Richard Burns

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Elaine, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could fix your light. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Alma, thank you for your sincere feedback regarding your experience. We agree that Richard is wonderful and always great to deal with. In regard to Chris, he is one of our most requested Advisors as well, we are not too sure what happened, but we will address this with him as our customer satisfaction is our top priority. Thank you and have a fantastic day! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Mr. Johnson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Dennis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. Your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Fausto, thank you; we appreciate your positive feedback! We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care to our valued customers. We really appreciate your positive review and look forward to being of assistance in the future. Thank you again for the great review! Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Wandastine, thank you for sharing your positive experience with our team at Nissan of Torrance! We are happy to hear that we were able to accommodate you with a rental while your vehicle was in our shop. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

Nissan of Torrance responded

Hello Mr. Matt Ting, we read and understood your concerns therefore we pulled the walk-around pictures and noticed quite a few scratches on your vehicle; however, the side you are concerned about not only had scratches, but it also has a large dent. I sent you an email with the picture for reference. We are truly disappointed to have received a negative review due to the scratch you noticed upon arriving home, but based on our pictures those scratches were already there. Negative reviews not only affect the reputation of our dealership, but they also affect the employee listed in this case Richard. We ask that you please edit your review and star rating based on the experience Richard Burns provided as the damage to your vehicle was already there. We thank you in advance for your help and support in making this right. If you should have further questions or concerns, please respond to the email I sent you or call us at 310-536-4000. Thank you. Kind Regards, Elizabeth Reyes Customer Relations Manager