Reggie Hammond | Page 14

Jackson Acura responded

Thank you for taking the time to share your experience with us. We are delighted to hear that Reggie went above and beyond to ensure your complete satisfaction with your purchase! It's fantastic to know that his honesty and approach stood out, making your car-buying experience a positive one. We truly appreciate your recommendation and the trust you've placed in Reggie and the Jackson Acura team. If there's anything more we can assist you with or if you have any future automotive needs, please don't hesitate to reach out. We look forward to serving you again - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

We sincerely appreciate you taking the time to share your recent experience with us. It's fantastic to hear that Mr. Hammond assisted you well with your new Integra, and that the overall process left you with a positive impression. At Jackson Acura, delivering exceptional service is at the core of what we do. Your feedback is truly valuable to us, and we are grateful for the opportunity to have been a part of your car-buying journey! If there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great experience at Jackson Acura, and we appreciate your kind words about our team. It's our goal to provide exceptional service, and we're delighted that you feel well taken care whenever you visit! If there's anything more we can do for you, please don't hesitate to reach out. We truly value your patronage, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your positive experience! Ensuring our customers feel well-taken care of is a top priority for us, so we're pleased to hear that you received great service even on a busy day. If there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your business and look forward to providing you with excellent service in the future. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that our dealership worked hard to find the vehicle with the features you were looking to buy. Customer satisfaction is our priority, and we're thrilled that we could meet your expectations in your vehicle search. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Congratulations on your new 2024 MDX SH-AWD! We're thrilled to hear about your positive experience with us. It's fantastic that Reggie made your car-buying process not only smooth but also pleasant. We appreciate your kind words about his responsiveness and efficiency. Thank you for recommending Jackson Acura and specifically Reggie to others. We strive to provide exceptional service to all our customers, and it's rewarding to hear about your satisfaction. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We wish you many enjoyable miles in your new MDX! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for being loyal Acura customers! We're delighted to hear that your purchase with Reggie and Joey was an excellent experience. We're thrilled that you "love! love! love!" your new MDX! And we're pleased the transaction and delivery reflected our goal to make the buying process as easy and stress-free as possible. It's wonderful to have customers like you, and we look forward to serving you for many more years to come. Thank you for choosing Jackson Acura! Best Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your outstanding review! We're delighted to hear that you received first-class service from Nick and the service department. Your loyalty and trust in our whole team, especially your dedicated sales representative Reggie, mean the world to us. We're thrilled to have you as a valued customer of 7 years and are grateful for your love of Acura products and service. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to continuing to serve you at Jackson Acura! Best Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your wonderful experience! We're thrilled to hear that working with Reggie Hammond at Jackson Acura has continued to be your best car-buying experience. Reggie's dedication to personalized service is truly commendable, and we're proud to have him on our team. Your kind words mean a lot to us, and we appreciate your continued trust. If you have any more questions or need assistance in the future, Reggie and the entire team are here for you. Safe travels in your Acura! Best Regards, Jackson Acura Team

Jackson Acura responded

Dear Ms. Whitt, Thank you for sharing your feedback, and we sincerely apologize for the challenges you encountered. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed car buying decision. Our team takes every customer experience seriously. I’ve made attempts to connect with you and address your concerns. We regret that there was a miscommunication about APR rates/payment terms, and you were unhappy after pricing was discussed. To ensure your satisfaction, I would still like to discuss this further and work towards a resolution. Please contact me at your earliest convenience, and we’ll do our utmost to make things right and change your opinion of our dealership. Again, thank you for taking the time to write this review. I look forward to hearing from you. Respectfully,
 Joey Andrews Finance Manager 770-650-4000