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Rachel DaSilva
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111 Reviews
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111 Reviews
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111 Reviews of Rachel DaSilva
December 07, 2018
Integrity Great staff. Very polite and patient. Could be a little more thorough about diagnosing a problem and resolving. I bought my VW here as well and feel l Great staff. Very polite and patient. Could be a little more thorough about diagnosing a problem and resolving. I bought my VW here as well and feel like I got a good deal. Overall Kelly VW gets high marks. More
by GS
Other Employees Tagged: Ramon Bejaran, Dave Poirier
Helpful 
September 22, 2018
Service Department Rachel was very nice as usual. Service was very quick and I was back on the road In no time. Thank you Rachel Eric Walker Rachel was very nice as usual. Service was very quick and I was back on the road In no time. Thank you Rachel Eric Walker More
by Eric41
September 04, 2018
Oil change Excellent service, got in and they dropped me off at work. Rachel is outstanding to work with! I got text and a call when my car was finished. Excellent service, got in and they dropped me off at work. Rachel is outstanding to work with! I got text and a call when my car was finished. More
by Erik1059
August 29, 2018
My service advisor I am so glad to have Rachel DeSilva watching over my service visits. She is the BEST. She is a terrific listener and is very thorough with her follow I am so glad to have Rachel DeSilva watching over my service visits. She is the BEST. She is a terrific listener and is very thorough with her follow through AND she has s great smile....:-) More
by AWS
August 12, 2018
Always Easy Rachel DaSilva and the service team keep things consistent with Kelly VW's theme of making it easy. I had 2 recalls, a warranty repair, an oil change Rachel DaSilva and the service team keep things consistent with Kelly VW's theme of making it easy. I had 2 recalls, a warranty repair, an oil change, alignment, new wipers, and a tire rotation and balance all completed in one visit with being provided a new Jetta loaner. My 2013 VW CC came back in perfect shape with a nice showroom new car wash to boot. And the price was right, too. My only minor criticism is that the iPhone cable at the charging station was broken and it would be great if that can be fixed. More
by 13VWCC
August 09, 2018
2017 Passat This is the second Passat I bought from Kelly VW. They have always treated me like a VIP, professionally, friendly and fairly. Their service departmen This is the second Passat I bought from Kelly VW. They have always treated me like a VIP, professionally, friendly and fairly. Their service department is excellent. They have taken superb car of my cars for over 6 years and I depend on my car for business travel. I will continue to purchase and service my VW's at Kelly. More
by JK69542
Other Employees Tagged: Dave Poirier
August 05, 2018
Excellent Customer Service Truly exceptional ! Excellent costumer service, professional, honest and detailed . I have no worries when my car needs service. Over all this deale Truly exceptional ! Excellent costumer service, professional, honest and detailed . I have no worries when my car needs service. Over all this dealership is # one. Thank you Rachel DaSilva you are perfection when it comes to customer service.Nick Irving is very hands on and very approachable and professional & Pleasant. I am very happy with Kelly VW. More
by RAIN
Other Employees Tagged: George Sousa, Nick Irving, Mike Ameno, Eric Cole , Skip Girard, Nick Irving III, Chris Richard
May 29, 2018
Noise Coming On The Drivers Side I Don't Have To Tell You Again, Excellent Customer Service. Thank You Very Much For Taking My Car In At The Last Minute. I Made The Appointment Throug I Don't Have To Tell You Again, Excellent Customer Service. Thank You Very Much For Taking My Car In At The Last Minute. I Made The Appointment Through My Cellphone, Like The Commercial Kelly Auto Group Makes It Very Easy. More
by philjan1960
Other Employees Tagged: Kevin Fleuriel, Chuck Naimie, Dave Poirier
May 05, 2018
2014 Volkswagen Passat Thank You, For The Best Customer Service, Everytime I Bring My Vehicle It Has Been Stress Free No Problems And Any No Issues. I Give Special Thanks T Thank You, For The Best Customer Service, Everytime I Bring My Vehicle It Has Been Stress Free No Problems And Any No Issues. I Give Special Thanks To Tara Arnold She Is GREAT!!!!! She Has Been Text Me And E-Mail Me Keeping Updated On The Progress About My Vehicle. Thank You Again.. More
by philjan1960
Other Employees Tagged: James Little , Tara Arnold, Service Advisor
April 11, 2018
Car service Friendly staff. Explained in detail the repairs needed and very accommodating by offering a loaner since the repair took a few hours. Also cleaned t Friendly staff. Explained in detail the repairs needed and very accommodating by offering a loaner since the repair took a few hours. Also cleaned the car. More
by Beach Bum
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