Rachelle Long
Rachelle Long at Gosch Ford Temecula

Rachelle Long | Page 8

Parts and Service Director

Gosch Ford Temecula

26895 Ynez Rd
Temecula, CA 92591

Contact Me
4.8
619 Reviews

Dealership Experience

14 yrs, 1 mo

Industry Experience

32 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

View more languages
4.8

619 Reviews

Write a Review

619 Reviews of Rachelle Long

April 15, 2024

Dealership Rating
Employee Rating

The service department is great! From the porters , writers and mechanics. They always take care of my car and I am very happy! Thank you GOScH Ford Temecula. More

by Gino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raymond Quintero

Apr 16, 2024

Gosch Ford Temecula responded

Gino, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jason Noble General Manager

April 15, 2024

Dealership Rating
Employee Rating

The express team and Rachelle are the best. They finished my vehicle quicker than I thought. I appreciate the sense of urgency. Thank you Gosch Ford Temecula. More

by Richy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raymond Quintero

Apr 17, 2024

Gosch Ford Temecula responded

Thanks, Richy, for sharing about your experience with Rachelle here at Gosch Ford Temecula. We appreciate your business and hope to see you again soon! Jason Noble General Manager

April 15, 2024

Dealership Rating
Employee Rating

Chris is awesome! He is kind and helpful. He always make sure that my vehicle is ready on time. Thank you Gosch Ford Temecula. I will be back. More

by Ismael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Vecchi

Apr 16, 2024

Gosch Ford Temecula responded

It's great to hear that Chris was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Gosch Ford Temecula! Jason Noble General Manager

April 15, 2024

Dealership Rating
Employee Rating

Gosch Ford Temecula is the best. The express service got me out in less than an hour. Rachelle is the most helpful person and understands the importance of getting my vehicle back qu More

by J.Lu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Castellon

Apr 16, 2024

Gosch Ford Temecula responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rachelle met your expectations. Thank you again for choosing Gosch Ford Temecula, we look forward to having you as one of our valued customers for many more years to come! Jason Noble General Manager

April 09, 2024

Dealership Rating
Employee Rating

Service was completed in a timely manner. I was also informed of the near term service requirements. More

by Rdelliott0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, Joseph Britton

Apr 09, 2024

Gosch Ford Temecula responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jason Noble General Manager

March 26, 2024

Dealership Rating
Employee Rating

Kenn was awesome! He took care of all of my concerns. He provided great service! More

by jkaufold
Recommend Dealer
Yes

Other Employees Tagged: Kenn Olson

Mar 26, 2024

Gosch Ford Temecula responded

Thank you so much for your excellent review! We are so glad that Kenn had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gosch Ford Temecula to be a positive one. Please don't hesitate to reach out if you need anything else. Jason Noble General Manager

March 07, 2024

Dealership Rating
Employee Rating

Great service experience everytime I would highly recommend taking your vehicle to Gosch ford Temecula More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2024

Gosch Ford Temecula responded

Thanks, Brian, for sharing your thoughts about your experience with Gosch Ford Temecula. We appreciate your business and hope to see you again soon! Jason Noble General Manager

March 01, 2024

Dealership Rating
Employee Rating

Great dealership love their service, they treated me well and with respect. Gosch ford of Temecula is the way to go. More

by Richy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2024

Gosch Ford Temecula responded

Richy, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jason Noble General Manager

February 24, 2024

Dealership Rating
Employee Rating

Whenever I need service on my vehicles I know that I can always count on Samantha and Rachel to make sure that I'm taking care of perfectly. Even though the vehicle that I purchased was not a Ford they have More

by waycool1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Masuguchi

Feb 24, 2024

Gosch Ford Temecula responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rachelle and Samantha met your expectations. Thank you for choosing Gosch Ford Temecula, we look forward to having you as a valued customer for many years to come! Jason Noble General Manager

January 30, 2024

Dealership Rating
Employee Rating

High pressure sales. Omit info, lie, fraud. Vindictive employees. DO NOT USE GOSCH FORD TEMECULA. More

by Pmason2213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jason Noble, Chas Sudol, Austin Reynolds, Stewart Economos , Patrick in Finance also a 1 star.

Jan 31, 2024

Gosch Ford Temecula responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jason Noble General Manager

Jan 31, 2024

Pmason2213 responded

Jason, I dont see any reason to continue the conversation. I believe I described the situation clearly above and how you decide to move forward with your business and employees is up to you. I gave the details of my side of the story and as a consumer gave my honest review. Which I will contine to share in person or online. The verbatim response of "tell us how to reach out to you" is a great technique to shift the ball to my court. But this is a culture issue at your location that doesn't seem to be changing. I went to Trust Lake Elsinore Ford and had a totally different experience. How you move forward is up to you. Thanks for your reply.

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