Ralph Kurland | Page 10

This dealership went above and beyond our expectations. Made the almost 2 hour drive (with traffic) just to buy a specific vehicle from them. It was well worth it. They had everything ready for us to si Made the almost 2 hour drive (with traffic) just to buy a specific vehicle from them. It was well worth it. They had everything ready for us to sign and drive off within an hour! Everyone was extremely helpful and went out of their way to help us. Loved our salesman, Ralph Kurland. He had everything ready for us when we walked in the door, had our vehicle pulled up to the front with a full tank of gas. He was patient and spent time with us inside the vehicle, going over all the bells and whistles to make sure we knew how everything worked before we drove home! Would absolutely buy from this dealership again. Two thumbs way up! More

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Travis took the time to establish a feeling of trust with me. He was very knowledgeable and respectful. I am a woman who shopped by myself for myself, I never felt uncomfortable. I didn’t need to call a me. He was very knowledgeable and respectful. I am a woman who shopped by myself for myself, I never felt uncomfortable. I didn’t need to call a man to make a good deal. I had fun shopping and came home happy. More

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We had the Greatest car buying experience at Subaru of Kennesaw. Ralph Kurland was an awesome salesman!! Very informative and supportive, not at all pushy or rude like some salesmen I have met in the p Kennesaw. Ralph Kurland was an awesome salesman!! Very informative and supportive, not at all pushy or rude like some salesmen I have met in the past. I would recommend Ralph Kurland to everyone I know that wants to buy a Subaru!! Go to Ralph Kurland he is the Best!! The staff at Subaru of Kennesaw is great! Including Bill Scarborough!! Ralph had the whole Team working with us, to get the best deal for our family! This was the best car buying experience of my life!! A great early Christmas present for our family!!! We love Subaru's and We Love Subaru of Kennesaw!! Go see them today! More

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My few experiences with car buying have always been long, boring, and anxiety ridden. From the second Ralph came out to greet us, I knew we were going to have a good time. He answered every single rapid fire boring, and anxiety ridden. From the second Ralph came out to greet us, I knew we were going to have a good time. He answered every single rapid fire question my husband asked without hesitation. Not only did we find the perfect car, we had a great time and *hopefully* a new pal to have wings and beer with! Cheers, mate! More

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Working with Ralph and the team at Subaru of Kennesaw was a joy!! Ralph was very patient and answered all of our questions. We were switching car brands after being with my previous brand for 18 years. He an a joy!! Ralph was very patient and answered all of our questions. We were switching car brands after being with my previous brand for 18 years. He and the team at Subaru were amazing to work with. They even took good care of our puppy who was with us for our car buying experience. More

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Ralph took excellent care of my wife, puppy and I, as we came in ready to purchase 2 new cars. We couldn't be more happy to be part of the Subaru family after many, many years with Honda. I would recommend came in ready to purchase 2 new cars. We couldn't be more happy to be part of the Subaru family after many, many years with Honda. I would recommend Ralph and his team(Bill) to any one ready to purchase a new safe car. We are so happy! Thanks Subaru More

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Ralph was an excellent salesman. I called him early one morning and we were driving home early that afternoon in our new Subaru. He made our experience very pleasing. When we buy ou I called him early one morning and we were driving home early that afternoon in our new Subaru. He made our experience very pleasing. When we buy our next Subaru we will certainly give him a call very first. I would recommend him to anyone and everyone. More

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This dealership is top notch from start to finish! I started an inquiry online and salesman, Ralph Kurland reached out to me. Pretty much had everything taken care of before our appointment we made. W I started an inquiry online and salesman, Ralph Kurland reached out to me. Pretty much had everything taken care of before our appointment we made. Walked thru the entire ascent with such patience and answered every question. Steve Abad was our finance gentleman and he was also awesome! Mr. Poole, sales manager just want to say how awesome you and tour team are!! Keep up the good work! More

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** TOTAL LACK ** of attention to detail. I gave specific requests/instructions to the sale Rep -- RALPH -- to "add a Trailer Hitch, and Do NOT active Starlink" (aka On-Star), and he com I gave specific requests/instructions to the sale Rep -- RALPH -- to "add a Trailer Hitch, and Do NOT active Starlink" (aka On-Star), and he completely screwed everything up. Even though I told him several times about the hitch, and followed up twice (he told me it was on order both times, and then later recanted via text message)...he completely dropped the ball. He forgot to add the cost of the hitch to the car, and then asked for my credit card for the $985 to fix his mistake! (I'm not even counting the fact that Ralph failed to relay to the financial officer the terms of the agreemnt for the car. Had I not read the contracts, I would have been forced to pay MORE that the terms agreed upon -- Again -- LACK OF DETAL). Additionally, we also had a whole discussion as to why I didn't want Starlink...Ralph dropped the ball on that one too. About a week later, I get notified that Starlink was activated, which I then had to spend HOURS of my life trying to fix. I have no explaination why he didn't make sure my instructions were followed....just a shrudge of his shoulders and said...well, basically, nothing. He should have followed up and made SURE my instructions were forwarded to whomever activates Starlink. Ralph has NO ATTENTION TO DETAIL and NO follow-up/through!! The dealership lost two stars over two mistakes, and one more for the hastle of FIXING THEM out of my pocket finacially or with the hours of my life with customer support. None of this would have happend had they simply LISTENED to their customer. Also, I am giving a "POOR" to the "How would you rate the dealership's explanation of final vehicle pricing?" below because they didn't add the cost of the hitch to the financing, and had the wrong terms written that had to be corrected at the time of signing. To be clear, I had to eat the cost of the hitch on my credit card. NOT OKAY! In my opinion, they should have credited me the cost of the Starlink ($100 that was wrapped into the cost of the car...without my permission, I might add) toward the cost of the hitch. They REFUSED when asked. NOT HAPPY! More

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Ralph was a consummate,engaging salesman. He was always available. His thoroughness of explaining the processes of purchasing a new car was comfortable. Thoroughly pleased! He was always available. His thoroughness of explaining the processes of purchasing a new car was comfortable. Thoroughly pleased! More

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