Richard Burns
Richard Burns at Nissan of Torrance

Richard Burns

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.8
570 Reviews

Dealership Experience

4 yrs, 10 mos

Languages Spoken

English English

4.8

570 Reviews

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570 Reviews of Richard Burns

October 26, 2025

Dealership Rating
Employee Rating

I have always had a great experience from buying a car to visiting their service department for maintenance and anything else. More

by YESBAR667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo, Capri Blas

Nov 01, 2025

Nissan of Torrance responded

Thank you for your kind words! We pride ourselves on providing top-notch service for all of our customers, whether it's in purchasing a car or keeping it well-maintained. We appreciate your continued support! Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 13, 2025

Dealership Rating
Employee Rating

Conveniently located and helpful staff. Exhibit high levels of patience. Very knowledgeable in their recommendations. More

by Rex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Enriquez, Diego Calderon

October 07, 2025

Dealership Rating
Employee Rating

Friendly fast sarvice good work Perfect work clean nice peoples Best work like it your best More

by KSTO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2025

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 05, 2025

Dealership Rating
Employee Rating

Really like this Nissan dealership as they do a great job in service. Richard is top notch too. Knows his stuff and doesn’t pose items that don’t need attention at the time. Next service gotta do brakes as More

by AKEAHI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 05, 2025

Nissan of Torrance responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Nissan of Torrance to be a positive one. Please don't hesitate to reach out if you need anything else.

October 04, 2025

Dealership Rating
Employee Rating

I've been bringing my vehicle here for over a year now and Richard burns always treats me like family?? More

by Franciscorojas328
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Oct 04, 2025

Nissan of Torrance responded

Thank you for choosing Nissan of Torrance. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 03, 2025

Dealership Rating
Employee Rating

Richard was great with me, honest and straightforward and helped me with everything that I needed More

by Rafaela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

Nissan of Torrance responded

Thanks for sharing about your experience with Nissan of Torrance. We appreciate your business and hope to see you again soon!

October 03, 2025

Dealership Rating
Employee Rating

I am basing this review on previous experiences since my initial business with Nissan of Torrance back in 2022. These many encounters involved so many horrible experiences and interactions. Mainly from thei More

by Melee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 07, 2025

Nissan of Torrance responded

We're sorry to hear about your past experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 01, 2025

Dealership Rating
Employee Rating

The service wait time with an appointment is long. 2.5 hours for an oil change is a bit long More

by SHATONIASTOKES
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Oct 05, 2025

Nissan of Torrance responded

Hello, your satisfaction is our top priority, and we want to assure you that your concerns about the wait time have been addressed. Thank you for your feedback as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

September 29, 2025

Dealership Rating
Employee Rating

He's always professional and honest which i appreciate. Will work with him again for sure More

by Tisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

Nissan of Torrance responded

Hello Tisha, thank you; we appreciate your positive feedback! If you have any further questions, please give us a call. We're always happy to help! Kind Regards, Elizabeth Reyes Customer Relations Manager

September 28, 2025

Dealership Rating
Employee Rating

Everyone is very friendly, love how simple and easy richard made the process from dropping my car off to picking it up! More

by orozcoace00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

Nissan of Torrance responded

Hello, thank you for your kind words and this wonderful review! We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

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