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Rachelle Roberts

Overview Reviews (279)

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Rachelle Roberts

Rachelle Roberts | Page 7

Service Advisor

Spreen Honda Loma Linda

25050 Redlands Blvd
Loma Linda, CA 92354

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not yet
rated

279 Reviews

Overview Reviews (279)

Dealership Experience

25 yrs, 6 mos

Industry Experience

25 yrs, 6 mos

Languages Spoken

English

not yet
rated

279 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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279 Reviews of Rachelle Roberts

January 07, 2022

Dealership Rating

Employee Rating

Excellent customer service, very satisfied,people are always nice, the job was done in a short time, thank you. always nice, the job was done in a short time, thank you. More

by EACEITUNO

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jan 07, 2022 -

Spreen Honda Loma Linda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 07, 2022

Dealership Rating

Employee Rating

My oil change was very fast and easy, per usual. Everyone that I came into contact with had great customer service. that I came into contact with had great customer service. More

by biancacheer

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jan 07, 2022 -

Spreen Honda Loma Linda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 07, 2022

Dealership Rating

Employee Rating

I say yes with apprehension because of my last two experiences at Spreen. My car was returned to me with dirty hand prints on the windows and the hood. My paper work stated the car would be washed. Th experiences at Spreen. My car was returned to me with dirty hand prints on the windows and the hood. My paper work stated the car would be washed. The last time I took it in for a new starter. When I received my car the drivers side armrest was covered with black greasy finger marks. I have been going to Spreen for many years and I am disappointed how the service has changed. I believe the employee who works with you should inspect the car to make sure things are in order More

by SHORTLEGS1938

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Johnny Torrez

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Jan 07, 2022 -

Spreen Honda Loma Linda responded

Thank you so much for your helpful feedback. We are sorry to hear that you didn't have the best experience recently here at Spreen Honda Loma Linda. Please don't hesitate to reach out if you would be willing to discuss this in more detail. We would appreciate the opportunity to see if there is anything we can do to turn this around for you.

January 04, 2022

Dealership Rating

Employee Rating

Best experience ever I love these guys and gals they are really friendly and honest really friendly and honest More

by PANDJGOLD

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jim Schultz, Johnny Torrez, Jesse Mendoza , Tony Ayala, Adam Garcia, Danny Nanhthadet, Sebastian Peronace

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Jan 04, 2022 -

Spreen Honda Loma Linda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Spreen Honda Loma Linda, we look forward to having you as one of our valued customers for many more years to come!

December 29, 2021

Dealership Rating

Employee Rating

Excellent people, they have excellent customer service, they always go out of their way to make you satisfied, thanks spreen Honda. they always go out of their way to make you satisfied, thanks spreen Honda. More

by EACEITUNO

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 31, 2021 -

Spreen Honda Loma Linda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spreen Honda Loma Linda.

December 26, 2021

Dealership Rating

Employee Rating

Very nice and very helpful for me to make my trip worthwhile. Parts department was helpful. worthwhile. Parts department was helpful. More

by keeperzz

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Steve Dockery, Jim Schultz, Carina Lopez, Johnny Torrez, Jesse Mendoza , Tony Ayala, Adam Garcia, Jay Garcia, Danny Nanhthadet

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Dec 26, 2021 -

Spreen Honda Loma Linda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 11, 2021

Dealership Rating

Employee Rating

I spoke to a Service manager, not sure of name, but he went out of his way to help out. Thanks, went out of his way to help out. Thanks, More

by MONIEDOG

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Matt Humphrey

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Dec 13, 2021 -

Spreen Honda Loma Linda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Rachelle and our team, and don't hesitate to let us know if we can be of further assistance.

December 04, 2021

Dealership Rating

Employee Rating

Great customer service and helped a lot with my oil change. Great dealership that helps change. Great dealership that helps More

by BEACHGOTH1109

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 05, 2021 -

Spreen Honda Loma Linda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Spreen Honda Loma Linda!

December 03, 2021

Dealership Rating

Employee Rating

Very courtesy service. Shuttle driver was helpful and had a great sense of humor. I a great sense of humor. I More

by DRHYZAG2

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jim Schultz, Johnny Torrez, Jesse Mendoza , Tony Ayala, Adam Garcia, Danny Nanhthadet, Sebastian Peronace

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Dec 05, 2021 -

Spreen Honda Loma Linda responded

Thank you for choosing Spreen Honda Loma Linda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 30, 2021

Dealership Rating

Employee Rating

Quick and easy oil change. They checked my car and suggested a tire rotation, I feel safer already! Thank you Spreen Honda. suggested a tire rotation, I feel safer already! Thank you Spreen Honda. More

by LUPDLT12

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jim Schultz, Johnny Torrez, Jesse Mendoza , Tony Ayala, Adam Garcia, Danny Nanhthadet, Sebastian Peronace

Report | Print

Dec 01, 2021 -

Spreen Honda Loma Linda responded

Thank you for taking the time to leave us a five-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your positive experience here at Spreen Honda Loma Linda.