Rafael Servan
Rafael Servan at Audi Fort Lauderdale
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Rafael Servan

Used Car Director

Audi Fort Lauderdale

1200 N Federal Hwy
Fort Lauderdale, FL 33304

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4.2
19 Reviews

Dealership Experience

10 mos

Industry Experience

26 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

4.2

19 Reviews

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19 Reviews of Rafael Servan

March 22, 2024

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Everyone I worked with at Audi Fort Lauderdale was super helpful and made for a great experience! More

by BRITTEW17
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Recommend Dealer
Yes
Mar 25, 2024

Audi Fort Lauderdale responded

Thank you for this wonderful review, Britte!

March 20, 2024

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very easy to work with. Best of the best person to work with this dealership. top rated. More

by PATELGURRU
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Recommend Dealer
Yes

Other Employees Tagged: Maurice Mohammed

Mar 21, 2024

Audi Fort Lauderdale responded

Thank you for this five-star review, Patel!

March 13, 2024

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Great dealership to do business with very polite and very helpful. Rance and Rafael were very helpful. Went out of their way to make sure I was happy. More

by SERDELL12
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Recommend Dealer
Yes

Other Employees Tagged: Rance Williams

Mar 14, 2024

Audi Fort Lauderdale responded

We appreciate your wonderful review, Serdell!

February 17, 2024

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While the dealership was very clean and inviting, the personnel left something to be desired. From a lack of what would've been helpful information, (i.e. for deposits larger than $5,000, only a perso More

by JLITTKY
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Recommend Dealer
No

Other Employees Tagged: James Phillips, Abbas Masri

Feb 19, 2024

Audi Fort Lauderdale responded

We thank you for sharing your recent experience with us, J! We want you to know that we appreciate your business and that we sincerely apologize for any inconvenience we may have caused. We strive to provide exceptional service and this experience was not up to our normal standard. That said, may we call you to discuss your experience in greater detail to see how we can remedy the situation and make your experience an exceptional one once again.

January 25, 2024

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Excellent and fast service. My service advisor Jason was terrific. My interactions with the used car department and discussion for trade were far from stellar though. More

by MICKPUCC
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Recommend Dealer
Yes
Jan 26, 2024

Audi Fort Lauderdale responded

We appreciate your kind feedback, Mick!

January 19, 2024

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I had a horrible time trying to reach ABBAs Masri. It took him several days and several phone calls and email before contacting me, For being in sales, he should be a lot more customer friendly. He g More

by SBOUCAI
Recommend Dealer
Yes

Other Employees Tagged: Abbas Masri

Jan 22, 2024

Audi Fort Lauderdale responded

We thank you for sharing your recent experience with us, S! We want you to know that we appreciate your business and that we sincerely apologize for any inconvenience we may have caused. We strive to provide exceptional service and this experience was not up to our normal standard. That said, please call me, Rance Williams at the dealership, directly at (754)-260-9811, to discuss your experience in greater detail.

January 15, 2024

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I worked closely with Devon and James on the purchase of my Audi. They wereboth helpful, knowledeable and very easy to work with. Hands down the most pleasant car buying experience of the many I had to de More

by cazzarelli
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Recommend Dealer
Yes

Other Employees Tagged: James Phillips, Devon Spady

Jan 16, 2024

Audi Fort Lauderdale responded

Thank you for this positive feedback!

January 11, 2024

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Amazing experience from start to finish! Best dealer experience hands down, Abbas even sent us a video when our vehicle left the lot to make the long trip home to AZ!! More

by MARIBETH.BEACHAM
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Recommend Dealer
Yes

Other Employees Tagged: Abbas Masri, Maurice Mohammed

Jan 12, 2024

Audi Fort Lauderdale responded

We appreciate your kind feedback, Maribeth!

January 02, 2024

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Great staff wonderful experience everyone one was friendly I highly recommend Audi Fort Lauderdale. The best 🌟🌟🌟🌟🌟 More

by avshamy2023
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Recommend Dealer
Yes
Jan 02, 2024

Audi Fort Lauderdale responded

Thank you for this wonderful review, Avshamy!

December 28, 2023

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The customer service at Audi Fort Lauderdale is exceptional. Rafael and Tim were knowledgable, helpful and a pleasure to work with. James was also very friendly, professional and thorough with the More

by CORDEIROANTHONY
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Recommend Dealer
Yes

Other Employees Tagged: James Phillips, Tim Alexander

Dec 29, 2023

Audi Fort Lauderdale responded

Thank you for this wonderful review, Anthony!

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