Rachel Rininger
Rachel Rininger at Tim Lally Chevrolet
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Rachel Rininger

Service Advisor

Tim Lally Chevrolet

24999 Miles Rd
Warrensville Hts, OH 44128

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4.4
106 Reviews
4.4

106 Reviews

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106 Reviews of Rachel Rininger

May 01, 2025

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Employee Rating

Service was excellent and professional. Time management was excellent. I would recommend them to anyone More

by HAWKINSKAI320
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Service Communication
Recommend Dealer
Yes

April 29, 2025

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Not surprisingly, I was treated very fairly by Rachel & everyone in the service department. I received the kind of service I have been accustomed to by everyone at Tim Lally Chevrolet, which is second to n More

by gborowy
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Recommend Dealer
Yes

April 26, 2025

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I wasn't to happy that my Camaro was not washed. When I asked, Rachel told me your not set up to hand wash cars. So if a customer bring in a Corvette, that dont get washed either. Felt like i was li More

by JMBL13
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Recommend Dealer
Yes

Other Employees Tagged: Jane Grambo

April 14, 2025

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During the phone call concerning my vehicle the call disconnected I would have thought Rachel would have called me right back but she didn't I tried calling back and could not reach her voicemail, More

by YHARRIS2661
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Recommend Dealer
Yes

April 04, 2025

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Good service time spent at dealership at. Tim Lally Car was washed after service always a good clean car. More

by KILBYDAVID49
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Recommend Dealer
Yes
Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your positive experience! If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

April 02, 2025

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The first time I was there I was very impressed by how well the staff was and how clean the waiting room was. More

by RMARKS0
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jane Grambo

Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your positive experience! We take pride in our customer service and always strive to ensure our customers are satisfied. If there is anything we can assist you with in the future, whether it's scheduling maintenance, answering questions about your vehicle, or helping you find your next one, please don't hesitate to reach out. We're here to help! Sincerely, Ashley Mulhall CustomerCare@TimLally.com

April 02, 2025

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Service was great but communication on when car ready was lacking. I liked the text message but would have liked notification when car was ready for pick up. I was told 10am but apparently not finished until More

by MARILYNMUZIC
Service Price Transparency
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Service Time
Recommend Dealer
Yes

Other Employees Tagged: Sean Holmes, Jane Grambo

Apr 05, 2025

Tim Lally Chevrolet responded

Thank you for sharing your feedback with us. We're pleased to know that you were satisfied with the service you received. We regret that our communication regarding your vehicle's readiness for pickup did not meet your expectations. We appreciate your suggestion for a notification system to alert customers when their cars are ready, and we will certainly explore this option to improve our communication. We understand that Rachel was assisting another customer when you arrived, and that this may have contributed to the delay in notification. We continuously strive to enhance our efficiency and communication. Thank you again for your review. We value your business and look forward to providing you with an even better experience in the future. Sincerely, Ashley Mulhall CustomerCare@TimLally.com

March 22, 2025

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Quick service, but friendly. Was on time for appointment i schedule the day before appointment. More

by MSGATES603.CG
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Recommend Dealer
Yes

Other Employees Tagged: Matt Nagy, Jane Grambo

March 22, 2025

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Rachel R. Made sure my experience in the service department a positive one. Everyone worked as a team and I appreciate the professionalism. Job(s) well done. More

by SCOTTJODEE
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Recommend Dealer
Yes

February 27, 2025

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Mz. Brenda was the best sales person..# Tim Lally ..she made the car buying experince flawless More

by SIMMONS9086
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Recommend Dealer
Yes
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