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Rachel Smith
Rachel Smith at Grinwald Ford

Rachel Smith | Page 2

Service Manager

Grinwald Ford

101 Hwy 16 Frontage Rd
Watertown, WI 53094

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4.9
40 Reviews
4.9

40 Reviews

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40 Reviews of Rachel Smith

June 18, 2026

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Employee Rating

Took a very long time 1hr 30 min. The lady that gave me my keys and bill was talking to another coworker for 7-10 min in-front of me while I waited More

by Unrealflyer
Recommend Dealer
No

Other Employees Tagged: Rachel Smith

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Jul 30, 2026

Grinwald Ford responded

Thank you for your feedback. I am sorry that you were unhappy with your check out process. I will be talking with the office on this matter. Customer service is very important to us so your feedback is appreciated!

June 18, 2026

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Employee Rating

Prompt and professional. That's it. Professional and pleasant and prompt. Was thorough in assessment of car. More

by stoltenbergm
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith

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Jun 23, 2026

Grinwald Ford responded

Michael, Thank you so much for taking the time to leave us this 5-Star review! We are pleased to have been able to help you and your Escape in a time of need. We look forward to being your preferred choice for any other sales or service needs in the future. 😊

June 15, 2026

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Employee Rating

Everyone at Grinwald has been friendly and helpful, and they are knowledgable. Great customer service. I know I can trust them with my car. More

by ellengeiger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel, Lauri Kelleher

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Jun 22, 2026

Grinwald Ford responded

Ellen, Thank you so much for taking the time to leave us this review! It brings joy to all of our team to know that you have had repeated positive experiences when you visit us. ☺️ It is feedback like yours that gives us the motivation to continue growing and developing as a company! We look forward to helping you and your Escape next time, so don't be afraid to call!

May 28, 2026

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Employee Rating

Professional and courteous. The mechanics know their business My husband and I are thrilled to be able to bring our cars to More

by safwg56
Recommend Dealer
Yes

Other Employees Tagged: Rachel Smith

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Jun 16, 2026

Grinwald Ford responded

Thank you so much for taking the time to leave us a FIVE STAR review! We are thrilled that you are satisfied with our services. Your feedback is appreciated and we hope to be able to help you again next time!

May 24, 2026

Dealership Rating
Employee Rating

The scheduling was easy and thorough. She even called me back before the end of her day to make sure everything was clarified. To me, that's going the extra mile. More

by n2av
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 08, 2026

Grinwald Ford responded

Thank you! We sincerely appreciate your business and your valuable feedback.! 😊 Your satisfaction is what drives us, and we look forward to welcoming you back for another outstanding experience! Thank you for choosing us to work alongside of you!

May 11, 2026

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Employee Rating

Both, Ford Dealership and Ralph are EXCELLENT! I have worked with them for years and will continue to work with them. More

by dawmd.implexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel, Lauri Kelleher , Angel Oquendo

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May 14, 2026

Grinwald Ford responded

Thank you for taking the time to leave such a wonderful review!😊 We are thrilled to know that you have had long-term positive experiences with us and your kind words inspire us to keep doing our best every day! We can't wait to see you again!

May 07, 2026

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Employee Rating

We have been buying our vehicles from Grinwald and getting them serviced there for almost 20 years. Both the sales and service teams have always been friendly and helpful. More

by DLINDEMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, John Foltz

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May 28, 2026

Grinwald Ford responded

Dale, Thank you so much for your amazing review! We truly appreciate your loyalty and are so very grateful to have you as a long-time customer! Your feedback always means a lot to us, and we are thrilled to know that we continue to meet your expectations in both Sales and Service needs! We look forward to serving you for any and all future visits ahead! 😁

April 20, 2026

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Employee Rating

Communication was great and the work was performed as described. I trust Ralph and will return for future maintenance on my vehicle. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt

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Apr 23, 2026

Grinwald Ford responded

Thank you Robert for the five star review! We are thrilled that you are satisfied with our services and we look forward to helping you in the future!

April 01, 2026

Dealership Rating
Employee Rating

Always personal when we come in the door, and eager to learn our needs. 1st rate. More

by benchleycove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Grinwald, John Foltz , Dave Draekamp. Five stars

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May 01, 2026

Grinwald Ford responded

Thank you so much for your review! Your satisfaction is what drives us, and we cannot wait to welcome you back for another 5 STAR visit! 😊

March 02, 2026

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Employee Rating

my wife and I are always satisfied with the work Ford does on our vehicles....they always explain things to help a person understand in layman words.... More

by BlueLightning/18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ralph Schmidt, Nina Joeckel , Angel Oquendo

Print
Mar 09, 2026

Grinwald Ford responded

We're so happy to hear our team could provide excellent service! Your satisfaction is our priority, and we are always here to help. 😀 Thank you!

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