Ralph Stalesky | Page 51

Martin Chevrolet responded

Jonny, Thank you for bringing this issue to our attention and for being so understanding about our miscommunication. We are glad we were able to get your vehicle fixed up and back on the road and hope to be of assistance to you in the future. - Martin Chevrolet

Martin Chevrolet responded

We're glad to hear you found our staff was so professional and courteous! Your recommendation means so much to us and we're so happy to have earned it. Take care and drive safe! - Martin Chevrolet

Martin Chevrolet responded

We're so glad that we were able to go above and beyond your expectations! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care! - Martin Chevrolet

Martin Chevrolet responded

We really appreciate your feedback! Thanks for your praise and kind comments about our team. Thank you again for taking the time to let us know how we did. We hope you have a great day! - Martin Chevrolet

Martin Chevrolet responded

Christopher, Thank you for choosing Martin Chevrolet for your Volt service and for being patient with us waiting for your new battery. We are so glad we could get you back on the road and look forward to helping you out again if ever you need anything! Thanks again! - Martin Chevrolet

Martin Chevrolet responded

Thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it’s vital for our customers to hear firsthand from other customers about their positive experience. We are striving to ensure that everyone who visits us will recommend us to their friends and family, and we’re happy to hear that you agree! - Martin Chevrolet

Martin Chevrolet responded

Tayler, We are very happy to have provided you with such a positive experience! Thank you for the wonderful review and recommendation! - Martin Chevrolet

Martin Chevrolet responded

We appreciate your response regarding your service visit with us. Our Service Team pledges to provide you with the highest quality service, even beyond your oil change maintenance intervals. We will strive to provide confidence and the reassurance that your vehicle will continue to perform at the highest-level year after year. Every vehicle serviced with Martin Chevrolet receives the same detailed process from start to finish. When you enter the service drive it begins with our “Quick-Check Technician” performing a three-point inspection process. 1) Alignment Scan 2) Battery Load Test 3) 12 Point Tire Tread Depth/Wear Inspection & Measurement. Once your vehicle goes down to the Lube Technicians who will complete your oil change, they also perform a detailed Multi-Point Vehicle Inspection. We use each of these reports to update you on preventative maintenance and repairs as they become necessary to perform. This service process does require an hour and fifteen-minute appointment to complete, give or take a few minutes. With the recent circumstances in our area with Covid-19 we have been struggling with staff shortages as we feel it is important for our employees to stay home when they are sick so they can get the rest and recuperation they need, and we can make sure we aren’t spreading the virus to our guests or other employees. Unfortunately, without a full staff, that leaves the staff that are working on the vehicle to be working at 150% effort but it’s not always enough to get your service completed as quickly as normal. We apologize for the delay in your service and hope that in the future, we can get your next service down to a more manageable time for you. I hope that helps explain the time needed to complete our signature service and re-enforces why you have chosen Martin Chevrolet as your vehicles sales and service provider. We look forward to your continued patronage for many years to come. - Martin Chevrolet

Martin Chevrolet responded

We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Martin Chevrolet! Take care and drive safe! -Martin Chevrolet

Martin Chevrolet responded

We are glad we could help! Thank you for your kind review; we are happy to pass along your comments to the team here at Martin Chevrolet! - Martin Chevrolet