The people actually known their job because they’re
professional and I work with anytime or any day of the week, the best of them all is that they care so much that they are ready to do anything just t
professional and I work with anytime or any day of the week, the best of them all is that they care so much that they are ready to do anything just to make you happy and feel warm in their presence
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by boniface forgor
Verified Customer
Verified Customer
Jan 11, 2024 -
Jackson Acura responded
Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great experience at Jackson Acura, and we appreciate your kind words about our team.
It's our goal to provide exceptional service, and we're delighted that you feel well taken care whenever you visit! If there's anything more we can do for you, please don't hesitate to reach out.
We truly value your patronage, and we look forward to serving you again in the future!
Warm Regards,
Jackson Acura Team
Great service.
They were very busy that day but took very good care of me.
They were very busy that day but took very good care of me.
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by CWDAVIS13
Verified Customer
Verified Customer
Service Price Transparency
Jan 02, 2024 -
Jackson Acura responded
Thank you for taking the time to share your positive experience! Ensuring our customers feel well-taken care of is a top priority for us, so we're pleased to hear that you received great service even on a busy day.
If there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your business and look forward to providing you with excellent service in the future. Thank you for choosing Jackson Acura!
Warm Regards,
Jackson Acura Team
The dealership worked hard to find the vehicle with the
features I was looking to buy.
features I was looking to buy.
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by mwl921
Jan 02, 2024 -
Jackson Acura responded
Thank you for sharing your positive experience with us! We're delighted to hear that our dealership worked hard to find the vehicle with the features you were looking to buy. Customer satisfaction is our priority, and we're thrilled that we could meet your expectations in your vehicle search.
If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future. Thank you for choosing Jackson Acura!
Warm Regards,
Jackson Acura Team
Last Friday, I purchased a 2024 MDX SH-AWD at Jackson
Acura (Alpharetta). My salesman, Reggie Hammond, was not only responsive but pleasant to work with. Reggie provided a fair value for my trade and was
Acura (Alpharetta). My salesman, Reggie Hammond, was not only responsive but pleasant to work with. Reggie provided a fair value for my trade and was able to quickly work with an out of state dealer on the new vehicle transfer. Oh and for icing on the top - I was able to complete the entire transaction while on my lunch break!
If you are in search of an Acura, please don't hesitate to stop by Jackson Acura and ask for Reggie!
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by britt8250
Jan 02, 2024 -
Jackson Acura responded
Congratulations on your new 2024 MDX SH-AWD! We're thrilled to hear about your positive experience with us. It's fantastic that Reggie made your car-buying process not only smooth but also pleasant. We appreciate your kind words about his responsiveness and efficiency.
Thank you for recommending Jackson Acura and specifically Reggie to others. We strive to provide exceptional service to all our customers, and it's rewarding to hear about your satisfaction. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We wish you many enjoyable miles in your new MDX!
Warm Regards,
Jackson Acura Team
This is our third purchase with Acura and we’ve been
coming to Jackson Acura for service for years. This was an excellent experience with Reggie and Joey. We love! love! love our new MDX. The transactio
coming to Jackson Acura for service for years. This was an excellent experience with Reggie and Joey. We love! love! love our new MDX. The transaction and delivery was fast and painless! We will definitely be customers for years to come!
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by mls.stevenss
Verified Customer
Verified Customer
Dec 15, 2023 -
Jackson Acura responded
Thank you for being loyal Acura customers! We're delighted to hear that your purchase with Reggie and Joey was an excellent experience. We're thrilled that you "love! love! love!" your new MDX! And we're pleased the transaction and delivery reflected our goal to make the buying process as easy and stress-free as possible. It's wonderful to have customers like you, and we look forward to serving you for many more years to come. Thank you for choosing Jackson Acura!
Best Regards,
Jackson Acura Team
I received first class service from my service
consultant, Nick Covino, and the rest of his team. Of course I need to give props to Reggie Hammond who sold my wife and me 7 cars since the dealersh
consultant, Nick Covino, and the rest of his team. Of course I need to give props to Reggie Hammond who sold my wife and me 7 cars since the dealership opened. I love the Acura products and service. I would never go to another dealership.
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by srjacob7
Service Price Transparency
Dec 05, 2023 -
Jackson Acura responded
Thank you for your outstanding review! We're delighted to hear that you received first-class service from Nick and the service department. Your loyalty and trust in our whole team, especially your dedicated sales representative Reggie, mean the world to us. We're thrilled to have you as a valued customer of 7 years and are grateful for your love of Acura products and service. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to continuing to serve you at Jackson Acura!
Best Regards,
Jackson Acura Team
I’ve never had a car man per se, but working with Reggie
Hammond at Jackson Acura for the past 3 yrs has been my best car buying experience EVER! Reggie is personally responsive to all communications and n
Hammond at Jackson Acura for the past 3 yrs has been my best car buying experience EVER! Reggie is personally responsive to all communications and never leaves me feeling like he’s too busy to care or answer questions. He exemplifies great customer care. Thank you Reggie and Jackson Acura for all you do!!
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by MYOHOSISTREN
Dec 05, 2023 -
Jackson Acura responded
Thank you for sharing your wonderful experience! We're thrilled to hear that working with Reggie Hammond at Jackson Acura has continued to be your best car-buying experience. Reggie's dedication to personalized service is truly commendable, and we're proud to have him on our team. Your kind words mean a lot to us, and we appreciate your continued trust. If you have any more questions or need assistance in the future, Reggie and the entire team are here for you. Safe travels in your Acura!
Best Regards,
Jackson Acura Team
Joey did not tell me my credit was locked so I could
unlock it. After I purchased the vehicle, I started getting letters from financial institutions that my loan has been denied because they couldn’t ac
unlock it. After I purchased the vehicle, I started getting letters from financial institutions that my loan has been denied because they couldn’t access my credit.
He was able to get a loan for me through Truist, which makes no sense, when other lenders, including my financial institution of over 25 years, were not able to access my credit.
In addition to that he lied about my interest rate. He told me it was 7.99% because of my “sterling credit score”, what h was 831.
When the statement from the lender came, the interest rate was 8.65%.
Why the discrepancy? He lied, that’s why. He just wanted to be the deal done.
He had no interest in taking the time to get the best rate for me.
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by Ashley Whitt
Verified Customer
Verified Customer
Nov 14, 2023 -
Jackson Acura responded
Dear Ms. Whitt,
Thank you for sharing your feedback, and we sincerely apologize for the challenges you encountered. I can assure you that our team goes to great lengths so that customers like you have any and all relevant information they need to make the best, most informed car buying decision. Our team takes every customer experience seriously.
I’ve made attempts to connect with you and address your concerns. We regret that there was a miscommunication about APR rates/payment terms, and you were unhappy after pricing was discussed. To ensure your satisfaction, I would still like to discuss this further and work towards a resolution. Please contact me at your earliest convenience, and we’ll do our utmost to make things right and change your opinion of our dealership.
Again, thank you for taking the time to write this review. I look forward to hearing from you.
Respectfully,
Joey Andrews
Finance Manager
770-650-4000
Reggie Hammond was referred to me by family friend,
Gerald Foster. Gerald knows that I do not like the car buying process at all! However, Gerald suggested I visit Jackson Acura and ask for Reggie.
Gerald Foster. Gerald knows that I do not like the car buying process at all! However, Gerald suggested I visit Jackson Acura and ask for Reggie. Everything Gerald told me about Reggie was true- Reggie is patient, knowledgeable, trustworthy, and above all "not pushy" at all. Reggie made a process that I normally loathe, very pleasurable. I love my TLX and I am very happy with my purchase
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by N_WYCHE
Verified Customer
Verified Customer
Nov 16, 2023 -
Jackson Acura responded
Thank you for taking the time to share your feedback -- We're thrilled to hear about your great experience with Reggie! Our goal is to make the car-buying process as easy and stress-free as possible. Your satisfaction is our priority, and we're grateful for your trust in choosing our dealership. If you have any future car needs, we're here to assist. Happy driving in your new TLX!
(And thank you to Gerald Foster! Our customers are truly the best.)
Jackson Acura is a very professional dealer to work with
- I would highly recommend buying a car from them!
- I would highly recommend buying a car from them!
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by tasanasantaa
Verified Customer
Verified Customer
Nov 01, 2023 -
Jackson Acura responded
Thank you for taking the time to share your feedback and for your referral! We try our best to make the car buying experience as easy and stress-free as possible. We appreciate your business and hope you'll keep in touch for your future car needs!