Ralph DelGaudio | Page 14

My recent purchase When I looked in line for a vehicle, and enquired through the on line service, there was immediate follow up from Ralph Delgaudio who then referee me When I looked in line for a vehicle, and enquired through the on line service, there was immediate follow up from Ralph Delgaudio who then referee me to Mike Smiraglia and Bill Hinton. I was surprised at the "No Pressure" treatment and eventually resulted in me purchasing a vehicle. Staff was patient and professional and courteous. Sales person Bill Hinton was an absolute pleasure to work with for the purchase, More

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A Great Buying Experience! My salesperson, Bill Hinton and the rest of the Flemington family were extremely courteous and professional in every way. They made my buying experie My salesperson, Bill Hinton and the rest of the Flemington family were extremely courteous and professional in every way. They made my buying experience a memorable one. Bill is a very knowledgeable salesperson and took his time going through the vehicle with me at delivery. I highly recommend calling on Bill for your next purchase! Thanks Bill! George J More

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Excellent dealership from start to finish! 1st BMW From inquiring via email, to my experience at the dealership, from start to finish it was an excellent experience. By far, Flemington BMW was the most From inquiring via email, to my experience at the dealership, from start to finish it was an excellent experience. By far, Flemington BMW was the most professional and friendliest dealership I have ever seen. Special thanks to Tom Terrill for staying past closing to walk me through all the intricate details of my first BMW and even switching the car seat from my trade in to the new car. Service at its finest. Do yourself a big favor and make this your first stop when shopping for a new vehicle. Thanks, Chris Lear More

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Great experience! This is our first BMW car, no plans at all to buy just looking around. Ralph an internet salesman was very helpful to look up the car that we wanted a This is our first BMW car, no plans at all to buy just looking around. Ralph an internet salesman was very helpful to look up the car that we wanted and very knowledgeable about the car. Then we were referred to JR who very pleasant and knows a lot about BMW. They're very flexible and did not pressure us at all, they even ended up staying late so paper works will be done. So happy to go home saturday night and drive our first bmer. I would recommend this dealer to anyone and hoping to continue great relationship. More

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Excellent Team! I found the car that I wanted and the team at Flemington BMW delivered! It took less than a week to contact BMW Flemington with information about my I found the car that I wanted and the team at Flemington BMW delivered! It took less than a week to contact BMW Flemington with information about my desired vehicle. They made all of the arrangements and even delivered it, over 2 hours from the dealership. Wonderful, professional service! More

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BEST EXPERIENCE EVER I work for a major car dealership in south Jersey so when it comes to looking for my own car I am extremely particular and never settle. I had researc I work for a major car dealership in south Jersey so when it comes to looking for my own car I am extremely particular and never settle. I had researched about 15 BMW dealerships throughout NJ and the gentleman at Flemington won me over, not only with price but with personality. It started with Ralph who immediately gave me the information I requested via email ad then once we decided to move forward his manager Ed had everything set up for me because he knew I was coming from 90 minutes away with a 4 month old. Dave was our salesman and was phenomenal. Jan handled our finances and had us laughing the whole time. My husband and I have never felt so comfortable and it was if I worked there myself. I am so in love with my brand new BMW that I know when the lease is up I will be driving the distance to see them again. Cannot thank these guys enough!! More

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Incredible Experience! 2015 Satisfaction Award is deserved! Wow! What an incredible experience. I emailed Flemington late afternoon on a Thursday. I got an email from Ralph that night thanking me for my inte Wow! What an incredible experience. I emailed Flemington late afternoon on a Thursday. I got an email from Ralph that night thanking me for my interest and saying he was out of the office, but that Mike will take care of me in the morning. The next morning, I got a phone call from Mike who gave me a sales experience i've never experienced before. If fact, it didn't feel like a sales experience. It felt like a friend walking me through a consultative session and helping me find exactly what i wanted. When i reached out to Flemington, i asked about one car. Mike ran competitive numbers for me. However, it was missing a feature i was looking for. Mike said they just got another car into the inventory but it's still being worked up for sale, but this car had everything i wanted. So he asked Chris Leahy to take pictures from his cell phone and send them to me. I also toyed with the car with an M sport package, which Mike also worked up! Then he guided me through all the pros and cons and gave me solid advice on what to purchase which made a lot of sense. There was no xx, just great advice. When i got to the dealership Chris was the man who closed out the sale and person i spent the most time with. Chris is a very very nice guy. He's calm, he's polite, he LOVES BMW's. He's owned 7 in his family before coming to BMW. That is the guy you want to buy a car from. Who who can tell you about the brand, the pros and cons and his guidance transcends the current model year, because he's got first had experience using those products. You could buy a BMW at several different places, but Flemington really sets the sales experience apart. I went from asking about a car, to driving a car home in less than 48 hours. I now have two BMW's in the family, and next time i want to replace it, i'm going back to this dream team. They are awesome. This dealership is built for relationships and the team embodies that! Chris Leahy, Mike Seraglia, and Ralph Delgaudio: Thank you so much. You guys really made me happy. I love my car, but i loved the experience buying from you. I'm coming back for my next one soon. I look forward to working with you guys again! Flemington, thanks for creating a culture where honest guys like this work together to service your customers! You have me as a repetitive customer. I see why over 99% of your customers would buy from you again, and why you won the 2015 Customer Satisfaction Award on Dealer Rater! More

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Fantastic experience at Flemington BMW This was my first BMW after having several Infiniti vehicles. I contacted several BMW dealerships and found Flemington BMW to be far superior to any This was my first BMW after having several Infiniti vehicles. I contacted several BMW dealerships and found Flemington BMW to be far superior to any other dealership I contacted, it wasn't even close. My initial contact was Ralph DelGaudio from internet sales. He was very quick to respond and along with Michael Smeraglia, Ralph made sure I was taking advantage of every possible discount I qualified for. Michael checked in several times during the process to make sure I was receiving the best possible service. Once we came to an agreement, Mark Carvalho got involved to help complete the transaction. He was very responsive and was able to start the paper work process before I came to the dealership. When I arrived at the dealership to pick up my new 4 series, Mark pulled the car around quickly and first thing I noticed was that the temporary plate was already on the car. This may sound like a minor item, but when you pick up a car, anything that is done in advance is less time you have to spend before driving away in your new car. From there we completed the paper work and when it came time to go over the features in the car, I was blown away by Mark's knowledge of the 4 series. He is passionate about BMW's and it shows. I have purchased many cars in the past but this was by far the best walk through I have ever received on a car's features. By the time I left I felt very comfortable with the many technological features that BMW offers. I can't say enough good things about my experience with Flemington BMW. I would highly recommend them to anyone that is considering purchasing a BMW. More

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What a Pleasant Experience Our research for a replacement 3 series started online. We spoke with Ralph DelGaudio and gave him a list of what we did and did not want. A few hours Our research for a replacement 3 series started online. We spoke with Ralph DelGaudio and gave him a list of what we did and did not want. A few hours later Ralph sent an email with a link to two vehicles. The next day we were met at the dealer by Tom Terrill who had both cars out front ready for us to inspect them. Our experience from beginning to end could not have been better. Tom went over the different option packages on each car and was very patient as we changed our minds a few times -- all with no sales pressure. We didn't feel that we were 'nickeled and dimed' on our 12 year old trade in. Tom contacted our insurance company and worked with them on securing insurance on the new vehicle. Jan Michael was very organized and professional as he went through the slew of paperwork. As we were ready to drive our new 328i off the lot, Tom spent a great deal of time showing us all the new features. He even synced my phone and garage door opener. Besides the pleasant and professional staff at Flemington, including those that answer the phone, the showroom is clean and spacious. The lounge area is well stocked with coffee, tea and water. Our plan is to trade in our BMW every 2-3 years and we feel that we have found the place to do it. Definitely worth the trip from Brooklyn. Thanks again Tom and Ralph and everyone else, you do BMW proud. More

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Could not recommend higher Greg Eckert and the whole team at Flemington BMW were fantastic. Great deal and great service. Could not recommend any higher and will definitely go Greg Eckert and the whole team at Flemington BMW were fantastic. Great deal and great service. Could not recommend any higher and will definitely go back again. More

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