Ray Alvarez

After several bad experiences with several Hyundai and Kia dealerships in the Orange County, ca area, I closed and brought home a 2026 Hyundai Ioniq 9 SEL from Ray Alvarez of Puente Hills Hyundai. Fro Kia dealerships in the Orange County, ca area, I closed and brought home a 2026 Hyundai Ioniq 9 SEL from Ray Alvarez of Puente Hills Hyundai. From the first contact with Ray, it was quite refreshing to deal with someone who’s really straight up with no xx. I had contacted the dealership through True Car. Most dealerships on True Car give you a sizable discount only to negate it by adding on useless, unwanted accessories. I briefly told Ray about my recent experience with two Hyundai and one Kia dealership. Ray assured me he was straight up. He told me he’d give me a bigger discount than what was listed on True Car and remove the accessories. At this point, seeing was believing to me. Right on point, he texted me in writing confirming what he had said he would do. I asked him to send me a lease deal sheet. At first, the numbers were off. He admitted he had made a mistake and corrected it. His second deal sheet came back less than my calculations. I told him let’s wrap it up and I’ll be by to pick up in 3 hours. I drove 45 minutes to Puente Hills Hyundai to pick up the car. True to his word, I was in and out in an hour. The deal was as he said. Nothing was padded. No double-dipping on fees (I’ve had other dealerships try to add acquisition fee to the drive-offs and also added to the adjusted cap cost). No “let me go as my manager” games and try to change the deal or pressure me to something else. Overall, a great experience and I think I got a great deal on a 13-mile 2026 Hyundai K9 SEL. In the end, the car MSRP was $68,840. He gave me a sizable discount, more than 4 other dealerships in Orange County, and a $13,000 incentive from Hyundai. All fees, taxes, and first payment were capitalized. All I did was fill out a credit app online, sent over my ID and insurance, came into the dealership, spent most of the time going over the features of the car, spent 10 minutes in finance signing paperwork, and boom, I was done. High five to Ray Alvarez and Puente Hills Hyundai for making my Ioniq 9 buying experience the second-best car buying experience I’ve ever had (I’ve had over 15 in 32 years). Give him a call if you want an honest, upfront, straight shooter with no xx games. More

by KHOINGUYEN Verified Customer Verified Customer

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Ray was very helpful and considerate. He is an asset to the Puente Hills Hyundai. He is an asset to the Puente Hills Hyundai. More

by AMANDAJOMANIA Verified Customer Verified Customer

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The process was really fast and the people were flexible and understanding. Overall great place to look for a vehicle. and understanding. Overall great place to look for a vehicle. More

by jjosepuente Verified Customer Verified Customer

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Process took a while but no specific issues came up (other than an outage that kept me from signing up for Blue Link) (other than an outage that kept me from signing up for Blue Link) More

by DSANCH Verified Customer Verified Customer

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Great dealer services and smooth process and fast response. I will definitely shop here again response. I will definitely shop here again More

by HANHYOOP Verified Customer Verified Customer

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Dealing with Ray was GREAT! Your two "Sales Managers" sitting in the glass cage were horrible and one of the biggest car buying disappointments I've run across in the purchase Your two "Sales Managers" sitting in the glass cage were horrible and one of the biggest car buying disappointments I've run across in the purchase of many dozens of vehicles. I'll repeat, Ray was great but the other two are reason enough for me to not return. More

by GLENNSRN1 Verified Customer Verified Customer

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Excellent service, no back-and-forth on price. Received excellent deal by true car standards.. Had purchased six new cars previously, by far the best experience,,Very happy with my purchase. Received excellent deal by true car standards.. Had purchased six new cars previously, by far the best experience,,Very happy with my purchase. More

by ralphruva88 Verified Customer Verified Customer

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He was very knowledgeable and helpful. The process went smoothly. He made the experience less stressful The process went smoothly. He made the experience less stressful More

by LYS.CAMPBELL05 Verified Customer Verified Customer

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Good Good experience overall. Ray responded to my internet inquiry and efficiently followed up to make my visit smooth. Finance experience signing docs was professional and excell Ray responded to my internet inquiry and efficiently followed up to make my visit smooth. Finance experience signing docs was professional and excellent . No hard sale. Would highly recommend dealership More

by MASSIMONOUHRA Verified Customer Verified Customer

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Ray was great to work with. Junior was a really nice guy. Finance manager I met with was also great. Junior was a really nice guy. Finance manager I met with was also great. More

by robford.eng Verified Customer Verified Customer

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