Ray Scarpelli III | Page 7

Ray’sIt’s a shame that those who gave good Ray’s It’s a shame that those who gave good recommendations did not get to see what happens behind the fake front that Ray’s displays. I came from se Ray’s It’s a shame that those who gave good recommendations did not get to see what happens behind the fake front that Ray’s displays. I came from several states away because Ray’s had “the car” I wanted. Prior to coming to Fox Lake I was assured over the phone by Francisco Aguirre that all the extras I had on my truck would give a higher trade-in value. I felt somewhat weary but he assured me! So I start the drive and arrive at Ray’s at 7:45pm. I first stopped at the Ford dealership just south of Ray’s to get a trade-in value, which the Manager said $24,000 for my truck. KBB has my truck valued at $25,000 without all the extras I have in it, which is worth $3,000 more. As soon as I got to Ray’s they wanted to start the paperwork immediately and I had not even driven the car yet. I told them I do not want to drive the car because I was so tired from driving all day, 750 miles! Then Joe, the sales manager, proceeded to tell me their offer for the trade, $20,000! I told him that was ridiculous and he’s not being fair. I told him just down the street I was offered $24,000. He said go down there and get a car, knowing damn well he had me because I drove all the way up for a particular car. He then decided he’d give me $20,500. I was very close to leaving because Francisco led me to think they would be fair and “Joe” was unfair and very rude. I brought extra rims and tires for my truck and asked them if I could store them in there garage while I got a hotel room ($125) and that I’d be back in the morning to drive the car and make a decision. I show up at opening and decide to buy the car and get the windows tinted. They said they’d have me out the door by 11am. During the time I waited I heard Joe in the background say derogatory statements about me on several occasions. I waited all day in the dealership and my car came back at closing and the car had not been detailed yet. A salesman had to take me to the hotel for another night ($125). I called them at opening to come pick me up and they came a hour and half later. I wait at the dealership another 3 hours and I finally left. I received a survey via email and gave them poor reviews and my salesman asked if I’d retake it because “all” the questions reflect on him, 100%. I asked to speak to Ray to see if this was true and Ray eventually got back to me and said it is 100% true. So I retook the survey and added some good ratings. Then I called FCA, the mother company to Dodge and ask them if I was lied to, and they said yes. Ray boldfaced lies to me! Shame on you Ray and your sales manager!!! Greedy little liars!!! Because of the troubles I went through Ray’s gave me $125 in BP gas cards, which there are no BP stations where I live. $125??? I had to get another hotel room on my way back home because I spent so long waiting for the car. How much profit was made from this trade and sale??? You completely hosed me Ray and you’re sitting there with a huge evil smirk. It is unfortunate that Connor, my salesman who was a very nice young man, works for you because he deserves to work at a much more reputable establishment and I hope he realizes he needs to move on. I’m a supervisor in my field, and I would have fired Joe and Francisco on the spot. If I was above Ray, he’d be fired with disciplinary action. More

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Review about Hayden Butler When you have no option left for the car trading. Hayden Butler is always there to assist you through his master skills. This man is really awesome. When you have no option left for the car trading. Hayden Butler is always there to assist you through his master skills. This man is really awesome. I got a car through him. He is excelled in his skills. He provide various ways to meet customer needs. More

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Awesome My second vehicle, the family's 4th overall vehicle from Ray. Will not buy from anywhere else. The best team around. Don't waste your time anywhere My second vehicle, the family's 4th overall vehicle from Ray. Will not buy from anywhere else. The best team around. Don't waste your time anywhere else........GO THERE!! More

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Best price around Hayden was great......knowledgeable and personable. Even came in on his day off because it accommodated my schedule. He really seems to have the custo Hayden was great......knowledgeable and personable. Even came in on his day off because it accommodated my schedule. He really seems to have the customers best interest in his thoughts. Ray was also helpful in getting me the deal I wanted. More

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Conner sold us a new car. We had a great experience. Conner went above and beyond to find us the perfect car. He spent the whole day with us looking at different options. We were very happy with our serv Conner went above and beyond to find us the perfect car. He spent the whole day with us looking at different options. We were very happy with our service and our new Jeep Cherokee. More

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Great serive Last year I bought a new jeep. And a email brought me back 1 year later. Because of the excellent service the first time. And again I walked out with Last year I bought a new jeep. And a email brought me back 1 year later. Because of the excellent service the first time. And again I walked out with another new car. Thank you to the staff of cdjr keep up the great job More

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Great customer service Both my girlfriend and I purchased vehicles with Kyles help a 2018 charger and a 2017 ram 2500 Laramie. I would recommend anyone to use Kyle for thei Both my girlfriend and I purchased vehicles with Kyles help a 2018 charger and a 2017 ram 2500 Laramie. I would recommend anyone to use Kyle for their new/used vehicle purchase and would not hesitate to use him again myself in the future. Kyle was extremely helpful and friendly during the whole process and had it not been for his persistence in finding the right truck for me I would have gone to a different dealership....also it’s very commendable that during the process one of the owners (Ray) actually contacted me and assured me that they were doing their best to locate the vehicle best suited for my needs and my finances..thanks for the great auto buying experience!! Thanks again!! Garrett Schultz More

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Happy New jeep owner Everyone at Ray Dodge, Jeep Ram were great to work with. I told them what I wanted for my new jeep and they did everything to make sure I was satisfie Everyone at Ray Dodge, Jeep Ram were great to work with. I told them what I wanted for my new jeep and they did everything to make sure I was satisfied. Gerardo Herrera and Ray Scarpelli made sure it was a great experience! Thank you so much! More

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Matt and Gerardo were very professional and presented me the exact car that I came there to look at. They did not try to upsell me and got me to the payment level that were very professional and presented me the exact car that I came there to look at. They did not try to upsell me and got me to the payment level that I was hoping for. Very well done. More

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More then I expected Went to see a truck but did not like it. However the sales man Gerardo went above and beyond to find me a truck that was in my budget and I ended up g Went to see a truck but did not like it. However the sales man Gerardo went above and beyond to find me a truck that was in my budget and I ended up going home with it. Defenetly would recommend it to anyone. More

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