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Richard Burns
Richard Burns at Nissan of Torrance

Richard Burns

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.7
508 Reviews

Dealership Experience

4 yrs, 5 mos

Languages Spoken

English English

4.7

508 Reviews

Write a Review

508 Reviews of Richard Burns

June 27, 2025

Dealership Rating
Employee Rating

richard burns is very courteous and professional. he makes it easy for us to understand the advantage of the warranty needed for my car. he very friendly and accommodating. More

by EMILYT.HSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 28, 2025

Nissan of Torrance responded

Hi Emily, thank you so much for your positive comments about Nissan of Torrance! Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 24, 2025

Dealership Rating
Employee Rating

Rick is great! He's so professional and kind. Thank you for all your help! More

by Laurie D.
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2025

Nissan of Torrance responded

Hello Laurie, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 23, 2025

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Employee Rating

Richard came out and promptly signed me in before my appointment. He always lets me know what the vehicle needs and doesn’t try to get me to get any unnecessary services. More

by Poohrobinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2025

Nissan of Torrance responded

Hello, we are very happy we could provide you with a positive experience! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 22, 2025

Dealership Rating
Employee Rating

Okay Okay Greeting of customer okay. Video sent is good. Communication is very good. Would recommend More

by clmurphy17
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

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Jun 25, 2025

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive service experience at Nissan of Torrance. We're looking forward to your next visit with us!' Kind Regards, Elizabeth Reyes Customer Relations Manager

June 21, 2025

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Employee Rating

Like bringing my car to this particular dealership because staff here is always honest and takes great care of my Sentra. More

by GABRIELVASQUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 25, 2025

Nissan of Torrance responded

Hello Gabriel, we're so glad that we were able to go above and beyond your expectations! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 21, 2025

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Employee Rating

Every thing went great. Left with a smile well come back again soon thank you More

by GLENROZELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo, David Campos, Jimmy Vasquez, Capri Blas, Marcell Saavedra

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Jun 25, 2025

Nissan of Torrance responded

Hi Glen, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 19, 2025

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Employee Rating

My Tues 2p first oil change and one tire replacement took 4.5 hours and the free wash would have extended the time, which is beyond ridiculous. Capri was nice enough but it would have been nice to receive at More

by AURIMORR1S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Figueredo, David Campos, Jimmy Vasquez, Capri Blas, Marcell Saavedra

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Jun 22, 2025

Nissan of Torrance responded

Hello Auri, we sincerely apologize for the extended wait time during your recent visit. The delay was caused due to our tire machine being in use at the time, and we understand that you should've been advised that the wait time would be longer. We also want to apologize for the oversight in not properly adjusting the tire pressure on your new tire and the hood not being fully latched. We recognize how serious these issues are and appreciate you bringing them to our attention. Safety is our top priority, and we regret that we fell short. This was discussed with our Service Manager, and he did advise that it had already been addressed and handled internally to ensure this does not happen again. We are actively working on training and oversight to prevent similar situations in the future. We truly value your feedback and your business. Please feel free to reach out to us directly if there is anything further we can do to make things right. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 19, 2025

Dealership Rating
Employee Rating

Good service! Ok ok ok ok ok ok ok ok ok ok ok ok ok More

by MIGUELMRTNZ7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Capri Blas

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Jun 22, 2025

Nissan of Torrance responded

Hi Miguel, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 17, 2025

Dealership Rating
Employee Rating

Quick, convenient service. Good communication about what to expect and service progress. I liked the service video. It is helpful to see what is being checked and worked on. More

by catroa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 20, 2025

Nissan of Torrance responded

Hello Catroa, we're glad you had such a wonderful experience with us! The videos are extremely helpful, and we are glad you enjoyed it. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 17, 2025

Dealership Rating
Employee Rating

had a 8:15 appointment for oil change I was out in 1hr good service. More

by EDGARALEXANDER12044
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 20, 2025

Nissan of Torrance responded

Hello Edgar, thank you for your excellent feedback. We are glad we had you in and out in a timely manner. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

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