R.J. Rebolloso | Page 5

Wonderful Experience Melanie Lucero made our buying experience so easy and fun! She was very professional, very knowledgeable about the car, and so fun to work with. She Melanie Lucero made our buying experience so easy and fun! She was very professional, very knowledgeable about the car, and so fun to work with. She's awesome! Everyone at the dealership was so helpful and kind, and I would recommend this location to anyone and everyone! More

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Outstanding service; exceptional purchase experience Hi Melanie/RJ, Thank you both so much for making our purchase such an enjoyable experience. Your service and commitment to your customers is what m Hi Melanie/RJ, Thank you both so much for making our purchase such an enjoyable experience. Your service and commitment to your customers is what makes the difference. We could tell you really care about customer satisfaction during the whole purchase process. This is why i came back to SP for this purchase. And will I'm sure return in the future. I received a lot of pressure from other dealers. But held fast as i knew i was making the right choice. You didn't let us down. Keep up the good work! Please convey our gratitude to the following folks: Alex for getting me that initial test drive and explaining all the options for me, and getting the car prep'd so quickly. Carlos for the thorough and excellent job he did getting me an excellent finance rate. And, i forgot her name, but the lady that offered the dealer installed options. Very pleasant and thorough explaining the offerings. Marianna's loving it and spent the weekend studying the manual. Being our first new car in quite sometime it's unbelievable how vehicle technology has evolved in the past 20 years. Thank you, Steve, Marianna, Shelby and Sarah More

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Amazing Service My experience was wonderful at Five Star Ford in Carrollton. Jess was wonderful and walked me through all of my options. She was so easy to work with My experience was wonderful at Five Star Ford in Carrollton. Jess was wonderful and walked me through all of my options. She was so easy to work with and very knowledgeable and professional. She told me everything that was happening throughout the buying process and was very sweet to my son. RJ and Brandon were equally knowledgeable and professional in their help finding the right car for my family. Every employee who worked with me was amazing, knowledgeable, and worked within my budget and what I needed. I had been to two other dealers previously and this was hands down the best experience and most professional staff. I didn't question their motives and never felt hassled to get something I didn't want. I will recommend them to anyone in the future looking for a car. They provided Amazing service and made things so easy in what could be an exhausting experience. More

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A Great Experience!!! My wife and I purchased a 2017 Edge Titanium from Jess Smith. To us, buying a new car should be a fun experience--not feeling beaten up by the time yo My wife and I purchased a 2017 Edge Titanium from Jess Smith. To us, buying a new car should be a fun experience--not feeling beaten up by the time you finalize the deal. From the time we walked into the dealership until the time we drove off with our new car we were made to feel at home! Every employee we encountered made us feel that choosing to purchase our new car at Five Star Ford of Carrollton was the best decision we could make. We would highly recommend Five Star Ford and Jess to anyone who is in the market for a new vehicle! More

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Ask for Grant We wanted a second Ford Escape. Grant Wahlquist, salesman, and RJ, the general sales manager, got us the car we wanted at a great price. We are very t We wanted a second Ford Escape. Grant Wahlquist, salesman, and RJ, the general sales manager, got us the car we wanted at a great price. We are very thankful. More

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My favorite dealership! Melanie & Jess The Dream Team I don't mind the drive across town to get here since I know we'll be taken care of. Melanie & Jess are the BEST!! The whole team was extremely helpful I don't mind the drive across town to get here since I know we'll be taken care of. Melanie & Jess are the BEST!! The whole team was extremely helpful including David in finance & RJ the Sales Mgr. We had such a great experience we traded my wife's car as well!! May I also mention the new sales floor is sooo nice. Like you're in a fancy hotel! I know where I'll send my family when they're ready to purchase another vehicle. More

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Melanie at Sam Pack Carrollton is my go to gal! I travel across the DFW Metroplex to buy my cars from Melanie and Sam Pack because of their customer service and incredible attention to satisfaction. I travel across the DFW Metroplex to buy my cars from Melanie and Sam Pack because of their customer service and incredible attention to satisfaction. More

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Turned in my leased vehicle for a new one. Short turnaround! Definitely a NO STRESS experience, it went very well and it didn't take all day! Everyone was very informative and helpful! Thank you! Rex & Moni Definitely a NO STRESS experience, it went very well and it didn't take all day! Everyone was very informative and helpful! Thank you! Rex & Monica More

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They worked on my schedule which was tough to do! I've purchased a lot of cars in my 55 years. This was easily the best buying experientxe I've ever encountered. I was looking to trade up to a Pl I've purchased a lot of cars in my 55 years. This was easily the best buying experientxe I've ever encountered. I was looking to trade up to a Platinum F150 but had recently taken on a new role at work and have been traveling constantly. I originally started working with RJ who is the GM. I told him I didn't have much time and that I was going out of the country in a few days. RJ promised that he would try and make the experience as simple as possible. While I was looking at a few different trucks, he evaluated my trade and offered me top dollar for my trade even before I had settled on a truck. Have never had that happen before. Originally thinking I wanted a 4x2, they didn't have one in the color and options I was looking for so I ended up leaving without buying and then went out of the country for a week. I didn't get back to the dealer for three weeks due to work even though Jared who was the salesman that RJ had me work with followed up a few times. When I finally got back to the dealer I had dwxided on a 4x4 which being in Texas gave me a lot more options. To my surprise they said right off that they would honor my trade value even though it had been three weeks and 800 miles. Jared worked with me to make sure I got the truck I was looking for and was very knowledgeable on all of the different trim options. I settled on a Platinum 4x4 in Pearl White and am very happy with the purchase and value. Jared has been outstanding on a couple of follow up issues and is just an easy guy to talk with. Really both him and RJ both were down to earth and no pressure. Even David in finance was low pressure. Again great buying experience and value. Thanks for the great service. More

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Very easy and fast process. I don't have a lot of time to spend in dealerships looking for a new vehicle. The team at Five star made it very easy and fast to complete the transac I don't have a lot of time to spend in dealerships looking for a new vehicle. The team at Five star made it very easy and fast to complete the transaction. I really appreciate how they help the buyer feel non pressured and at ease to do business. Great job guys! More

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