Reinaldo Berroa | Page 2

Highly recommend Lexus North Miami if you are looking for new or used car, they are fast and efficient! new or used car, they are fast and efficient! More

by TTAOUTOS Verified Customer Verified Customer

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I visited this Lexus dealership with my father to renew my current IS 350 sport leases. I was initially contacted by Jaquer Soto, who offered me the same monthly payment for a new Lexus 350. When we arrive my current IS 350 sport leases. I was initially contacted by Jaquer Soto, who offered me the same monthly payment for a new Lexus 350. When we arrived, we were assisted by Sebastian Gonzalez, who was very professional and kind. I sincerely appreciate his excellent service. However, our experience with the General Manager, Mr., Reinaldo Berroa, was extremely disappoint. After receiving a clear verbal and text message offer by Jaquer Soto, the number changed completely once we arrived. The first offer presented was $676 per month, which I explained was too high for my budget. The salesperson Mr. Gonzalez, who was very polite, went to speak with Mr. Berroa, who then asked for a $535. I explained that, according to the initial proposal made by Jaquer Soto, that was not what he had offered over the phone, and that I could afford $500 and $520 per month. Mr. Gonzalez went back to the sales manager, who told him that if we did not come back with a higher offer, he himself would come out and tell us there would be no deal. A few minutes later, Mr. Berroa came out personally and told us directly that he would not do business with us, but in a very arrogant and humiliating manner, it was not what he said, but how he said it, with a tone and attitude that were completely unprofessional. After leaving, we waited outside for a while and I asked the salesperson to please send me a copy of the offer so we could review it carefully, He sent me the payment numbers, not the document. The following day, I asked again for the written offer because my father and I wanted to review the terms and mileage. I was told that only the sales manager could provide that document since he had made the offer himself. When I asked If it could be sent by email, I was told it would be better to request it in person. When we returned to the dealership, Mr. Reinaldo Berroa, with an extremely arrogant and dismissive attitude, told us that the deal was only valid for the previous day and that there was no longer any offer. I insisted that I had the right to request the information so I could reevaluate the numbers, but he repeatedly said it was impossible, that "yesterday's price no longer existed". I told him that the salesperson had specifically told me I could call back if I changed my mind. He ignored this and continued repeating the same thing several times to both my father and me, even going so far as to say that even if we agreed to pay a higher payment of $550, he would not lease the car to us. It was frustrating, humiliating and discriminatory to be treated that way specially coming from a manager of such an institution, which truly leaves a lot to think about. This behavior showed a complete lack of respect and professionalism, especially towards my 76-year-old father and me, both long time Lexus costumers. We left feeling humiliated and discriminated against. I sincerely hope that Lexus review this situation and ensures that all costumers are treated with respect, integrity and transparency. More

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The Sales Manager, Mr. Reynaldo Berroa, showed an extremely arrogant and dismissive attitude during my visit. His tone and behavior toward me and my father were disrespectf Reynaldo Berroa, showed an extremely arrogant and dismissive attitude during my visit. His tone and behavior toward me and my father were disrespectful and unprofessional. No customer should ever be treated this way — especially by someone representing the Lexus brand. His lack of courtesy and professionalism made the entire experience unpleasant and far below what is expected from a Lexus dealership More

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This place is fabulous Reynald always goes above and beyond for me As long as he works there I will continue to buy lexus beyond for me As long as he works there I will continue to buy lexus More

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He was super professional and helped me with whatever I needed. Excellent Thank you. FG✨ needed. Excellent Thank you. FG✨ More

by fegomes2 Verified Customer Verified Customer

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The dealership was very accommodating to me and my needs. They went out there way to please me. This is my 4 Lexus, which I truly enjoyed. I know that this is not my last. Thank you, everyone who works at They went out there way to please me. This is my 4 Lexus, which I truly enjoyed. I know that this is not my last. Thank you, everyone who works at this dealership. May God bless you. Barbara Gardner More

by snowgardner56 Verified Customer Verified Customer

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Thank you for providing excellent service. I would like to say thank you to Tyrie I would like to say thank you to Tyrie More

by avanti.angela Verified Customer Verified Customer

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I Definitely recommend Lexus of North Miami. They have great prices and great deals but the best part is their excellent customer service! Special Thanks to Isaac, Todd, Reinaldo and the entire They have great prices and great deals but the best part is their excellent customer service! Special Thanks to Isaac, Todd, Reinaldo and the entire dealership team for making it such a great car buying experience, absolute 5 star service! More

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Come help me out find all the cars with all the selection I was very friendly all the way through. He helped me step by step and made the whole process very clear. He went through everything and took his tim I was very friendly all the way through. He helped me step by step and made the whole process very clear. He went through everything and took his time plus gave me the price I was looking for well being transparent for both sides More

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Always a pleasure. The hospitality and genuine keep me coming back to this location. I could go to a dealership closer to my home, but it wouldn't be the same. The hospitality and genuine keep me coming back to this location. I could go to a dealership closer to my home, but it wouldn't be the same. More

by Mr. Stubbs Verified Customer Verified Customer

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