Raul Ruiz | Page 4

Nissan of Elk Grove responded

Thank you for your feedback. We understand your concerns regarding the water flow in the bathroom sink and the wait time for your vehicle at Nissan of Elk Grove. Your experience is important to us, and we appreciate you bringing these issues to our attention. Please feel free to reach out to us directly so we can discuss your concerns further. We hope to provide you with a positive experience moving forward. Sincerely, The Team at Nissan of Elk Grove

Nissan of Elk Grove responded

Thank you for your wonderful review! We appreciate your feedback about our fast and prompt service. We take pride in our professionalism and are glad to know that we met your expectations. We look forward to assisting you again in the future! Sincerely, The Team at Nissan of Elk Grove

Nissan of Elk Grove responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with Raul at Nissan of Elk Grove. We strive to provide excellent customer service and accommodate our customers' needs and we look forward to seeing you again soon! Sincerely, The Team at Nissan of Elk Grove

Nissan of Elk Grove responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with Raul at Nissan of Elk Grove. It's fantastic to know that he provided clear communication and that you appreciated the Lyft service and the proactive information about your future tire needs. We look forward to seeing you again for your next visit! Sincerely, The Team at Nissan of Elk Grove

Nissan of Elk Grove responded

Thank you for your wonderful review! We’re glad to hear you appreciated our transparency regarding your car's needs and the informative video from our mechanic. It’s always our goal at Nissan of Elk Grove to provide a pressure-free experience while keeping you informed. We look forward to seeing you again for your next service! Sincerely, The Team at Nissan of Elk Grove

Nissan of Elk Grove responded

Thank you for sharing your experience. We are glad Raul provided helpful support during your visit and helped create a positive overall experience. We also apologize for the inconvenience caused by the follow-up repair and appreciate your patience in allowing our team to correct the issue. Your feedback is important to us as we continue working to provide the highest level of care and attention to detail. If you have not already, please don't hesitate to get in contact with our service manager, Patrick Braxton, for any current or lasting concerns and/or questions about your service.

Nissan of Elk Grove responded

Thank you for sharing your experience. We are pleased to know our team was able to accommodate your visit and assist you promptly, even without a scheduled appointment. Providing flexible and convenient service is important to us, and we are glad this contributed to a positive experience. We appreciate your feedback and look forward to serving you again in the future!

Nissan of Elk Grove responded

Thank you for your feedback. We’re glad to hear you were promptly greeted and that your service was completed efficiently, allowing you to get back on the road quickly. We appreciate you taking the time to share your experience and look forward to assisting you again.

Nissan of Elk Grove responded

Thank you for your feedback. We’re glad to hear you had a positive experience with our customer service and that you felt well taken care of during your visit. We also appreciate your suggestion regarding additional amenities and snack options, especially during longer wait times. Input like this is helpful as we continue looking for ways to make the overall experience more comfortable and convenient for our customers. We truly appreciate your patience and support and look forward to the next time we can assist you!

Nissan of Elk Grove responded

Thank you for taking the time to share your experience! We’re glad we were ultimately able to identify and address the concern with your Rogue, though we understand your frustration with the number of visits it took to get there. Your feedback is truly valuable, and we will strive to improve our diagnostic process and efficiency moving forward. We appreciate your patience and your trust in us and hope we can continue to be of service to you in the future!