Patrick Braxton

The staff at Nissan of Elk Grove provided very helpful and friendly customer service. My vehicle needed a diagnostic test to pinpoint an intermittent engine knock. The service manager, Patrick Braxton, re and friendly customer service. My vehicle needed a diagnostic test to pinpoint an intermittent engine knock. The service manager, Patrick Braxton, recommended I bring the vehicle in for a 24-hour period to allow for a thorough test drive and diagnosis. The inspection resulted in the mechanic identifying a faulty EGR valve and cooler. These are simple parts in themselves to replace but require a major vehicle disassembly to install. My vehicle was in the shop for 10 days. Patrick provided me a rental vehicle to use, given I live 60 miles away. I sincerely appreciated this offer and convenience. The Service Advisor, Raul Ruiz, was very patient and helpful in explaining the needed repairs, securing the warranty authorization from Nissan and keeping me informed throughout the process. Bottom line, I received excellent, friendly, competent and courteous service from all that I interfaced with at Nissan of Elk Grove. I would definitely recommend this dealership for service and purchases. I am a satisfied and repeat customer. More

by REDKAT5051 Verified Customer Verified Customer

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I come back to get my car serviced here because they often do it right the first time around. often do it right the first time around. More

by JESSICAYVESEP Verified Customer Verified Customer

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I had taken in my 2014 Infiniti QX70 for a transmission service. Shortly after. it started acting up. I took it back into Nissan of Elk Grove and talked to Patrick (service manager) about my issues. He too service. Shortly after. it started acting up. I took it back into Nissan of Elk Grove and talked to Patrick (service manager) about my issues. He took in the vehicle and ran full diagnostics and fixed the fluid levels. It now drives perfectly. I loved how Patrick stood by their work and made it right. And for the record, I have been going to them for years and this was the first problem I ever had with their service. Due to the actions of Patrick, they have retained my business and I will confidently continue taking my vehicle to them knowing they have integrity and stand by their work. More

by QX70Owner Verified Customer Verified Customer

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As always, Patrick, John and the rest of the crew are always great. It’s because of them that we continue to buy Nissan. Thanks! always great. It’s because of them that we continue to buy Nissan. Thanks! More

by TWNTY12LIFE Verified Customer Verified Customer

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The folks here are just the best! Very kind and thoughtful, and helped me find the perfect ride for me right away! Very kind and thoughtful, and helped me find the perfect ride for me right away! More

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Khanh is by far the best Salesman that I’ve ever worked with! He is truly knowledgeable and provides amazing Services! with! He is truly knowledgeable and provides amazing Services! More

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Great Service All Around. Always Satisfied With The Service I Get Here. They Always Take Care Of My Cars Needs. Always Satisfied With The Service I Get Here. They Always Take Care Of My Cars Needs. More

by RED.ROSAS Verified Customer Verified Customer

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Patrick was extremely nice and helpful during our visit. He was able to get us checked in and out the door in a timely manner. He was able to get us checked in and out the door in a timely manner. More

by JESS_NGUYEN93 Verified Customer Verified Customer

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I really appreciated how Raul clearly explained what was going to happen throughout the process. I also appreciated the Lyft ride back to the dealership and being informed that I would need tires in the fut going to happen throughout the process. I also appreciated the Lyft ride back to the dealership and being informed that I would need tires in the future, along with receiving a quote for them. The service was excellent overall. More

by HLJPICKETT Verified Customer Verified Customer

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I had a really great experience at Nissan of Elk Grove. I went in for an oil change and alignment, and the team was super accommodating with my schedule, which I really appreciated. Everything felt smooth I went in for an oil change and alignment, and the team was super accommodating with my schedule, which I really appreciated. Everything felt smooth from start to finish. It’s always a relief finding a place that values your time and makes the process easy. I’ll definitely be coming back! More

by CORONILLA85 Verified Customer Verified Customer

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