"Awesome and easy experience. Ask for Rebecca! She was..."
Awesome and easy experience. Ask for Rebecca! She was upbeat, energetic, and more than willing to stay and help us get into our new car
"Unbelievable customer service. ! From the time we entered..."
Unbelievable customer service. ! From the time we entered Koons Chevrolet, until we left ! Many thanks to our outstanding salesperson Rebecca Wilson, for helping us thru this process and everyone else at Koons Chevrolet ! 5 stars !
"Employee of the month HIGHLY recommended"
In 2018 I was pretty much forced into a Chevy Trax (aka scooter)by another dealer ship. I was told that was the only thing i could get. Waaaamp waaamp....:(. 4 days ago Feb 26, 2020 I was web surfing for a dream car at lunch. Not putting much thought in to it, because i really thought i was stuck in that scooter for the next 5 years. Of course I then received a ton of phone calls. One from the dealership where I bought the scooter, one from Graham(Internet Sales Mgr) at Koons and many others I didn't answer. I then received a text from Rebecca Wilson. She reached out to me via text, sent me her card and we communicated for a few days. I didn't really thing I was going to be able to trade in the scooter.
I thought I was stuck with that TRAX forever. Rebecca did anything and everything she could to help me out. She was honest, and didn't feed me any xxxx. Today I am a proud owner of a 2020 Chevy Malibu. Thank you Rebecca Wilson, Graham, Chris Silk, Alex.... and the rest of the team who made this possible. I really hope someone enjoys that scooter. It was a great car for a lil while and it has remote start. HAHA..
"I reached out to Koons looking for a Suburban and was..."
I reached out to Koons looking for a Suburban and was connected with Rebecca. She was amazing. She searched far and wide to find the Suburban I was looking for, stayed in close contact with me the entire time, and worked tirelessly to put a deal together. I can not recommend Rebecca more highly.
"Friendly, family atmosphere. Large selection of vehicles..."
Friendly, family atmosphere. Large selection of vehicles to choose from. We looked around for several months. We were delighted with the response we received from Rebecca at Koons in White Marsh. She worked very hard to get us the best deal possible. We are very happy & would encourage anyone looking for a new vehicle to contact Rebecca at Koons Chevy.
"The staff at Koons was awesome. Rebecca Wilson was..."
The staff at Koons was awesome. Rebecca Wilson was friendly, knowledgeable about the cars and encouraged us to take our time and find the best deal available. She gave us information about all the products available and helped us figure out which products best suited our needs. Love my new car and love Koons!!
"Best exp I have had shopping for a new car. Took some..."
Best exp I have had shopping for a new car. Took some time because they made sure I was in the right truck. Encouraged me to get the vehicle I wanted. Found what I was looking for and was able to secure it from out of state on a Holiday weekend. Never felt rushed or pressured, treated awesome by all employees. Followed up quickly.
"Worst car buying experience ever. I was told they had a..."
Worst car buying experience ever. I was told they had a vehicle and when I showed up they had already sold it. They pressured me to try and buy and I get very uncomfortable I wouldn’t recommend this dealership to anyone
"I just bought a used Ford Raptor from sales person..."
I just bought a used Ford Raptor from sales person Rebecca Wilson. She worked very hard to show me many options until I decided on the Ford.
I was deciding between a model out of state and this one. The other dealership refused to bargain and worse wouldn’t fix some minor body damage. They tried to add on a bunch of ridiculous fees.
But Koons did none of that. They told me what they could do on price and gave me an out the door price.
The other dealership treated me in a condescending manner. The people at Koons were across the board friendly and helpful.
I highly recommend this dealership. Both Rebecca and her manager Scott were fantastic and very helpful.
"Rebecca went out of her way to find the vehicle that I..."
Rebecca went out of her way to find the vehicle that I was in the market for. She does what she can to find the best pricing as well.