Rachel Rininger
Rachel Rininger at Tim Lally Chevrolet

Rachel Rininger

Service Advisor

Tim Lally Chevrolet

24999 Miles Rd
Warrensville Hts, OH 44128

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4.4
108 Reviews
4.4

108 Reviews

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108 Reviews of Rachel Rininger

June 09, 2025

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Employee Rating

Everything went well and no issues to report. Rachel Rininger handled everything perfectly and professionally. More

by BLYNN1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 23, 2025

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Everyone there was very knowledgeable and kind. They all went above and beyond to take care of me and make sure the process was as convenient and smooth as possible. More

by WAHUGEL
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

May 10, 2025

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GREAT COMUNNICATION BY RACHEL, IN AND OUT VERY QUICKLY, A JOB WELL DONE AS ALWAYS More

by KKUBRAK
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Workmanship
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Service Communication
Recommend Dealer
Yes

May 01, 2025

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Service was excellent and professional. Time management was excellent. I would recommend them to anyone More

by HAWKINSKAI320
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Service Time
Service Communication
Recommend Dealer
Yes

April 29, 2025

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Employee Rating

Not surprisingly, I was treated very fairly by Rachel & everyone in the service department. I received the kind of service I have been accustomed to by everyone at Tim Lally Chevrolet, which is second to n More

by gborowy
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Service Time
Service Communication
Recommend Dealer
Yes

April 26, 2025

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I wasn't to happy that my Camaro was not washed. When I asked, Rachel told me your not set up to hand wash cars. So if a customer bring in a Corvette, that dont get washed either. Felt like i was li More

by JMBL13
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jane Grambo

April 14, 2025

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Employee Rating

During the phone call concerning my vehicle the call disconnected I would have thought Rachel would have called me right back but she didn't I tried calling back and could not reach her voicemail, More

by YHARRIS2661
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

April 04, 2025

Dealership Rating
Employee Rating

Good service time spent at dealership at. Tim Lally Car was washed after service always a good clean car. More

by KILBYDAVID49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your positive experience! If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

April 02, 2025

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The first time I was there I was very impressed by how well the staff was and how clean the waiting room was. More

by RMARKS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jane Grambo

Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your positive experience! We take pride in our customer service and always strive to ensure our customers are satisfied. If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

April 02, 2025

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Employee Rating

Service was great but communication on when car ready was lacking. I liked the text message but would have liked notification when car was ready for pick up. I was told 10am but apparently not finished until More

by MARILYNMUZIC
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Sean Holmes, Jane Grambo

Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your feedback with us. We're pleased to know that you were satisfied with the service you received. We regret that our communication regarding your vehicle's readiness for pickup did not meet your expectations. We appreciate your suggestion for a notification system to alert customers when their cars are ready, and we will certainly explore this option to improve our communication. We understand that Rachel was assisting another customer when you arrived, and that this may have contributed to the delay in notification. We continuously strive to enhance our efficiency and communication. Thank you again for your review. We value your business and look forward to providing you with an even better experience in the future. Sincerely, Ashley Mulhall CustomerCare@TimLally.com

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