed against the wheel well, suggesting improper installation or alignment. • Second alignment: This was performed after it was determined that the left-hand caster was significantly out of specification causing the new l/h front tire to rub the fender in reverse.. • Four weeks ago: I brought the vehicle in for replacement of all brake pads and front rotors, along with a brake fluid bleed. My car was at the shop from 7:00 a.m. until 5:00 p.m. Upon pickup, I was informed that the brake bleed had not been completed and was handled as a rushed accommodation. When I arrived home, I discovered a visible gouge on the left-hand door under the handle, along with paint chipping on the front l/h mag wheel — damage that was not present prior to service. • Two weeks later: I experienced worsening brake pulsation and returned for service. I was informed that parts needed to be sent to Toyota for inspection and I was sent home without resolution. • One week later: After receiving no communication or updates, I returned to the dealership and spoke with administrative management/service director. I questioned why I was sent home and why the rotors and brake components were not simply replaced during my "third" visit. • Subsequent visit: I brought the vehicle back for new rotors and brake shoes. I was told that the rotors were replaced but that the shoes were only “scuffed.” I requested full replacement due to uneven wear caused by operating the vehicle on defective rotors for over three weeks and because the brake bedding process had already been compromised. This request was ignored. The brake pulsation problem has now returned. • Most recent contact: I called the service manager on Monday at 3:00 p.m. and was told I would receive a call back. No return call was made. ________________________________________ Concerns This experience reflects: • Repeated mechanical service failures • Poor quality control • Vehicle damage during service • Lack of communication and accountability • Failure to properly correct a known brake defect until THIRD visit on 02/22/2026 My vehicle has now been serviced multiple times for the same unresolved issue until 02/22/2026 when the General Manager had to intervene. My use of the service department at Scott Clark Toyota resulted in wasted time, inconvenience, vehicle damage and diminished confidence in your service department. The vehicle still pulsates at speeds under 8 MPH! ________________________________________ More

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Service manager Pete Acree personally took care of my vehicle. Overall a great experience and service was completed within a couple of hours. vehicle. Overall a great experience and service was completed within a couple of hours. More

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Great people in sales service parts and rental departments. Truly a place you will enjoy doing business with!!! departments. Truly a place you will enjoy doing business with!!! More

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Took it in and they did everything they needed to do and did a great job did a great job More

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Took my car in for an oil change and tire rotation. Service overall was great! Thanks and a big shout out to service manager Pete for the good experience. Service overall was great! Thanks and a big shout out to service manager Pete for the good experience. More

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Great service from Pete Acree, and all the mechanics as well . Very grateful , thank you ! well . Very grateful , thank you ! More

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Oil change and tire rotation. Great service overall. Thanks Pete for taking such good care. Great service overall. Thanks Pete for taking such good care. More

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They did a wonderful job did it in very good timing and I was very pleased with them was very pleased with them More

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