Reggie Hammond | Page 43

Excellent customer service Service was great! Had the oil changed and had to have a tire replaced. It is always a good experience at Jackson Acura! Everyone is so friendly! Service was great! Had the oil changed and had to have a tire replaced. It is always a good experience at Jackson Acura! Everyone is so friendly! More

by lucyj02 Verified Customer Verified Customer

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The BEST experience! I had the privilege of working with Reggie. He was so kind and understanding of my goals to get into a new car. He made the transaction so seamless an I had the privilege of working with Reggie. He was so kind and understanding of my goals to get into a new car. He made the transaction so seamless and easy. He was very professional and extremely knowledgeable of the car as well as how the transaction should go. I wish there were more Reggies in the world to work with when you’re making I huge decision in your life such as getting a new car. He is a rockstar. Kelly was great as well. She was very professional and patient while explaining our warranty options as well as the pricing. Just a fantastic team, very professional, knowledgeable and patient. My entire transaction was done and basically 24 hours. It was so easy. I am very grateful for the team at Jackson Acura. You have my business for life. More

by alison.eva820 Verified Customer Verified Customer

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Convenient courteous dependable I can always depend on Brittney at Hackson Acura for excellent customer service and convenient arrangement for my service. I feel like an appreciated I can always depend on Brittney at Hackson Acura for excellent customer service and convenient arrangement for my service. I feel like an appreciated client More

by Ava Verified Customer Verified Customer

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Great service Reggie was very informative and great to work with. Did exactly what he said he would do. Very professional and knowledgeable about Acura and the comp Reggie was very informative and great to work with. Did exactly what he said he would do. Very professional and knowledgeable about Acura and the competition. More

by GULFMARINE Verified Customer Verified Customer

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Great experience with Reggie, terrible experience.with Kelly Met with and started experience with Dimitry Gumanov but was looking for new car and then worked with Reggie, realized that I bought my TSX from Reggi Met with and started experience with Dimitry Gumanov but was looking for new car and then worked with Reggie, realized that I bought my TSX from Reggie in 2011. Dimitry Betaboki assisted with syncing my phone book. As for Kelly, it was a terrible experience and would not purchase another car at Jackson if I had to work with Kelly (this is my third Acura from Jackson). Kelly could barely complete documents, blamed on new software; example, misspelled name, inaccurate ad valorem document she wanted me to sign anyway stating it was Jackson's problem if amount incorrect. I insisted she correct and reprint. She insisted I sign off on "delivery" document when I had not turned over chech (paid in full). Had to return to bank for another cashiers check since she initially said to sign check. My transportation left so Mike in sales loaned me a car. When I returned with new check Kelly kept me waiting 10 minutes while she was on a personal call, then said "are you waiting for me?." I had been standing outside her door with the check in my hand. More

by NewAcura Verified Customer Verified Customer

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Purchase new RDX Came in to trade in my 2016 Honda CRV for a new RDX. The entire experience was excellant, with the exception on the amount of time and paperwork invo Came in to trade in my 2016 Honda CRV for a new RDX. The entire experience was excellant, with the exception on the amount of time and paperwork involved in this process. But throughout the whole time my wife and I were made to feel very important and valued. More

by HENRYW3 Verified Customer Verified Customer

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I had a great time at Service The reason of my service was only related to Service. No doubts they did a wonderful job and I was treated fairly. I really like the serve and Brittan The reason of my service was only related to Service. No doubts they did a wonderful job and I was treated fairly. I really like the serve and Brittany was extremely nice with me during my visit. Kudus to her. I wish I could say the same about your sales team the same. I did not come to buy a new car so I should not hold them completely responsible for this, But I did enquire about my upgrade exact same car but latest model. But as I said I was not going to buy but only limiting my enquires to information only they did not give much value to my question and simply gave me a number that was way above my budget. Also, the dealership was not busy on sales side as there were no other customers at that time inside, but they should know there are other Acura Dealerships and other vehicle options. I did mentioned to the sales guy that I do not waste other’s time I only get interested if I myself is interested as I do not waste others time and more than I do not waste my own time if I myself is not interested, but I think the sales person was not interested , well at the end of the day it is NOT MY LOSS. More

by sudeepkundu Verified Customer Verified Customer

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Great experience - car buying made easy. Very easy buying experience. Everyone I dealt with was professional, friendly and knowledgeable. There was no pushing on deals and the offer they ga Very easy buying experience. Everyone I dealt with was professional, friendly and knowledgeable. There was no pushing on deals and the offer they gave me was very fair. Thanks for making the experience so easy. More

by MJL Verified Customer Verified Customer

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very smooth and easy to do business with The entire process was very smooth and made car buying easy. The person who did the training on the vehicle options ( cannot remember his name) was e The entire process was very smooth and made car buying easy. The person who did the training on the vehicle options ( cannot remember his name) was excellent. Reggie was also on the ball and very responsive More

by J.HOMESLEY Verified Customer Verified Customer

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"Sight Unseen Purchase" Jackson Acura is receiving five stars from me because someone on their management team knows how to hire the right people to represent their company. Jackson Acura is receiving five stars from me because someone on their management team knows how to hire the right people to represent their company. I recently purchased a used vehicle from them sight unseen. I was a bit apprehensive as you can imagine but I will tell you that from the first conversation with Michael Wiest (my salesman) I could tell that he had done this many times before and he was able to answer all of the questions I had regarding the vehicle and why it would be of benefit for me to fly from Cleveland, Oh. to Roswell Ga. for this car that he had on his lot. Furthermore, once I got to Ga. he sent someone to pick me up and get me to the dealership and once there not only Michael but everyone else I met were extremely accommodating. Paul Boards (Finance Director), Reggie Hammond (Senior Sales Rep) and Daniella Medina (Finance) all were extremely helpful and professional and made me feel confident that I made the right choice. If you are looking to purchase a vehicle I highly recommend you contact the professionals at Jackson Acura! More

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