Rachel DaSilva | Page 6

Frustrated with continued leak "fix" I purchased a new 2018 Golf Sportwagen SE TSI last August. I have had an issue with a leak from my back trunk/hatch. My first leak (which was major) I purchased a new 2018 Golf Sportwagen SE TSI last August. I have had an issue with a leak from my back trunk/hatch. My first leak (which was major) was in April and was supposedly fixed. It wasn't even a month later that I had another leak again from the trunk/hatch door. Again, it was fixed. A week later, yup! ANOTHER leak. It has been over a week now at the dealership and I have no idea what the status is. I have contacted the Attorney General, the Greater Lawrence Community Action Council and Volkswagen Group of America. I have filed a complaint with the Attorney General and opened a claim with Volkswagen of America. While Nick & Rachel have been courteous and tried to help, I am beyond frustrated that the manager, Said, of Kelley Volkswagen- he has not contacted me in over a week. I did speak with a supervisor at Volkswagen of America, Ken Swaintek, and received no help from him as well. I am beyond frustrated with this situation, and have little confidence that my issue will be resolved judging on the information on sunroof leak issues that Volkswagen has had. (According to Mr. Saintek, that is what has resulted in my back leak). I am not sure of where I am heading now. I am discouraged and leery f if my car will ever be completely fixed. One thing I do know is that, as much as I love my car, I am pretty darn sure I would NEVER purchase another from Volkswagen. One upset, discouraged and frustrated customer. More

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Checking Out My VW Passat Good Afternoon, Thank You For Checking Out My 2014 Volkswagen Passsat Without An Appointment. You Guys Are GREAT !!!! I'm Looking Forward To Purcha Good Afternoon, Thank You For Checking Out My 2014 Volkswagen Passsat Without An Appointment. You Guys Are GREAT !!!! I'm Looking Forward To Purchase Or A Next Volkswagen. Again Thank You For The Hospitality And Help Me Out. More

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Great Service Dave as always does an excellent job as a service writer. Also no one is better than Don, my favorite technician. These folks are great people. Luv th Dave as always does an excellent job as a service writer. Also no one is better than Don, my favorite technician. These folks are great people. Luv them all! More

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Recall And Multi-Service Check Thank You Once Again For The Service, Acknowledgement, And Hospitality Of My 2014 VW Passat Kelly Volkswagen In Danvers Mass.. There Is Nothing Els Thank You Once Again For The Service, Acknowledgement, And Hospitality Of My 2014 VW Passat Kelly Volkswagen In Danvers Mass.. There Is Nothing Else To Say The Dealership Always Do An Excellent Job. Thank You Again From A Kelly Auto Group Customer..... More

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Excellent Service Brought our VW Jetta to get fixed. Fast and excellent service. Highly recommend to you if you need repairs or regular maintenance. We'll be back. Grea Brought our VW Jetta to get fixed. Fast and excellent service. Highly recommend to you if you need repairs or regular maintenance. We'll be back. Great Srevice in and out. More

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50,000 Miles Scheduled Maintenance Service Good Afternoon, Thank You For The Excellent Service And Hospitality Of My 2014 Volkswagen Passat. Ramon From Sales And Rachel From Service. Gave Me Good Afternoon, Thank You For The Excellent Service And Hospitality Of My 2014 Volkswagen Passat. Ramon From Sales And Rachel From Service. Gave Me The Best Meet And Greet All The Time. Keep Up The GREAT Work. Just To Let You Know That The 50K Service Was A Bit Pricey. I Wish They Special Or Coupons For Loyal Clients. But Kelly Auto Is GREAT For Buying And Service. Thank You Again.. More

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Easy going I arrived this morning for an oil change. Granted I had an appointment at 9:30 am. However, I arrived a bit early and they immediately took my car fro I arrived this morning for an oil change. Granted I had an appointment at 9:30 am. However, I arrived a bit early and they immediately took my car from the bay to the back to be serviced. I forgot my tire pressure light had been on and forgot to inform Rachel about this. She came back after the oil change had been finished and asked permission if they work the tire pressure in order to get the dashboard light off. They quoted me an hour and I was out in 40 minutes. Needless to say, my experience the past two visits to Kelly Volkswagen has been delightful. More

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Awesome service Smart, courteous and accommodating!! Scheduling service was very easy. My car was ready in no time. I’m very glad I bought a Volkswagen at Kelly. Smart, courteous and accommodating!! Scheduling service was very easy. My car was ready in no time. I’m very glad I bought a Volkswagen at Kelly. More

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FANTASTIC GREAT SERVICE FANTASTIC DEALERSHIP FNTASTIC SUSTOMER SERVICE BEAUTIFUL SERVICE AREA VERY CLEAN AND UP TO DATE SERVICE AREA AND WAITING ROOM NICK AND H GREAT SERVICE FANTASTIC DEALERSHIP FNTASTIC SUSTOMER SERVICE BEAUTIFUL SERVICE AREA VERY CLEAN AND UP TO DATE SERVICE AREA AND WAITING ROOM NICK AND HIS CREW CARE ABOUT YOUR VEHICLE More

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Best experience ever in a dealership I have been building hot rods and classics since I was 13years old. I am now 75 and still doing it, I understand how they work. I am a skeptic when it I have been building hot rods and classics since I was 13years old. I am now 75 and still doing it, I understand how they work. I am a skeptic when it comes to dealerships, I was pleasantly surprised when I went to Kelly VW. The service was professional courteous, they did exactly what they said they would do, in the time frame specified. Brian Kelly should be extremely proud of the team he has assembled at Kelly VW With many thanks Steve Benson More

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