Phillip Dean | Page 12

Reneging on terms of court settlement I called Subaru to confirm my 2014 Subaru Forester was part of this settlement. Yep you are covered they said. They did not clear it with the Servic I called Subaru to confirm my 2014 Subaru Forester was part of this settlement. Yep you are covered they said. They did not clear it with the Service Manager at Dean Team though, Jeff Price, let me know that they were not in the business of giving away free oil changes and I'm not eligible. Well that wasn't a good start so I asked him to call Subaru to confirm this is part of a SETTLEMENT. He wouldn't, I was trying to scam them. I ended up talking to one of the Dean family. They had to tell Jeff that if the owners wanted to do this and Subaru wanted to do this then Jeff's opinion didn't matter. Well he started the oil test after being dressed down and sheepishly apologized after Subaru confirmed I was right all along. The oil test is drive 1200 miles and come back and they would see how much oil was used. When I came back the oil was low but Jeff quickly told me it wasn't a problem. I would have to lose a quart of oil during this 1200 miles to be eligible for the repair and I had only lost one ounce. How do you know how much I lost was my foolish question thinking this was some kind of scientific test. We looked at the dip stick was the reply. And you can tell how many ounces of oil I lost from the dipstick? Yep, we are specially trained said Jeff. Another call to Subaru, Jeff isn't right. It isn't a quart of oil in 1200 miles it is one third of a quart. I offered to send my video to Subaru of checking the oil myself that day but Subaru indicates it can only be verified by one of the exceptional service managers, no other means of getting the repair other than have someone like Jeff confirm that their is a problem. So my car has dropped two quart of oil in the last 6 thousand miles but I'm screwed because the courts can have judgments but they aren't going to work unless Jeff says so. A complete waste of my time, frustration beyond words. Don't buy your car from them like I did, don't have your car serviced by them like I did and don't trust the class action lawsuit like I did. More

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Return Customer I have purchased two vehicles from Dean Team, and received excellent service every time. I am in the middle of moving to another state and was looking I have purchased two vehicles from Dean Team, and received excellent service every time. I am in the middle of moving to another state and was looking for a more reliable vehicle for the trip. Wes Gallegos and Phil Dean could not have made the whole process more simple and stress free. I shopped at another dealership prior to visiting Dean Team, and felt like I was getting the run-around on my trade-in. The salesperson dodged my questions and attempted to sell me a car when I had asked for an SUV. The entire experience at Dean Team is completely different. Wes went above and beyond to work with my needs and requests. He provided several options, and was very straight forward around what to expect. I will never shop anywhere else for a vehicle. More

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The Dealership that makes you feel like family I was greeted with warm smiles. was offered something to drink while I wait. They worked hard to get me into a car. The best! I was greeted with warm smiles. was offered something to drink while I wait. They worked hard to get me into a car. The best! More

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Went above and beyond to get us what we wanted! Wes and Phil took the time to find us the exact vehicle we wanted! Wes was very communicative and responsive throughout the process and effectively an Wes and Phil took the time to find us the exact vehicle we wanted! Wes was very communicative and responsive throughout the process and effectively answered all of our questions along the way. They were both very patient with us and worked with us to get a deal that made us extremely happy! We would recommend this dealership to anyone and are very grateful for the personalized service we received from both Wes and Phil. 5 stars in all areas of our experience!! Thank you! More

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Not a pleasant experience I purchased a vehicle from Dean Team Subaru and I am very disappointed! I’ve tried to work with this company. Made every attempt to explain my issue I purchased a vehicle from Dean Team Subaru and I am very disappointed! I’ve tried to work with this company. Made every attempt to explain my issue and to be fair. I will not purchase another vehicle from this company. More

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12 Cars in 12 Years Our family has been buying cars from Phil and Paul for 12 years now. We always recommend our friends and family to these guys even if they’re not look Our family has been buying cars from Phil and Paul for 12 years now. We always recommend our friends and family to these guys even if they’re not looking for a Subaru. They make the process easy and you always walk out feeling like family. Thanks for my 4th Subaru! More

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Great vehicle purchasing experience Called and expressed interest in test driving two vehicles, both were pulled up to the front of the dealership and ready for my wife and I to drive wh Called and expressed interest in test driving two vehicles, both were pulled up to the front of the dealership and ready for my wife and I to drive when we arrived. Worked with Phil Dean and Paul Biermann, both were very helpful and provided a pressure-free experience. They were very fair in providing a trade in value for our minivan (more than other dealers offered). We purchased an Acura MDX and extended warranty....have purchased extended warranties in the past (Toyota) and have found value in the coverage provided...can end up saving you money and a good "insurance policy" especially on a luxury brand and with all the technology components. Will be looking for a vehicle for our kids with the Dean Team, definitely will be back and recommend visiting their dealership....their website is also great, that's where we searched and shopped their inventory. More

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Out of town experience I was out of town and needed to have some recalls fixed on my car. They got me right in and took care of it. They also went through my car and noticed I was out of town and needed to have some recalls fixed on my car. They got me right in and took care of it. They also went through my car and noticed I needed tires very badly. They put them on and when I went to pick up my car I was extremely happy with my bill. It was amazing service at an affordable price. Thank you Dean Team for taking care of my car! More

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Our 4th purchase from Dean team Ballwin We just purchased our fourth car from the great staff of Dean team Volkswagon / Subaru. It was another great experience, with no pressure from the sta We just purchased our fourth car from the great staff of Dean team Volkswagon / Subaru. It was another great experience, with no pressure from the staff and fantastic knowledge about their products and services. The new VW / Subaru constructed building was epic, lots of upgrades, including waiting areas for when your car is in service. We will be back, big thanks to Phil, Wes, and Jason More

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Great to deal with! My sales man Jason Moore was great to deal with, this is the second car I have purchased from him, he is truly an amazing car salesman, if you go to t My sales man Jason Moore was great to deal with, this is the second car I have purchased from him, he is truly an amazing car salesman, if you go to the Dean Team forget all other salesman and ask for Jason Moore you won’t be dissapointed More

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