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Rachelle Long
Rachelle Long at Gosch Ford Temecula

Rachelle Long | Page 8

Parts and Service Director

Gosch Ford Temecula

26895 Ynez Rd
Temecula, CA 92591

Contact Me
4.8
616 Reviews

Dealership Experience

14 yrs

Industry Experience

32 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

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4.8

616 Reviews

Write a Review

616 Reviews of Rachelle Long

April 15, 2024

Dealership Rating
Employee Rating

Gosch Ford Temecula is the best. The express service got me out in less than an hour. Rachelle is the most helpful person and understands the importance of getting my vehicle back qu More

by J.Lu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Castellon

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Apr 16, 2024

Gosch Ford Temecula responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rachelle met your expectations. Thank you again for choosing Gosch Ford Temecula, we look forward to having you as one of our valued customers for many more years to come! Jason Noble General Manager

April 09, 2024

Dealership Rating
Employee Rating

Service was completed in a timely manner. I was also informed of the near term service requirements. More

by Rdelliott0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez, Joseph Britton

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Apr 09, 2024

Gosch Ford Temecula responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jason Noble General Manager

March 26, 2024

Dealership Rating
Employee Rating

Kenn was awesome! He took care of all of my concerns. He provided great service! More

by jkaufold
Recommend Dealer
Yes

Other Employees Tagged: Kenn Olson

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Mar 26, 2024

Gosch Ford Temecula responded

Thank you so much for your excellent review! We are so glad that Kenn had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gosch Ford Temecula to be a positive one. Please don't hesitate to reach out if you need anything else. Jason Noble General Manager

March 07, 2024

Dealership Rating
Employee Rating

Great service experience everytime I would highly recommend taking your vehicle to Gosch ford Temecula More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Noble, Samantha Masuguchi, Robert Celaya, Randy Cornmesser, Kayla Price

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Mar 07, 2024

Gosch Ford Temecula responded

Thanks, Brian, for sharing your thoughts about your experience with Gosch Ford Temecula. We appreciate your business and hope to see you again soon! Jason Noble General Manager

March 01, 2024

Dealership Rating
Employee Rating

Great dealership love their service, they treated me well and with respect. Gosch ford of Temecula is the way to go. More

by Richy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Foster, Kenn Olson, Joseph Britton, Robert Celaya, Viktor Mazurenko, Sean Castellon , Ramphis Martinez

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Mar 01, 2024

Gosch Ford Temecula responded

Richy, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jason Noble General Manager

February 24, 2024

Dealership Rating
Employee Rating

Whenever I need service on my vehicles I know that I can always count on Samantha and Rachel to make sure that I'm taking care of perfectly. Even though the vehicle that I purchased was not a Ford they have More

by waycool1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Masuguchi

Print
Feb 24, 2024

Gosch Ford Temecula responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rachelle and Samantha met your expectations. Thank you for choosing Gosch Ford Temecula, we look forward to having you as a valued customer for many years to come! Jason Noble General Manager

January 30, 2024

Dealership Rating
Employee Rating

High pressure sales. Omit info, lie, fraud. Vindictive employees. DO NOT USE GOSCH FORD TEMECULA. More

by Pmason2213
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jason Noble, Chas Sudol, Austin Reynolds, Stewart Economos , Patrick in Finance also a 1 star.

Print
Jan 31, 2024

Gosch Ford Temecula responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Jason Noble General Manager

Jan 31, 2024

Pmason2213 responded

Jason, I dont see any reason to continue the conversation. I believe I described the situation clearly above and how you decide to move forward with your business and employees is up to you. I gave the details of my side of the story and as a consumer gave my honest review. Which I will contine to share in person or online. The verbatim response of "tell us how to reach out to you" is a great technique to shift the ball to my court. But this is a culture issue at your location that doesn't seem to be changing. I went to Trust Lake Elsinore Ford and had a totally different experience. How you move forward is up to you. Thanks for your reply.

January 03, 2024

Dealership Rating
Employee Rating

on time and easy pick up. Rachelle long went above and beyond. i will continue to use this dealership. More

by taylorjchild14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cameron Foster, Kenn Olson, Samantha Masuguchi, Chris Vecchi, Joseph Britton, Raymond Quintero, Daniel Mantel, Kayla Price, Rigo Arechiga Larios

Print
Jan 03, 2024

Gosch Ford Temecula responded

Taylor, Thank you! Rachelle and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Temecula. Jason Noble General Manager

December 28, 2023

Dealership Rating
Employee Rating

Service has always been the best. Kenn is an excellent advisor. He always on top of his game and keeps me updated. Thank you for the great service. More

by nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenn Olson

Print
Dec 28, 2023

Gosch Ford Temecula responded

Thank you, Nancy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Temecula. Jason Noble General Manager

December 27, 2023

Dealership Rating
Employee Rating

The service team is superb. They got my vehicle un and out in an hour for an oil change. The video is also great. I will be back for my next service. More

by Diegovargasj25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raymond Quintero

Print
Dec 27, 2023

Gosch Ford Temecula responded

We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gosch Ford Temecula to be a positive one. Please don't hesitate to reach out if you need anything else. Jason Noble General Manager

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