Reggie Hammond | Page 13

Jackson Acura responded

Thank you for your outstanding review! We're delighted to hear that you received first-class service from Nick and the service department. Your loyalty and trust in our whole team, especially your dedicated sales representative Reggie, mean the world to us. We're thrilled to have you as a valued customer of 7 years and are grateful for your love of Acura products and service. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to continuing to serve you at Jackson Acura! Best Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your wonderful experience! We're thrilled to hear that working with Reggie Hammond at Jackson Acura has continued to be your best car-buying experience. Reggie's dedication to personalized service is truly commendable, and we're proud to have him on our team. Your kind words mean a lot to us, and we appreciate your continued trust. If you have any more questions or need assistance in the future, Reggie and the entire team are here for you. Safe travels in your Acura! Best Regards, Jackson Acura Team

Jackson Acura responded

Dear Ms. Whitt, Thank you for sharing your feedback, and we sincerely apologize for the challenges you encountered. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed car buying decision. Our team takes every customer experience seriously. I’ve made attempts to connect with you and address your concerns. We regret that there was a miscommunication about APR rates/payment terms, and you were unhappy after pricing was discussed. To ensure your satisfaction, I would still like to discuss this further and work towards a resolution. Please contact me at your earliest convenience, and we’ll do our utmost to make things right and change your opinion of our dealership. Again, thank you for taking the time to write this review. I look forward to hearing from you. Respectfully,
 Joey Andrews Finance Manager 770-650-4000

Jackson Acura responded

Thank you for taking the time to share your feedback -- We're thrilled to hear about your great experience with Reggie! Our goal is to make the car-buying process as easy and stress-free as possible. Your satisfaction is our priority, and we're grateful for your trust in choosing our dealership. If you have any future car needs, we're here to assist. Happy driving in your new TLX! (And thank you to Gerald Foster! Our customers are truly the best.)

Jackson Acura responded

Thank you for taking the time to share your feedback and for your referral! We try our best to make the car buying experience as easy and stress-free as possible. We appreciate your business and hope you'll keep in touch for your future car needs!

Jackson Acura responded

We appreciate your feedback and business! Our goal is to make the car buying experience as easy and stress-free as possible, so it's great to hear Reggie was able to meet your needs! We hope you enjoy your new vehicle-- please don't hesitate to reach out if you need anything else.

Jackson Acura responded

Thank you for taking the time to leave your review! It's great to hear Reggie and the rest of the team provided such a positive experience. Feedback from you is one way we know we are achieving our goals. Please let us know when we can assist you again!

Jackson Acura responded

Thank you for this excellent review! It's wonderful to hear Joey and Reggie have been consistent in providing the utmost quality service. We feel very grateful that you continue to choose our dealership, and we look forward to helping you in the future-- Enjoy your new Acura RDX!

Jackson Acura responded

Thank you so much for this excellent review! We feel so grateful that you continually choose to come to our dealership. It's wonderful to hear Reggie and our team have been helpful during your visits. We try our best to make the car buying experience as easy and stress-free as possible. Looking forward to assisting you with your future sales and service needs!

Jackson Acura responded

Thank you for taking the time to share your feedback with us! We're happy to hear that Reggie and Joey were able to take care of you. We try our best to make the car buying experience as easy and stress-free as possible. Thank you for choosing Jackson Acura -- we hope to assist you with your future sales and service needs.