RENE POITEVIN | Page 3

There were so many chances to make this an excellent experience and they failed. I walked into Cape Coral CDJR and ordered a 2022 Dodge Charger R/T in August, no deal was offered to me, except the $500 experience and they failed. I walked into Cape Coral CDJR and ordered a 2022 Dodge Charger R/T in August, no deal was offered to me, except the $500 veterans discount. I went to Galeana CDJR in Ft Myers they offered me the same car with an additional $380 discount I brought this into CC CDJR and they simply matched it and did not offer more. I went back to FM CDJR and they made another discount of $1372. When i brought this back to CC CDJR the sales mgr. was upset, but matched the discount and told me this is the final price no more haggling and my $1000 deposit is now non refundable. I placed the order and signed the deal. I heard nothing from the dealer or my salesmen from order placement in August until car arrived in November. I rec'd a text on my phone that the car arrived at the dealer on Nov 30th, Im currently working and in addition I had a home insurance inspection that day and Im on a bowling league in the evening so coming into the dealer would be an issue. Unbeknownst to me there was a $1750 dealer rebate available to me that ended on Nov 30th. Had I been told there was an additional discount of $1750 that ended on the end of this day I would have worked out a way to get to the dealer and finish the deal. I was not told, and I lost the $1750 incentive. It is now Dec 1st and I go into the dealer in the evening after work to close the deal. I am trading in my current car a 2009 Pontiac G8GT in mint cond. 66,100 miles. KBB gives the car $22K plus in excellent cond. which mine was. I'm now working with the used car mgr. I tell him all about my car, by while doing so he is on his cell phone working on something else. I hardly have his attention. He does a walk around takes some pix opens doors trunk and hood. Starts the car and a loud whirl goes off. I had the stater replaced with a non OEM GM part. It started the engine just fine but was very loud while starting. We go inside and talk numbers I know they can easily get $22K for the car as they (dealer) can offer limited financing and a warranty. I wanted $20K was offered only $18K but I told the used car mgr. I would replace the started if he offered me $19K, he accepted deal is done. I asked for and was told I could have the windows of the new car tinted at no cost. I said "yay"!! But the car could not be worked on until 4 days later Monday Dec 5th. I asked if that could be worked out for earlier I was told no can do. I'm now headed into finance to sign a mountain of paperwork (I'm paying cash for the car). I want an extended warranty we work out numbers but in meantime Im asked to watch a how warranty works video. OMG, a long winded video. After all is said and done, I got my car got my windows tinted, got a great deal that I had to work for, lost a $1750 rebate for being a day late. (reminder had I been told that the day the car was delivered on Nov 30th it was the last day for the rebate Ida got my butt there!!) So many opportunities to make this a great experience, and it all was very stressful (no communication while car was on order, no real deal offered had to work for it, poor attention while trading car in and no deal made there either, waited an additional 4 days for car due to window tint, missed a $1750 rebate, had to watch a warranty video, and a partridge in a pear tree)! Never got to meet or talk to Jay! Well thats my car purchase story and I'm sticking to it. More

by steve069 Verified Customer Verified Customer

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Was the perfect experience. Getting in and out of the dealership was a breeze, plus I left with my favorite car. Getting in and out of the dealership was a breeze, plus I left with my favorite car. More

by anakarladonatien Verified Customer Verified Customer

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Everyone we dealt with was very helpful and knowledgeable . My experience was excellent. I would recommend this dealership 100%. . My experience was excellent. I would recommend this dealership 100%. More

by DANNABERNAL29 Verified Customer Verified Customer

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We lost both my wife and my Jeeps in the hurricane and need to replace the vehicles ASPA. While we were in a hurry Wiley Wright worked with us, I wish we could have taken a little more time (not Wiley's f need to replace the vehicles ASPA. While we were in a hurry Wiley Wright worked with us, I wish we could have taken a little more time (not Wiley's fault) there are a few things we would have liked to add to my wife's jeep such as blind spot sensors. Wiley's working on that for us now. More

by jim@engineeringdesign1.com Verified Customer Verified Customer

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Les quiero contar el mal rato que pase en la compra de mi carro si pudiera virar el tiempo atrás de seguro q no compraria ni una botella de agua pero quiero dejarles saber a toda persona q vea esto que en es carro si pudiera virar el tiempo atrás de seguro q no compraria ni una botella de agua pero quiero dejarles saber a toda persona q vea esto que en ese dealer lo único q se compra son problemas so las personas más rasistas y despotas con las que e tratado en los últimos 5 años y me voy a encargar que toda persona que yo conosca no cometa mi mismo error y no pase por el mal rato que yo pase gracias ———————————-I want to tell you about the bad time I had when buying my car if I could turn back time, I'm sure I wouldn't buy even a bottle of water, but I want to let everyone who sees this know that at that dealer the only thing you buy is problems are the most racist and despotic people with whom I have dealt in the last 5 years and I am going to take care that everyone I know does not make my same mistake and does not go through the bad time that I went through thanks More

by Miguel Perez Verified Customer Verified Customer

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This is pouring servey that is enough please don’t make your coustomer feel angry your coustomer feel angry More

by shalabishalabi06@icloud . Com Verified Customer Verified Customer

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Recently bought a Chrysler Pacifica Hybrid and found the Hybrids have no towing capacity. When purchasing the vehicle I specifically spoke with the young salesman about towing a small camper and was told th Hybrids have no towing capacity. When purchasing the vehicle I specifically spoke with the young salesman about towing a small camper and was told this vehicle would tow 3600#. The salesman made a mistake. (WE ALL DO!) CCCDJR made the situation right! They were extremely helpful and when they couldn’t find me a model with the towing package ordered me a brand new 2022 Pacifica that WOULD tow 3600#. They made the mistake RIGHT! Very courteous and professional! This is now my second vehicle purchase in less than 2 years and will purchase again from them. Thank you Wiley Wright and Rene Potievin for your assistance in resolving the issue! You guys are great! More

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The general manager Jay, sales person Dan and finance person Andrew were all great to work with. Very pleased with the process of purchasing my vehicle. Service dept is also great to work with. Thank you person Andrew were all great to work with. Very pleased with the process of purchasing my vehicle. Service dept is also great to work with. Thank you for a great experience! More

by mjbrdkng Verified Customer Verified Customer

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With my experience they were friendly, accommodating, and trustworthy. I especially enjoyed working with Darlene in finance as well as the finance manager. Daniel was my salesman and he was not pushy on anyt trustworthy. I especially enjoyed working with Darlene in finance as well as the finance manager. Daniel was my salesman and he was not pushy on anything I didn’t want. I made it clear what I wanted and he took me to the vehicle I wanted instead of showing me a hundred other ones I wouldn’t love. Thank you! More

by mjgosnell Verified Customer Verified Customer

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Everything was perfect,the manager and the seller are very friendly and professional we are very happy 😊 very friendly and professional we are very happy 😊 More

by karinalopez31101977 Verified Customer Verified Customer

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