R.J. Rebolloso | Page 6

Deal to Brag About I want to start off saying this is the second vehicle I have purchased at 5 Star and the first sale went without a hitch and we were pleased from the I want to start off saying this is the second vehicle I have purchased at 5 Star and the first sale went without a hitch and we were pleased from the moment of sale in 2015 until the date of this one. This time I had a deal that turned out to be bad in my opinion so I posted a bed review. Almost immediately RJ Rebolloso and Trey reached out to me to try to change my opinion. I have to say I was not optimistic. I went to see them today and they went above and beyond the call of duty to make things right. My salesperson was Don Wagner and they made a team that can not be beat. They are sincere, honest people with a goal to make sure everyone that walks in leaves happy. More

Print

Excellent Service & Relationship As the Carrollton lot is the only Dealer in N Texas that had the truck I was looking for, I was hesitant in calling on it. I live west of Ft Worth. As the Carrollton lot is the only Dealer in N Texas that had the truck I was looking for, I was hesitant in calling on it. I live west of Ft Worth. Not only was Jess extremely helpful, she is a pleasure to work with. Then the GM called me to see if he could assist, it was R.J. and he is the one that made this happen. He delivered the truck and paperwork to my office (approx. 70 miles away) and picked up the truck I was trading in. I will definitely call on them in the future. More

Print

Wonderful Experience Melanie Lucero made our buying experience so easy and fun! She was very professional, very knowledgeable about the car, and so fun to work with. She Melanie Lucero made our buying experience so easy and fun! She was very professional, very knowledgeable about the car, and so fun to work with. She's awesome! Everyone at the dealership was so helpful and kind, and I would recommend this location to anyone and everyone! More

Print

Outstanding service; exceptional purchase experience Hi Melanie/RJ, Thank you both so much for making our purchase such an enjoyable experience. Your service and commitment to your customers is what m Hi Melanie/RJ, Thank you both so much for making our purchase such an enjoyable experience. Your service and commitment to your customers is what makes the difference. We could tell you really care about customer satisfaction during the whole purchase process. This is why i came back to SP for this purchase. And will I'm sure return in the future. I received a lot of pressure from other dealers. But held fast as i knew i was making the right choice. You didn't let us down. Keep up the good work! Please convey our gratitude to the following folks: Alex for getting me that initial test drive and explaining all the options for me, and getting the car prep'd so quickly. Carlos for the thorough and excellent job he did getting me an excellent finance rate. And, i forgot her name, but the lady that offered the dealer installed options. Very pleasant and thorough explaining the offerings. Marianna's loving it and spent the weekend studying the manual. Being our first new car in quite sometime it's unbelievable how vehicle technology has evolved in the past 20 years. Thank you, Steve, Marianna, Shelby and Sarah More

Print

Amazing Service My experience was wonderful at Five Star Ford in Carrollton. Jess was wonderful and walked me through all of my options. She was so easy to work with My experience was wonderful at Five Star Ford in Carrollton. Jess was wonderful and walked me through all of my options. She was so easy to work with and very knowledgeable and professional. She told me everything that was happening throughout the buying process and was very sweet to my son. RJ and Brandon were equally knowledgeable and professional in their help finding the right car for my family. Every employee who worked with me was amazing, knowledgeable, and worked within my budget and what I needed. I had been to two other dealers previously and this was hands down the best experience and most professional staff. I didn't question their motives and never felt hassled to get something I didn't want. I will recommend them to anyone in the future looking for a car. They provided Amazing service and made things so easy in what could be an exhausting experience. More

Print

A Great Experience!!! My wife and I purchased a 2017 Edge Titanium from Jess Smith. To us, buying a new car should be a fun experience--not feeling beaten up by the time yo My wife and I purchased a 2017 Edge Titanium from Jess Smith. To us, buying a new car should be a fun experience--not feeling beaten up by the time you finalize the deal. From the time we walked into the dealership until the time we drove off with our new car we were made to feel at home! Every employee we encountered made us feel that choosing to purchase our new car at Five Star Ford of Carrollton was the best decision we could make. We would highly recommend Five Star Ford and Jess to anyone who is in the market for a new vehicle! More

Print

Ask for Grant We wanted a second Ford Escape. Grant Wahlquist, salesman, and RJ, the general sales manager, got us the car we wanted at a great price. We are very t We wanted a second Ford Escape. Grant Wahlquist, salesman, and RJ, the general sales manager, got us the car we wanted at a great price. We are very thankful. More

Print

My favorite dealership! Melanie & Jess The Dream Team I don't mind the drive across town to get here since I know we'll be taken care of. Melanie & Jess are the BEST!! The whole team was extremely helpful I don't mind the drive across town to get here since I know we'll be taken care of. Melanie & Jess are the BEST!! The whole team was extremely helpful including David in finance & RJ the Sales Mgr. We had such a great experience we traded my wife's car as well!! May I also mention the new sales floor is sooo nice. Like you're in a fancy hotel! I know where I'll send my family when they're ready to purchase another vehicle. More

Print

Melanie at Sam Pack Carrollton is my go to gal! I travel across the DFW Metroplex to buy my cars from Melanie and Sam Pack because of their customer service and incredible attention to satisfaction. I travel across the DFW Metroplex to buy my cars from Melanie and Sam Pack because of their customer service and incredible attention to satisfaction. More

Print

Turned in my leased vehicle for a new one. Short turnaround! Definitely a NO STRESS experience, it went very well and it didn't take all day! Everyone was very informative and helpful! Thank you! Rex & Moni Definitely a NO STRESS experience, it went very well and it didn't take all day! Everyone was very informative and helpful! Thank you! Rex & Monica More

Print