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Rachel Aguilar
Rachel Aguilar | Page 19
Service Advisor
Russ Darrow Honda
10851 W Metro Auto Mall
Milwaukee, WI 53224
254 Reviews
Dealership Experience
9 yrs, 4 mos
Industry Experience
6 yrs, 6 mos
Languages Spoken
American Sign Language
254 Reviews
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254 Reviews of Rachel Aguilar
May 18, 2025
The people and shop was not welcome or open to my issue. I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a second look into my car having deceleration issues and two of their techs couldn’t follow instructions on how to make it replicate then would refuse to go on another drive with me in it and instead tells a 2 month old tech to come in with me. The tech feels my deceleration concern but assumes that’s just how hybrids drive.. also the service writer next to Rachel, made a racist comment on my first visit. An Asian tech came back and handed me keys to an SI civic assuming it was for me. I told him no that’s not me. The tech then gives it to the service writer and he says, well go find another Yellow one (Asian) bc the SI apparently belonged to a different Asian person (I’m Asian as well). Though the racial comment wasn’t directed directly at me, to even utter those words is quite disrespectful and tells you the type of culture they allow there at Russ Darrow. More
by 88vang.a
Verified CustomerOther Employees Tagged: Jay Malkowski, Jonathan Stein , There were there were two other techs who drove my car as well. I’m unsure the service writers name who made the yellow racist comment but he works to the direct left of Rachel as she sits on the end.
May 17, 2025
Amazing service, very personable staff that took the extra time to make sure everything was satisfactory. Grateful to have experienced such awesome customer service! (: extra time to make sure everything was satisfactory. Grateful to have experienced such awesome customer service! (: More
by hungergamespop
May 15, 2025
Russ Darrow Honda has been my go-to dealership for more than 20 years. They are professional and courteous at every encounter. than 20 years. They are professional and courteous at every encounter. More
by PAULETTESJOHNSON
Other Employees Tagged: Jay Malkowski, Aleiah Brown, Maddie Wojciechowski , Joe Winklepleck
May 05, 2025
I have had good experiences with Russ Darrow Honda for many years. They have a no appointment express lane for oil changes and tire rotations that I like. Also any work done includes an inspection of tire many years. They have a no appointment express lane for oil changes and tire rotations that I like. Also any work done includes an inspection of tires and brakes etc. They even text me a video showing the work and inspection! More
by GREGSTEFAN
Other Employees Tagged: Jonathan Stein, Aleiah Brown , Christopher Berger, Adriana Perez
May 02, 2025
Easy service, very professional, fast and efficent . Gave me options for future services and quoted accurately Gave me options for future services and quoted accurately More
by Christian Damiano
Other Employees Tagged: Jonathan Stein, Aleiah Brown, Zach Gresbach , Christopher Berger
May 01, 2025
Rachel is a star, although everyone there is very nice. A shout-out to Karen the shuttle driver as well. I used to take my vehicle to Schlossman but Russ Darrow is closer to my house and more convenient A shout-out to Karen the shuttle driver as well. I used to take my vehicle to Schlossman but Russ Darrow is closer to my house and more convenient so that is where I will go the next time I need service for my Honda. Thank you. More
by meinbills
Other Employees Tagged: Karen
May 01, 2025
Simply amazing My experience there was very pleasurable Rachel Was very knowledgeable And very professional I would recommend anyone that owns a Honda to come visit her Rachel Was very knowledgeable And very professional I would recommend anyone that owns a Honda to come visit her More
by STECKSTECKI
Other Employees Tagged: Rachel Aguilar
April 28, 2025
Excellent service, very communicative, was able to modify service day of appt and complete quickly. Communication is best if you’re able to talk to a person on the phone or face to face. Had some difficulty service day of appt and complete quickly. Communication is best if you’re able to talk to a person on the phone or face to face. Had some difficulty getting what I needed from the bot on the phone and needed to be transferred to a person. This took a bit of time. More
by MARIE.C.BRIDGES
Other Employees Tagged: Maddie Wojciechowski , Yazen Saleh
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