Randi Sherwood

The reason why I am not giving this service center a 5 rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have rating is because I am still waiting for a recall repair on my vehicle for a part that was unnecessarily removed when the shop knew they did not have the part available to repair it. I was disappointed with that decision as it was something that I did not expect from Austin Ford Chrysler and was a bit amateurish in scope definitely not to the professional standards that I have come to expect from this shop, especially since they are an authorized dealer for Ford. There are some areas of this review that I am going to give a less than stellar review not because the department is universally bad, but because when using the Likert Scale, I tend to give points and then average them out and the average in some areas, is less than a perfect score. What is disappointing is that there has been no communication about when--or if--the repairs will ever manifest themselves which is even more frustrating given that the part was forceably removed with absolutely no solution or repair in sight for the foreseeable future. More

by btexpress1198 Verified Customer Verified Customer

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I’ve purchased several vehicles from them. Very friendly every time I visited. I would definitely recommend. Very friendly every time I visited. I would definitely recommend. More

by juliusgibson53 Verified Customer Verified Customer

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Excellent to work with. They strive to get everything right for you. Very friendly atmosphere They strive to get everything right for you. Very friendly atmosphere More

by BRADLEE0 Verified Customer Verified Customer

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I called, texted and emailed them, and they never got back to me. Very disappointed. back to me. Very disappointed. More

by marcos_1282 Verified Customer Verified Customer

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Talked to the owner and that was an experience that you seldom do at any shop. Angie was exceptional in her capacity and the customer service was great as it has been most times that I have gone to th seldom do at any shop. Angie was exceptional in her capacity and the customer service was great as it has been most times that I have gone to the shop. More

by btexpress1198 Verified Customer Verified Customer

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Newly renovated building with awesome amenities while you wait for service to be completed. Text message updates were appreciated and the explanation of what they did was helpful! The staff were very courteo wait for service to be completed. Text message updates were appreciated and the explanation of what they did was helpful! The staff were very courteous. More

by Theodore Verified Customer Verified Customer

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Great service Angie was wonderful and informative New digs were an added bonus will definitely go back digs were an added bonus will definitely go back More

by t_stencel Verified Customer Verified Customer

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Lindsey is a rockstar. Willing to take time to learn more about the person she is helping to find the right vehicle to fit their needs. Fantastic customer service and willi Willing to take time to learn more about the person she is helping to find the right vehicle to fit their needs. Fantastic customer service and willing to work with flexible schedules, she is always readily available for questions/ assistance. Best experience I've had with any sales team from any other dealership. Keeping the small town comfort with the big city inventory and skills. More

by Dan Verified Customer Verified Customer

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i had to wait & wait & wait 3 1/2 hr & the car is still not done not done More

by willowdale Verified Customer Verified Customer

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Great customer service. They spent the time making sure all my questions were answered. before I left the lot. They spent the time making sure all my questions were answered. before I left the lot. More

by mack55_23 Verified Customer Verified Customer

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