Rhoda Allen | Page 5

Rhoda is my service sales woman. She's fast efficient and always roles the red carpet out for me. My oil change was fast to fit my schedule thank you very much. and always roles the red carpet out for me. My oil change was fast to fit my schedule thank you very much. More

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Everyone at Universal Hyundai is really great to work with! Errol Gillette was my car salesman, and he is so nice and so professional, and answered every question I had thoroughly. The finance department with! Errol Gillette was my car salesman, and he is so nice and so professional, and answered every question I had thoroughly. The finance department took their time and made sure I understood everything. More

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Slow as molasses My 2005 Sante Fe was having some problems. The Ac refriderant and power steering fluid was leaking. I made an appointment for the following Tuesday at My 2005 Sante Fe was having some problems. The Ac refriderant and power steering fluid was leaking. I made an appointment for the following Tuesday at 7AM. I had missed a call Saturday to confirm my Tuesday appointment and called Sunday to confirm. Tuesday I arrived about 5 min early and was approached by someone holding a tablet. He asked If I had an appointment and I told him yes and gave my name. He said the service consultants would be out in about ten minutes and that they were in a meeting. (A meeting that causes you to be late for your customers that had appointments?) Ok so another customer showed up while I was waiting and said he didn't have an appointment but wanted to see the same consultant I was waiting for. When my consultant "Rhonda" came out, she went right to the guy that had no appointment because she knew him. They walked off and talked and laughed. I heard them discuss his car and what he wanted done. Then after several more minutes, she came over to me and asked how I was. I told her fine and gave the details of my vehicle. She said she would call once they looked it over. After almost 4 hours, I had to call and leave a message. Then waited another half hour before she called back. Then she told me they had just finished looking at it. "Looking?" I told her I would just come and pick it up and I was very unhappy. When I arrived to pick up my vehicle, Rhoda was not there. I was told she had stepped out and I would have to wait. I then asked to speak with a supervisor because I was in a hurry. The consultant told me that the supervisor was in a meeting and could not come out. I said how can there be no one available to speak with customers and solve issues. He responded with well if they knew what time you were coming they could be here. "Really? shouldn't there be management available at all times while open for business?" So someone called Rohda and said she would be here in a couple minutes. When she arrived, she addressed me by the wrong name. I told her that wasn't my name. Then she corrected herself. I told her I was in a hurry and just wanted to pay for the synthetic oil change they had done. She tried to charge me for a diagnostic fee that no one had mentioned at all. I told her I would pay for the oil change only. She was not happy but began to change the paper work to reflect this. Twice she mumbled that the diagnostic fee would be coming out of her paycheck. More

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Fabio is the Best Fabio me atendió excelente, llegue a realizar un cambio de aceite y filtro y salí con mi guagua nueva del año hoy víspera de navidad. Gracias Fabio me atendió excelente, llegue a realizar un cambio de aceite y filtro y salí con mi guagua nueva del año hoy víspera de navidad. Gracias More

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Fabio is The greatest Fabio is a excelent salesman! Fabio had a lot of patience and was really helpul and im really happy with ny new car Thank you Fabio is a excelent salesman! Fabio had a lot of patience and was really helpul and im really happy with ny new car Thank you More

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Fabio was excwllent Fabio was excellent. Great customer service and knowledge of car. Got us a great deal would recommend 100%! Has much information about vehicle and how Fabio was excellent. Great customer service and knowledge of car. Got us a great deal would recommend 100%! Has much information about vehicle and how they work. Super nice! More

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Fabio is so FRIENDLY Fabio was knowledgeable and the most friendliest car salesman I’ve ever met. I will do business again. If every experience was like this one I wouldn’ Fabio was knowledgeable and the most friendliest car salesman I’ve ever met. I will do business again. If every experience was like this one I wouldn’t ever mind buying a vehicle. He stayed late to ensure that I was satisfied and all my requests were taken care of. You talk about going above and beyond. Also Jacob made this sale possible so that I can off in my new Kona!!! Everyone should come her to purchase a vehicle! More

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Fabio vendedor de confianza llegamos a cambiar el aceite a nuestro carro y Fabio nos atendio amablemente, pasientemente y en nuestro idioma, una persona con un amplio conocimient llegamos a cambiar el aceite a nuestro carro y Fabio nos atendio amablemente, pasientemente y en nuestro idioma, una persona con un amplio conocimiento y resolvio todas nuestras inquietudes y nos ayudo a cambiar nuestro carro 2017 con 40mil millas por un modelo 2018 cero kilometros y con un pago casi igual al que veniamos haciendo. una gran esperiencia de amabilidad y profesionalismo. More

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Fabio is a great car dealer Fabio, he met us as we drove our car into the service department asking us about a new car. My husband and I were just thinking about looking at a ne Fabio, he met us as we drove our car into the service department asking us about a new car. My husband and I were just thinking about looking at a new lease vehicle while ours was in service. Fabio sat down with and asked us what type we we're looking for. We thought we wanted a Kona or Elantra. Fabio pointed out that we would soon tire of the smaller car since we had a sonata. We did want a suv type, so we focued on the Tucson...we drove a loaded one it was great. Couldn't close the deal, but Universal and Fabio got us a Tucson, not fully loaded and for our price! We are again satisfied with Universal and Fabio! More

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Work not done to expectations. I took my 2017 Sante Fe sport in for a scheduled appointment on March 6, 2018. We had purchased service agreement when we purchased the vehicle. When I took my 2017 Sante Fe sport in for a scheduled appointment on March 6, 2018. We had purchased service agreement when we purchased the vehicle. When I arrived I gave them my name and told the service writer that my husband had passed so I would be the one taking care of things. I waited in customer area about 2 hours and I heard young woman service tech come and say gary and saw another man get up. She finally came back about half hour later looking agitated and called for gary again but this time included the last name. I signed for my vehicle, she handed my keys over and said your car is parked around corner. I went to get car but it wasn't there, another gentleman was also looking for his vehicle so we had another service tech help us. Come to find out our cars were in the locker fence area so the service tech brought them out for us. After I got home I realized my car had not been washed or vacuumed, I couldn't tell if tires were rotated. I called March 8th and left a message for service manager to please call.....he never did. More

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