Peter Miszewski | Page 39

Dealer provides a good service. Wait times are a little long. Appointments are easy to setup. Wait times are a little long. Appointments are easy to setup. More

by DONSENSKE Verified Customer Verified Customer

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Having used Heiser Toyota for the past two years for Toyota care for my 2022 Corolla hybrid, every visit has had one or more errors. Typically, their technicians don’t even bother to look up the specif Toyota care for my 2022 Corolla hybrid, every visit has had one or more errors. Typically, their technicians don’t even bother to look up the specifications for proper tire inflation level for the hybrid, which has an unusual set of pressures of 38 in the fronts and 36 in the back. During every one of my prior visits, I ended up having to go out on my own after receiving Heiser “service” and properly inflating the tires myself , wasting both my personal time as well as money, which led one of their prior service managers almost a year ago to send me an email promising that I could get a “set of wiper blades“ for free on my next visit. When I presented a print out of that letter to Josh Porter, he asked Pete if it was acceptable, and my letter was approved. Unfortunately, when I was told my car was done, and I checked my paperwork they had only installed significantly cheaper new wiper “inserts“… Not full wiper blades, which is what I was promised … which includes an outer protective shell, which by this point was two years old and I wanted it replaced by full blades. I had also alluded to concerns about the tire pressure once again Because one of the stated pressure levels was unreadable on the printout I was given… and Josh was dismissive stating that oh you won’t get any warning lights or anything like that. I informed him that having taught engineering for 32 years I know that for every 10° drop in temperature in the fall tires lose about two psi… So I just wanted to make sure that things were set properly on all four tires. At this point I had had enough of Heiser Toyota service reps through the last two years. I can now understand why the prior service manager who Sent me the email a year ago no longer works for Heiser… He probably got tired of them and they’re low standards regarding quality workmanship, communication, and customer service interactions as I have. More

by Luchta65 Verified Customer Verified Customer

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2017 Toyota Sienna XLE AWD. Routine oil changes, differential service, coolant and transmission fluids. Coolant switched recently about 100K as preventative to corrosion and oth Routine oil changes, differential service, coolant and transmission fluids. Coolant switched recently about 100K as preventative to corrosion and other risks. Recent 110K oil (done every 5K) service rep claims both head gaskets bad. Mechanic didn’t write of a diagnosis of how it was discovered. Owner didn’t state any issues or direct any tests done indicating a problem. No smells of sweet coolant or visible coolant leaks in oil (milky) nor any deficiencies in coolant reservoir noted by owner. Mechanic didn’t write synopsis or prognosis of alleged head gasket issue. Vehicle exhibits normal operating temps, normal mpg, and no symptoms of misfire or degraded performance. Service department made two attempted phone calls to owner during vehicle time in service for oil with no messages left. Research done by owner on 3.5L Toyota engine. Known issues pre-2016 of head gasket vulnerabilities, but changes to head gasket design implemented by Toyota. Additional research conducted for TSB’s or reports of 2GR-FKS with negative findings. Vehicle continues to operate normally and will be schedule for a 2nd opinion at a local NAPA auto repair center. Dealer contacted owner to ask about service. Owner expressed concern over lack of prognosis and how issue was found and what methods were used. Dealer customer service stated that they agreed with concern and would address questions and owner would receive a phone call. Owner has waited 24hrs with no call received. Service department persisted a sale of a maintenance packet with tire rotation. When owner stated that tires purchased at Heiser are rotated free and value not their Service rep stated increase in future oil prices but could not give amount of increase or when. Owner had heard same on previous two oil changes and has drawn a conclusion that it’s a tactic to scare consumers. Oil may increase but owner willing to challenge the hypothesis. Tires were offered for replacement and rep stated that they provide 2yr hazard warranty. Owner countered with Costco for a price match and rep stated no hazard warranty at Costco which was not true. Owner conducted quick research and found Costco to have a 5 year warranty on hazard for tires. Rep stated that this must be new, the quick response and denial show guilt by omissions. Rep asked owner when that changed and owner responded that he didn’t know. This is another indicator of falsifying testimony and gas lighting. Owner will send oil sample to laboratory for analysis to confirm oil is to spec and to test for coolant in oil. Final note. Tires were inflated over the manufacturer specified psi. Ten pounds over what the manufacturers sticker inside the door says. Attention to detail in tires could result in tires overheating and reaching excessive pressures and blow out. Very dangerous. More

by Educated Buyer Verified Customer Verified Customer

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Pleasant to work with and kept me informed of the status of my van repair. of my van repair. More

by LAUREN.CHANCEE Verified Customer Verified Customer

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Great customer service, on time decent waiting area, quality work done on the vehicle. Lack of pressure and hard sales appreciated. quality work done on the vehicle. Lack of pressure and hard sales appreciated. More

by PWM28 Verified Customer Verified Customer

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Service was great! The only issue I had was the shuttle service. I made an appointment and nobody picked up my car. so I rescheduled and again the appointment came and The only issue I had was the shuttle service. I made an appointment and nobody picked up my car. so I rescheduled and again the appointment came and nobody was here for the car. I had to call for them to send somebody over so I wouldn’t miss another appointment, luckily I live 5 min away so they were still able to keep the same day. More

by KIRSTEN.ENGLEBERT Verified Customer Verified Customer

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Excellent service:. Very nice, personable, and professional. I would recommend Heiser Toyota to absolutely anyone. Very nice, personable, and professional. I would recommend Heiser Toyota to absolutely anyone. More

by JNEHMER100 Verified Customer Verified Customer

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I like them, they are prompt, courteous and very friendly. Waiting area is clean. Spacious with great beverages. I have been their customer since I moved to Milwaukee for about seven years. friendly. Waiting area is clean. Spacious with great beverages. I have been their customer since I moved to Milwaukee for about seven years. More

by JHESMAILI Verified Customer Verified Customer

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Outstanding customer service, I will always bring my Camry back to Heiser Toyota, thank you Camry back to Heiser Toyota, thank you More

by LOOOSEINNSPHOTOS Verified Customer Verified Customer

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They followed through and communicated well, willing to show you what’s found that needs servicing on my vehicle. show you what’s found that needs servicing on my vehicle. More

by Marywick12 Verified Customer Verified Customer

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