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Ray Burke
Ray Burke at Walter's Mercedes-Benz of Riverside
4.8

Ray Burke | Page 7

General Manager

Walter's Mercedes-Benz of Riverside

3213 Adams St
Riverside, CA 92504

Ray is our General Manager here at Walter's Automotive and brings 24 years of experience with Mercedes-Benz with him. When quizzed about which Mercedes-Benz product he would most like to own he says Mercedes-Benz has made so many cars in their history that wouldn't be a fair question to ask, a true Mercedes-Benz man at heart! When not overseeing the sales operations at Walter's Automotive he enjoys serving in the college ministry at his church, playing golf, watching real football (English kind) and traveling home to London with his family when he can. Next time you are in make it a point to say hello and introduce yourself.

Employee Video

63 Reviews of Ray Burke

August 28, 2014

Dealership Rating

"Great Experience"

- Kcota

My husband and I recently purchased a car and had an awesome experience. The team of three that we worked with were unbelievably helpful, fun and respectful. We felt like we were their one and only customer. Great service and friendships were made.

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Recommend Dealer
Yes

Other Employees Tagged: Julio Guerrero

Sep 03, 2014

Walter's Mercedes-Benz of Riverside responded

Thank you for the glowing review and exceptional star rating! It is truly gratifying to hear that you had such a great experience here at Walter's Automotive. Offering our guests a quality car-shopping experience is one of our top priorities, and we do everything we can to support our customers in helping them find the perfect vehicle. I'm glad to hear that our team was able to assist you with your car purchase. We know that when we work together as a team we achieve more and it is wonderful that your visit reflects this. Please let us know if you have any questions or need anything else. Remember to LIKE us on Facebook and FOLLOW us on Twitter for special updates and offers. Regards, Walter's Automotive

June 11, 2014

Dealership Rating

"Buying Experience at Walter's"

- cynthiawile

What A great day I had at Walter's Mercedes-Benz! My new GLK 350 is a pleasure to drive and my experience at this dealership was also a pleasure!! Every employee who I talked with was professional and caring--and sincere in their efforts to satisfy me as a customer. Rick Akigbe showed me several models that he thought would be to my liking and in my price range. He was very helpful and patient during the test drives. Walter's purchase price was reasonable for each car. I loved the GLK and was presented with an offer that "I couldn't refuse!" All of the paperwork was completed within a short period of time by Jacqueline Nasser, Sales and Leasing Consultant. She was quite knowledgeable about the GLK and answered all of my technical questions. Ray Burke was instrumental in getting me the best deal possible which I very much appreciated. Ari Abdolhosseini handled the finance and leasing agreements--all done quickly and professionally. I was introduced to the service manager, Tyler Usary. He made me feel comfortable about my first maintenance appointment. This car is my first Mercedes-Benz and, so far, what an outstanding purchase! I even met Walter Kienle, the owner. Wow--how often does one meet the owner of a car dealership?!! It was a pleasure to meet him. I even enjoyed being in the waiting room--great coffee, fruit, and my favorite, scones! I look forward to driving my GLK and continuing to do business with Walter's Mercedes-Benz. Cynthia W.

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Recommend Dealer
Yes

Other Employees Tagged: Tyler Usary, Jackie Nasser, Rick Akigbe, Ari Abdolhosseini , Not an employee--the owner, Walter Kienle

Jun 19, 2014

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share your most recent experience at our dealership! We greatly appreciate the kind words and wonderful star rating. Because we pride ourselves on offering top-notch customer service, it is wonderful to hear that Tyler, Jackie, Ray, Rick, and Ari were able to help you find the perfect vehicle! The GLK 350 is amazing and we are thrilled that you love it as much as we do! Congratulations on your new car and welcome to the Walter’s Automotive family. Be sure to LIKE us on Facebook and FOLLOW us on Twitter for special updates and offers. Regards, Walter’s Automotive

March 28, 2014

Dealership Rating

"It was a "WOW" experience. All individuals we..."

- KarenBender

It was a "WOW" experience. All individuals we came in contact with were extremely gracious, kind and went out of their way to help us. I had my car serviced the previous day (E350) in Palm Springs. I was thinking of getting a larger vehicle mainly for my husband for a wheel chair and our dogs. When I dropped my car off to be serviced I glanced at the vehicles. Gave the salesperson one chance to give me a good price. I got "ego", awards he won, how long he had been at the location. He called me on my cell phone with a price quote. When I picked up my vehicle from service I gave another sales person, Mr. Smooth talker, an opportunity to quote me a price. Took the vehicle for a drive and when I came back he quoted higher price than Mr. "Ego". I went home online to CarMax to see what was available, found a vehicle I was interested in and put a hold on it till next day. Received email from salesperson saying they'd meet me at 12pm. I arrived on time and then waited and waited for the salesperson. Finally I requested another individual, he took me for a ride around the block and that's when I saw Walter's Mercedes. Gave them one opportunity and I declined their offer. I thought why not drive by to see what's available at Walter's Mercedes. My husband's health is very poor so I told him I'd be quick, I left him in the car told him I'd be right back just wanted to see what the pricing was in comparison to the other locations. I knew I had to get him home soon. Jin Lee came out to greet me. He was extremely kind, asked me a few questions. Told him he has one chance to give me a price on the vehicle. I explained my husband was waiting in the car. Never was there any pressure he said he would see what he could do. Introduced me his boss. They gave me a price, I thanked them and was getting ready to leave. As we were walking out Jin said"You were in the market to purchase a vehicle today weren't you? Let's see what we can do". It was those words and his professionalism that sold me right there!!! I paid more than what I planned, and I know it was worth it. The kindness from all those involved made it a real pleasure to do business with Walter's Mercedes. One sales person went as far as to help my husband in his walker to the restroom. Thank you all for being so gracious and helpful. You have know idea what it all meant to me. AND Jin Lee "thank you" for being patient and listening and understanding. My husband is on borrowed time and I don't know how much more time he has left on this earth. Life has been quite stressful the past year. The experience that I had with Jin Lee and all those involved made my life a little stress free. And to complete it all it was a real pleasure to work with Julio Guerrero in the finance department. I will be back and when I hear someone in the market for a Mercedes, I'll be sure to tell all about Walter's Mercedes!

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Recommend Dealer
Yes

Other Employees Tagged: Jin Lee, Julio Guerrero

Mar 31, 2014

Walter's Mercedes-Benz of Riverside responded

Thank you so much for the review! Providing a quality shopping experience is one of our top priorities, and we do everything we can to support our customers. We’re glad to hear that we were able to assist you with your car search. We strive to offer you, and the rest of our customers, the best customer service possible. Jin exemplifies our commitment to customer service and we’re glad he was able to help you with your purchase. If you need any further assistance with your vehicle, let us know. Be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Walter’s Automotive

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