Rachel Smith
Rachel Smith at Grinwald Ford

Rachel Smith

Service Manager

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.9
15 Reviews
4.9

15 Reviews

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15 Reviews of Rachel Smith

October 06, 2025

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The. Service was very good and good people taking care of me. Thank you so much! More

by Larry Haumschild
Service Price Transparency
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Recommend Dealer
Yes
Oct 20, 2025

Grinwald Ford responded

Hi Larry~ We appreciate your positive feedback! Our Team works hard to deliver exceptional customer service, and it's great to see that reflected in your review! 😀

September 10, 2025

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Great dealer. Crappy that the Ford programming which caused the issue is not stable. Ford shouldn’t stick owners with their issues. More

by Charles.bohlman
Service Price Transparency
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Recommend Dealer
Yes
Sep 27, 2025

Grinwald Ford responded

Thank you for the feedback Charles. So sorry to hear you were having issues with programming. If this issue has not been resolved yet please reach out to me directly. I would be happy to help! Chelsea Grinwald- 920-261-1800

August 21, 2025

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Great service. My case was handled professionally. I will be back for next oil change. More

by Pascal
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Recommend Dealer
Yes
Aug 22, 2025

Grinwald Ford responded

Hello~ We really appreciate you taking the time to let us about your experience! If there is anything else we can help you out with, please let us know. 😀

July 25, 2025

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Have purchased vehicles from the Grinwald establishment dating back to the late 1980s. I have full trust that I will receive the best deal and service work at their dealership. Great place, great staff thr More

by RBERLISK
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Recommend Dealer
Yes
Sep 05, 2025

Grinwald Ford responded

Hi Rich! Thank you so much for the fantastic review! We greatly appreciate your loyalty to us, and look forward to seeing you again soon! 😀

July 13, 2025

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They get us in when we call seems like good work if we have a question they help us More

by MDQUINN
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Recommend Dealer
Yes
Jul 18, 2025

Grinwald Ford responded

Good Afternoon! Thank you for taking the time to leave us a review highlighting our Service Teams! We are glad we could accommodate you, and we are always here if you need anything. 😊

June 17, 2025

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Grimwald Ford is the best place for vehicle service. The staff is 2 nd to no one. A great place to get your vehicle serviced. The most pleasant people to be around. Always honest with the customers. More

by kdstock
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Recommend Dealer
Yes
Jun 18, 2025

Grinwald Ford responded

Hi Ken! We would like to thank you for your recommendations and fantastic review! Our team of professionals are always working hard to provide the best service there is. We appreciate your business! 😀

June 03, 2025

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Employee Rating

Mr. Schmidt knows what he’s talking about when you talk to him about cars. He’s always got an answer to my questions and if he can’t pull the knowledge off the top of his head. He’s always willing to look More

by Silver
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Recommend Dealer
Yes
Jun 04, 2025

Grinwald Ford responded

Hi~ Thank you for taking the time to leave this wonderful review highlighting our Quick Lane Manager, Ralph Schmidt! We are thrilled you enjoy your experiences with Ralph. He is a wealth of knowledge and we are lucky to have him at Grinwald Ford! We appreciate your business! 😀

April 22, 2025

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Their customer service at the quick lube location is second to none. Their sales staff is outstanding. More

by KENMATTHEWS
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Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, Ralph Schmidt , Chelsea Grinwald

Apr 23, 2025

Grinwald Ford responded

Hi Ken! Thank you for taking the time to leave a 5 star review highlighting our Quick Lane Team! We really appreciate your business and look forward to seeing you soon! 😀

April 20, 2025

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Love the valet service! Detailing was excellent. Quality of service was wonderful. Vary convenient to work with. More

by mountain10
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Recommend Dealer
Yes
Apr 22, 2025

Grinwald Ford responded

Good Morning! Thank you so much for the great review, highlighting our Detail and Service Teams! And yes, we agree the pick up and delivery service is a great option for our customers...as well as a great timesaver! We appreciate your business and look forward to seeing you again. 😀

April 09, 2025

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Staff friendly and funny. Ralph and gal goes above and beyond to make sure your questions are asked and that you get a great experience. More

by carla.bilgrien
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt

Apr 10, 2025

Grinwald Ford responded

Hi Carla! Thank you for leaving us a 5 star review highlighting our Quick Lane! Our staff of professionals work to provide the best customer service to all our customers. 😀 We appreciate your business and look forward to seeing you soon!

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