Rafy Hatamian | Page 4

best guys ever to buy a car from, very fast and professional in every way professional in every way More

by wakop8 Verified Customer Verified Customer

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I didn't work much with Rafy or Thomas. Rafy had another customer but did make the effort to come say hello and make sure I was happy with Robert. Lucy was efficient and accommodating, I Rafy had another customer but did make the effort to come say hello and make sure I was happy with Robert. Lucy was efficient and accommodating, I asked to expedite the signing process since I have worked in the used car industry in titling for years and was familiar with the documents. Robert was top notch! He did a great job! I'm sure I wasn't the easiest customer, but he had a great attitude and it was fun making the deal. I feel I got a very fair price, and love the car. Robert also provided service after the sale when I called him to ask how something on the car worked. I had the car shipped, so I didn't get the full tutorial or set-up. (Totally not Robert's fault, simply due to time and logistics.) There is a lot to learn, many things about BMW have changed since 2014 which is my previous car. More

by redvettedsb Verified Customer Verified Customer

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Exceptional service and seamless process Thank you so much for helping me through all of this. much for helping me through all of this. More

by ZOEEVANS15 Verified Customer Verified Customer

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Rafy was great, very responsive and honest. He responded to our online inquiry on a Friday night at 8pm and we got the deal done by noon the next day. He responded to our online inquiry on a Friday night at 8pm and we got the deal done by noon the next day. More

by TCARNEY Verified Customer Verified Customer

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Rafy provided Amazing service and very knowledgeable regarding my purchase. Very grateful. Thank you for all your help regarding my purchase. Very grateful. Thank you for all your help More

by rcarrillo0131 Verified Customer Verified Customer

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MARISELA A. , Sales Manager • Has a hard time being truthful and honest • Forgot an appointment she made with me • Would not make things right • Not willi , Sales Manager • Has a hard time being truthful and honest • Forgot an appointment she made with me • Would not make things right • Not willing to instruct others to make things right • Did not seem willing to problem solve to find answers • Did not seem to care about wanting to keep me as a new client CHRISTOPHER P., Asst. Sales Manager • Did not reply promptly to my emails • Did not seem willing to problem solve to find answers • Did not seem willing to make things right • Did not seem that needed or wanted my business as a new client BOB Shehab, Client Advisor • Did not reach out to me by EMAIL (not once) when he didn’t hear back from me after he had left me voicemails and text messages and I didn’t reply… PROBLEM#1: His phone, BOB S., and ONLY his phone at PACIFIC BMW was not connecting to my phone so I could receive his communications. He received MY voicemails and texts BUT I DID NOT receive ANY of his replies. At PACIFIC BMW, as I explained to Marisela, Christopher and Bob, I have NEVER had ANY phone and text communication PROBLEMS in the Service and Sales Departments for the last 5 YEARS…until with Bob Shehab’s phone on November 22 and the several days following…to this day NO ONE has helped me finalize the ANSWER TO: > WHY did this happen? > WHAT caused it ( just assumptions were made)? > WHO is going to make it right? I was the FIRST customer that requested a Test Drive on a car from the newly posted ONLINE AD on the evening of Novembers 17. I spent over 2 HOURS with Bob S., and 2 LONG conversations with Marisela making my interest VERY CLEAR…the car was SOLD when there was a PHONE PROBLEM. Finally, Marisela gave me a different number to text Bob S…. I asked him, “When the car sell?” His reply, “ IT DOESN’T MATTER WHEN IT WAS SOLD!” EVERYTHING that I experienced at Pacific BMW beginning with my phone call to MARISELA on November 17, 2023 until CHRISTOPHER P.’s last email to me on December 6, 2023 HAS MATTERED TO ME! This was my THIRD experience with PACIFIC BMW that has been DIFFICULT and DISCOURAGING! Glendale is my hometown. I worked for GUSD for 30+ years. I wanted to give this dealership my business. I willing to give them a third try for a better or even a great experience! It did NOT happen. The only thought I was left with is that PACIFIC BMW picks and chooses WHO THEY VALUE. I did NOT feel VALUED!!! More

by MARYANNAFRENCH Verified Customer Verified Customer

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We are repeat customer at Pacific BMW. Galo in service department is outstanding and very helpful Galo in service department is outstanding and very helpful More

by CHRIS@STEMNOCK.NET Verified Customer Verified Customer

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I have been dealing with them for the last ten years. I am very satisfied with the professionalism. I was disappointed with the low inventory available. I couldn't see the color I chose on any model I am very satisfied with the professionalism. I was disappointed with the low inventory available. I couldn't see the color I chose on any model ! More

by graziellab1 Verified Customer Verified Customer

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Great dealership and great service! This is my 4th car here and all my family comes here too! Armando, Rafy, Frank are all exceptional! Very professional, took their time and always This is my 4th car here and all my family comes here too! Armando, Rafy, Frank are all exceptional! Very professional, took their time and always make sure we leave happy! More

by mel Verified Customer Verified Customer

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Always a great service along with knowledgeable staff. Ive been a costumer for a long time and highly recommend them. Ive been a costumer for a long time and highly recommend them. More

by T8825410 Verified Customer Verified Customer

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