Rachelle Pennington | Page 4

By far the best service experience ever. I can say that after twelve years of dealing with Mercedes-Benz of Columbus, we are still completely satisfied. I can say that after twelve years of dealing with Mercedes-Benz of Columbus, we are still completely satisfied. More

by PSCUT Verified Customer Verified Customer

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Awesome, courteous, professional, timely service. Ms Rachelle did a wonderful job keeping us informed of progress Ms Rachelle did a wonderful job keeping us informed of progress More

by wevan2021 Verified Customer Verified Customer

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Amazing response…. amazing service and everyone so polite and proactive! The BEST dealership I’ve ever dealt with making sure needs are met. Thank you Mercedes of Colu amazing service and everyone so polite and proactive! The BEST dealership I’ve ever dealt with making sure needs are met. Thank you Mercedes of Columbus!!!! More

by pameladobrien Verified Customer Verified Customer

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Rachelle did OK. My problem is taking the car in for service B. Estimated cost $750. After I received it back Rachelle called me to explain my automobile needed $80 My problem is taking the car in for service B. Estimated cost $750. After I received it back Rachelle called me to explain my automobile needed $8000 in additional repairs. This is a car that has 21,000 miles on it. So I opted for NONE of those additional things. One of the estimates was $2000 to change spark plugs on an eight cylinder engine. Our engine is six cylinders. I don't think I'll be going back. More

by PJJLAW Verified Customer Verified Customer

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Very polite, helpful and customer service oriented! Answered any questions that I had which to me is an example of professionalism Answered any questions that I had which to me is an example of professionalism More

by stump845 Verified Customer Verified Customer

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Having a ruptured heater hose is bad. MBof C was so helpful : supplying shuttle service, a loaned Vehicle and ultimately a nicely repaired automobile. MBof C was so helpful : supplying shuttle service, a loaned Vehicle and ultimately a nicely repaired automobile. More

by RICKSPITZMILLER Verified Customer Verified Customer

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Rachelle did a fantastic job keeping me updated on the repairs and making sure my vehicle didn’t need any additional maintenance. repairs and making sure my vehicle didn’t need any additional maintenance. More

by erbie crowell Verified Customer Verified Customer

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Always there for you and the best costumer service i ever had. Great follow up. had. Great follow up. More

by TYLERTREMAIN Verified Customer Verified Customer

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This is the 4th maintenance appointment with this dealership and Rachelle as my POC. Honestly, the reason I feel important, taken care of and given a straight answer to any of my maintenance question dealership and Rachelle as my POC. Honestly, the reason I feel important, taken care of and given a straight answer to any of my maintenance questions is because of Rachelle. She is definitely a tremendous asset to this dealership and a true professions representative for the Mercedes Benz brand! A++ service every time! More

by Lito Verified Customer Verified Customer

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I received the fast and efficient service that I always receive and trust when I have an emergency receive and trust when I have an emergency More

by kmearley Verified Customer Verified Customer

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