Jeff Rizzo

I recently purchased a new Subaru from this dealer. It was my 3 rd Subaru. I love my previous car and the experience with the other 2 dealer in the general area were fantastic. Sadly, Subaru of Kennesa It was my 3 rd Subaru. I love my previous car and the experience with the other 2 dealer in the general area were fantastic. Sadly, Subaru of Kennesaw did not live up to the pervious experience and the experience had been so bad that I no longer want to deal with Subaru. This deal has 0 customers service, they do not return calls and are a bear to work with. Do yourself a favor and go to another dealership. I wish I could give less than 1 star. More

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Excellent customer service and care. Very knowledgeable and friendly salesperson. No hassle pressure free dealing and contract was facilitated quickly and efficiently Very knowledgeable and friendly salesperson. No hassle pressure free dealing and contract was facilitated quickly and efficiently More

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Very knowledgeable and helpful. . I wholly recommend the salesman, Nick Tucker. He knows his stuff and is not pushy . I wholly recommend the salesman, Nick Tucker. He knows his stuff and is not pushy More

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Gosh. I do want to keep this succinct to be helpful for prospective buyers. For that reason, not ALL issues will be addressed. ***USED BUYERS BEWARE***. If I do want to keep this succinct to be helpful for prospective buyers. For that reason, not ALL issues will be addressed. ***USED BUYERS BEWARE***. If buying ANYTHING from this dealership other than a Subaru, their service department does not have the tech nor do they take it to the respective specialized dealership for even a basic multi-point inspection. While reviewing photos, I saw the 2016 Cayenne I purchased had a damaged headlight. I was told by my salesperson who happened to be the ONLY person in the building with integrity that'd it'd be fixed before sold. After a 4 hour computer glitch had me sitting (traveled from NC to GA to pick up the car) I headed to the hotel. The car was sold with 17 miles of gas, the oil with 28 days of life, a skipped service,TWO non-working headlights (probably not legal and a $12,000 replacement cost), an exhaust failure (due to the broken gas cap - another state inspection fail), and 3 tire valve stem caps missing. Sound organized, thorough, and professional? The service team tried to hide the damage.The service manager had an email reply to me that included something sent to him on accident by another agent I spoke with. The rep. chastised me behind my back for being concerned about the issues and said "that's what the warranty is for". That same rep. over the phone after confirming with him that they do not often take foreign cars on trade-in (Porsche, Audi, etc.) remarked how his tech's do not possess on-site the technology to review these vehicles. When asked if they take them locally to a dealer with the tools to do the review, he stated they didn't. I asked, being apparently more versed in Porsche's than they were... how would they know if anything was wrong with the car? He didn't have an answer. When speaking with the service manager on how they can get away with selling used vehicles without inspections, he stated I could return the vehicle as had they known about all the issues, they'd have "auctioned the vehicle for parts". LOL. I almost had no words (and I already spent $6k at my local Porsche replacing a pair of bad brakes and other safety/compliance items missed by Subaru of Kennesaw). If they HAD inspected the car, they'd have "gone a completely different route with it". I was contributed $2500 to put towards the $12k light replacement. Yay. I even have in writing from the service manager that the repairs will be covered/paid by the dealership. I'd win in small claims court against the fraudulent transaction and conduct. But I do NOT have the time for the dramatics of that. I would love to force them to spend $ on lawyers. I can def. afford to pay for a bit of karmic justice. Maybe in the fall. The entire transaction, from the finance gentleman making multiple document errors and not listening to the amounts I requested be put down, to the utter laziness and low integrity of the entire service department should make ALL buyers weary. More

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Dealing with this dealership was amazing. From Ralph and Nick in sales through financing and management, just an absolute pleasure. They helped me find my wrx and worked with me on exactly wh From Ralph and Nick in sales through financing and management, just an absolute pleasure. They helped me find my wrx and worked with me on exactly what I wanted. Thank you all so much! More

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I had a poor interaction with salesman, Mark Singleton, and I expressed my dissatisfaction. The GM of the dealership responded personally to me and I am happy with the resolution. EDIT: Due to more rec and I expressed my dissatisfaction. The GM of the dealership responded personally to me and I am happy with the resolution. EDIT: Due to more recent developments, I am returning to this review to adjust it back to my original rating. This is a horribly run dealership with staff members who have no business dealing with the public. More

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My new Forrester is wonderful. Ralph, our salesman helped my husband “surprise” me for Christmas. I would recommend him to family and friends. Ralph, our salesman helped my husband “surprise” me for Christmas. I would recommend him to family and friends. More

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We just purchased our second vehicle from Subaru of Kennesaw. Our salesman was Ralph Kurland. What can I say about Ralph? He is the best. He listened to our needs, explained the ordering process to Kennesaw. Our salesman was Ralph Kurland. What can I say about Ralph? He is the best. He listened to our needs, explained the ordering process to us and was patient when I added a few more items to the deal afterwards. Ralph knows the product very well and is very personable. It was a pleasure to work with him and will send everyone we know to him. Than you Ralph. Love the Ascent 7 passenger. Jane More

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** TOTAL LACK ** of attention to detail. I gave specific requests/instructions to the sale Rep -- RALPH -- to "add a Trailer Hitch, and Do NOT active Starlink" (aka On-Star), and he com I gave specific requests/instructions to the sale Rep -- RALPH -- to "add a Trailer Hitch, and Do NOT active Starlink" (aka On-Star), and he completely screwed everything up. Even though I told him several times about the hitch, and followed up twice (he told me it was on order both times, and then later recanted via text message)...he completely dropped the ball. He forgot to add the cost of the hitch to the car, and then asked for my credit card for the $985 to fix his mistake! (I'm not even counting the fact that Ralph failed to relay to the financial officer the terms of the agreemnt for the car. Had I not read the contracts, I would have been forced to pay MORE that the terms agreed upon -- Again -- LACK OF DETAL). Additionally, we also had a whole discussion as to why I didn't want Starlink...Ralph dropped the ball on that one too. About a week later, I get notified that Starlink was activated, which I then had to spend HOURS of my life trying to fix. I have no explaination why he didn't make sure my instructions were followed....just a shrudge of his shoulders and said...well, basically, nothing. He should have followed up and made SURE my instructions were forwarded to whomever activates Starlink. Ralph has NO ATTENTION TO DETAIL and NO follow-up/through!! The dealership lost two stars over two mistakes, and one more for the hastle of FIXING THEM out of my pocket finacially or with the hours of my life with customer support. None of this would have happend had they simply LISTENED to their customer. Also, I am giving a "POOR" to the "How would you rate the dealership's explanation of final vehicle pricing?" below because they didn't add the cost of the hitch to the financing, and had the wrong terms written that had to be corrected at the time of signing. To be clear, I had to eat the cost of the hitch on my credit card. NOT OKAY! In my opinion, they should have credited me the cost of the Starlink ($100 that was wrapped into the cost of the car...without my permission, I might add) toward the cost of the hitch. They REFUSED when asked. NOT HAPPY! More

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Very friendly and efficient service. They took the time to explain everything to me. Great Service. Vehicle was ready and clean when I got there, Travis call me as soon as it arrive They took the time to explain everything to me. Great Service. Vehicle was ready and clean when I got there, Travis call me as soon as it arrived at the dealership. I was able to pick up the vehicle the same day it arrived. More

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