Richard Burns
Richard Burns at Nissan of Torrance

Richard Burns

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.8
539 Reviews

Dealership Experience

4 yrs, 7 mos

Languages Spoken

English English

4.8

539 Reviews

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539 Reviews of Richard Burns

August 18, 2025

Dealership Rating
Employee Rating

Got me in and out of the service department very quickly. I was able to use the online coupon. Can they even schedule my next appointment for me? More

by ITSJONATHANONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 18, 2025

Dealership Rating
Employee Rating

Helpful Richard help me out with info on extended warranty Good info for me to know More

by Bjdavis316
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

August 17, 2025

Dealership Rating
Employee Rating

Friendly service that was on time and did what was requested. Kept me informed on progress and gave me options and recommendations on what my truck needed More

by DTKELLY4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 16, 2025

Dealership Rating
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They were very helpful in letting me know what needs to be done on my car. More

by SIERRA7.1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Nissan of Torrance responded

Hello Sierra, thank you; we appreciate your feedback! If you're ever in need of more help, please let us know! Have a great day! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 16, 2025

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Employee Rating

Incredible. Best hospitality ever. Immediately solved the problem. Clear communication. Capri was amazing. Priceless service….showed up Without an appointment, More

by HAYMEN.LEGEND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Nissan of Torrance responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 14, 2025

Dealership Rating
Employee Rating

He was very pleasant to talk to. And very professional. Don't lose this one. More

by wwrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo, David Campos, Jimmy Vasquez, Capri Blas, Marcell Saavedra , The guy that drove my car up was nice. Didn't catch the name. I loved the video from the guy that looked at the car.

Aug 16, 2025

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Custome Relations Manager

August 13, 2025

Dealership Rating
Employee Rating

Nice and pleasant, just hard to get someone to answer the phone when you call. More

by JWAS1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2025

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could meet your expectations! We will make the phone calls a topic of discussion at our next meeting. Thank you for bringing it to our attention as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 13, 2025

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Employee Rating

Nissan of Torrance, Great service Marcel and the service team were very helpful thank you More

by KATHYILIRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2025

Nissan of Torrance responded

Hello Kathy, we are so pleased you enjoyed your visit to Nissan of Torrance! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 10, 2025

Dealership Rating
Employee Rating

I'm waiting for a callback from the service manager. I've taken my car to the dealership twice. Waiting for an appointment due to mechanic being unavailable and warranty issue. More

by terethorn
Recommend Dealer
No

Other Employees Tagged: Richard Burns

Aug 13, 2025

Nissan of Torrance responded

Hello Teresa, thank you for taking the time to provide us with your feedback. I did speak with your Advisor regarding your concerns and he did state that he had contacted you and scheduled you back on Thursday to complete your repairs. If you still have concerns please don't hesitate to contact me directly at 310-536-4000 x2249 or email me at ereyes@cam-usa.com. Thank you once again for your feedback, we look forward to turning your visit into a positive one. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 09, 2025

Dealership Rating
Employee Rating

Pleased with service advisor’s updates, and video he sent me to explain the repair. More

by SALEM77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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