Rachelle Long

Took my truck in for some service work to be done and had a great experience. Everything was done in a timely manner and everyone was very thorough and polite. Very professional a great experience. Everything was done in a timely manner and everyone was very thorough and polite. Very professional More

Report | Print

This place is amazing! The staff is friendly, knowledgeable, and honest. They fixed my car quickly. The staff is friendly, knowledgeable, and honest. They fixed my car quickly. More

Report | Print

I want to give a big shout-out to the team at the Ford Dealership, especially Service Adviser Joseph and Cashier Kristy Macdonnell for their exceptional service! Joseph was a true professional from the Dealership, especially Service Adviser Joseph and Cashier Kristy Macdonnell for their exceptional service! Joseph was a true professional from the start—friendly, knowledgeable, and incredibly patient. He took the time to clearly explain what my vehicle needed, kept me updated throughout the process, and made everything feel smooth and stress-free. It’s rare to find someone who genuinely cares that you're taken care of, and Joseph made that very clear. Kristy McDonald at the cashier desk was just as impressive—warm, efficient, and quick with a smile. She made the checkout process easy and even managed to turn a typical payment moment into a pleasant interaction. It's the little things she does that show she takes pride in her work and values each customer. This kind of teamwork and customer care is exactly what keeps people coming back. Thanks again to Joseph and Kristy for making what could’ve been a chore into a really positive experience! More

Report | Print

I was looking for a part and was transfer to Nina, she was able to locate a part that was on back order and got it for me when others said you couldn’t. She went above and beyond to help me out. Thank you was able to locate a part that was on back order and got it for me when others said you couldn’t. She went above and beyond to help me out. Thank you Nina. More

Report | Print

I would not bring my vehicle here for service unless you plan to be without your car for months. Brought my car in for service and after diagnosis, the team learned the my vehicle was under warranty and it plan to be without your car for months. Brought my car in for service and after diagnosis, the team learned the my vehicle was under warranty and it took over 2 months for them to do the repair. Every time I called to check in I received a voicemail with no call back until the next day, sometimes multiple days later. We were told multiple times we were better off taking our vehicle to the original dealer where the car was purchased… it’s a ford warranty and this is a ford dealer so I’m not sure why they would even tell us to take it elsewhere. Every week was a new excuse as to why work was not competed, missing paperwork, sick staff, no space in the bay, etc. Eventually we asked to speak with the manager and we were told to come in at 8 am to see her. We came exactly at 8am with our 4 month old baby and she did not come out of her office to meet with us. If a zero star was an option this dealers service department would receive it. How their service department has a 4.9 star rating is beyond me More

Report | Print

After a poor experience with Ford's valet service and writing a negative review, Gosch Ford of Temecula, specifically Rachelle Long reached out and made it right. I wish other members of their team took writing a negative review, Gosch Ford of Temecula, specifically Rachelle Long reached out and made it right. I wish other members of their team took inspiration from her about fixing such simple problems. More

Report | Print

Friendly knowledgeable staff. They go above and beyond to accommodate their customers and they guarantee their work. My car is running perfectly after extensive work with more tha They go above and beyond to accommodate their customers and they guarantee their work. My car is running perfectly after extensive work with more than fair prices. My resource for car care! More

Report | Print

A great work environment and good people. This place is amazing and does great service This place is amazing and does great service More

Report | Print

Kenn is the best. He is well informed and keeps his customer informed. His director Rachel is the same. Very professional team. Two of the best employees I have ever h He is well informed and keeps his customer informed. His director Rachel is the same. Very professional team. Two of the best employees I have ever hired. Keep up the good work. More

Report | Print

I had my doubts this dealership could help find a remedy to my vehicle issues that were fair, but Gosch exceeded every expectation I had. Wonderful and incredible experience. Top shelf customer service. to my vehicle issues that were fair, but Gosch exceeded every expectation I had. Wonderful and incredible experience. Top shelf customer service. More

Report | Print