Richard Burns
Richard Burns at Nissan of Torrance

Richard Burns

Service Advisor

Nissan of Torrance

20550 Hawthorne Blvd
Torrance, CA 90503

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4.7
498 Reviews

Dealership Experience

4 yrs, 5 mos

Languages Spoken

English English

4.7

498 Reviews

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498 Reviews of Richard Burns

June 14, 2025

Dealership Rating
Employee Rating

My Nissan pathfinder has been nothing but trouble since the day I bought it. The service department was Indifferent to the problems and one of them lied about the repair work being completed. I will never More

by DAMIAN.CHAMBERLIN.79
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Chris Figueredo, Jimmy Vasquez

June 14, 2025

Dealership Rating
Employee Rating

I would never buy another Nissan, this pathfinder has been a disappointment since I bought it More

by DAMIAN.CHAMBERLIN.79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chris Figueredo, Jimmy Vasquez

June 14, 2025

Dealership Rating
Employee Rating

When the time comes to change your brakes, oil, or service your engine Torrance Nissan actually makes those icky - yucky mandatory chores pleasant. Take it from someone thats been around. More

by morose2032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 12, 2025

Dealership Rating
Employee Rating

I've had all of my vehicle serviced Nissan Torrance. The service has always been excellent. More

by C1207R0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2025

Nissan of Torrance responded

Our team strives to deliver an excellent service experience, and we are glad Nissan of Torrance has provided just that. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 11, 2025

Dealership Rating
Employee Rating

This place offers great service. I’ve been coming here for years and I’m also kept updated on the status of my vehicle through videos showing its condition. They even point out areas More

by ITSJONATHANONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2025

Nissan of Torrance responded

Hello Jonathan, we are very happy we could provide you with such a positive experience! I's experiences like yours that really keep our team motivated! Thank you again for leaving us this response. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 11, 2025

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Employee Rating

I've been coming to Torrance Nissan since 2018 and they have always given great customer service More

by TRAVOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2025

Nissan of Torrance responded

Hello Travond, thank you; we appreciate your wonderful feedback and your loyalty to Nissan of Torrance! Thank you again for leaving us this response, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 07, 2025

Dealership Rating
Employee Rating

Excellent service The dealer/service department made me feel very welcome. Service fees priced reasonable I'll definitely return for future works More

by XXYLEMM
Recommend Dealer
Yes

Other Employees Tagged: Richard Burns

Jun 12, 2025

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 06, 2025

Dealership Rating
Employee Rating

reminds what needs to be done. All receptionists are very courteous and helpful. Good service performed on the car. More

by ZORILLO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2025

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! Feel free to reach out to us if you need anything. Have a wonderful day. Kind Regards, Elizabeth Reyes Customer Relations Manager

June 04, 2025

Dealership Rating
Employee Rating

The turn around is very fast! Rick keeps the communication going. The videos from the service is a great touch! More

by Vmartinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 10, 2025

Nissan of Torrance responded

Hello, thank you for sharing your positive experience at Nissan of Torrance! We are delighted to hear that you enjoyed the videos, a visual is always great. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

June 03, 2025

Dealership Rating
Employee Rating

Greatest, wouldn't go anywhere else. .so good so great I am very very happy More

by DOSTRES_01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Figueredo, Jimmy Vasquez , Don't know the other guys

Jun 07, 2025

Nissan of Torrance responded

Thank you for choosing Nissan of Torrance and for your wonderful review. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

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