Rachelle Long | Page 8

Service was completed in a timely manner. I was also informed of the near term service requirements. I was also informed of the near term service requirements. More

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Kenn was awesome! He took care of all of my concerns. He provided great service! He took care of all of my concerns. He provided great service! More

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Great service experience everytime I would highly recommend taking your vehicle to Gosch ford Temecula recommend taking your vehicle to Gosch ford Temecula More

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Great dealership love their service, they treated me well and with respect. Gosch ford of Temecula is the way to go. and with respect. Gosch ford of Temecula is the way to go. More

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Whenever I need service on my vehicles I know that I can always count on Samantha and Rachel to make sure that I'm taking care of perfectly. Even though the vehicle that I purchased was not a Ford they have always count on Samantha and Rachel to make sure that I'm taking care of perfectly. Even though the vehicle that I purchased was not a Ford they have always serviced it and take an excellent care of me and my vehicle. I recommend them to all of my friends and family! More

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High pressure sales. Omit info, lie, fraud. Vindictive employees. DO NOT USE GOSCH FORD TEMECULA. Omit info, lie, fraud. Vindictive employees. DO NOT USE GOSCH FORD TEMECULA. More

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on time and easy pick up. Rachelle long went above and beyond. i will continue to use this dealership. Rachelle long went above and beyond. i will continue to use this dealership. More

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Service has always been the best. Kenn is an excellent advisor. He always on top of his game and keeps me updated. Thank you for the great service. Kenn is an excellent advisor. He always on top of his game and keeps me updated. Thank you for the great service. More

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The service team is superb. They got my vehicle un and out in an hour for an oil change. The video is also great. I will be back for my next service. They got my vehicle un and out in an hour for an oil change. The video is also great. I will be back for my next service. More

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Joseph was friendly, respectful, courteous, and responsive. Typical upselling but that too is his job. Unfortunately, the original issue did not get fully resolved the 1st time only to be quoted an responsive. Typical upselling but that too is his job. Unfortunately, the original issue did not get fully resolved the 1st time only to be quoted another pricey repair for the same issue. Asked Joseph to escalate as I felt I was being dooped. No relief. Stated there was no “overlap”. Not true which now raises trust and confidence concerns. Escalated myself and paid for parts only. Thank you Rachel. Repair should have been resolved during the first pass while transmission was drained, pan off, etc. I do appreciate that things like that can happen however, when it does the cost burden should not fall to customer. Certainly don’t try to xx the customer into paying for the oversight. I’m sure this “no overlap” story often goes undetected but remember that your reputation is at risk with every attempt. We customers just want fair and honest treatment and are happy to pay for it. More

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