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Richard Klaben
Richard Klaben | Page 13
President
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
159 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 4 mos
Industry Experience
52 yrs, 5 mos
159 Reviews
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159 Reviews of Richard Klaben
March 25, 2019
Chris Volk Made The Difference.. The purchase of a vechile can be stressful and intimidating at most dealerships, BUT at Klaben Chris Volk removed ALL barriers with his Candour and In The purchase of a vechile can be stressful and intimidating at most dealerships, BUT at Klaben Chris Volk removed ALL barriers with his Candour and Incredible Personality! He simply understood NEEDING to have Flexibility of Hours (given my spouse's shift work scheduling), while offering an Ever Critcal Candid/Trustworthy Approach EVEN to the point of "Standing By An Offer" where mathmatical error was made (in our favor) IRRESPECTIVE OF THE DEALERSHIPS Financial Loss! Such reflects Integrity and Dedication, beyond measure...... We Remain Most Greatful to Chis and his Team at Klaben! Tricia Honn More
by Tricia
Other Employees Tagged: CHRIS VOLK
March 11, 2019
AMAZING!!! What an amazing team Klaben has! From start to finish they worked to get me into the vehicle I desired. My family has dealt with Klaben and especially What an amazing team Klaben has! From start to finish they worked to get me into the vehicle I desired. My family has dealt with Klaben and especially Mike Cooney for over 15 years, and I have always felt like family. Thank you to everyone who helped me with my new Jeep. Customer for life!! More
by EL JEFE
Other Employees Tagged: Carl Esker, Brian Franklin, Noah Hewitt, Chuck Lindon, Mike Cooney
March 10, 2019
World Class Operation Rich Klaben is a expert at Customer Service..Needs to run for a political office and help all of the USA..Your team is the best!!! I purchased two ne Rich Klaben is a expert at Customer Service..Needs to run for a political office and help all of the USA..Your team is the best!!! I purchased two new vehicles from him in less then a week..very happy with both of them and how I was treated. More
by scott.phelps
Verified CustomerOther Employees Tagged: Steve Stephens , Brian Franklin, Don Jacobs, Justin Stinnett
March 03, 2019
Customer service Always responsive to any of my vehicle needs. Family atmosphere all the time. I have been dealing with Klaben for over 20 years. First Jeep was from M Always responsive to any of my vehicle needs. Family atmosphere all the time. I have been dealing with Klaben for over 20 years. First Jeep was from Mark Kaiser. A great guy who passed away to soon. More
by Jpav
Other Employees Tagged: Joe Hilliard , John Coco III, Kim Devlin, Carl Esker, Brian Franklin, Justin Stinnett
November 10, 2018
Leasing a new car Very helpful with questions- showing features of car- quick to respond back with answers to my questions! Pleasant experience! Knowledgeable of produc Very helpful with questions- showing features of car- quick to respond back with answers to my questions! Pleasant experience! Knowledgeable of products! Would highly recommend this dealership!! More
by NMARTIN4617
Other Employees Tagged: Nick Brandt, Tom Papish
October 20, 2018
Dealership is Great From the sales team service team and the management they did a great job taking care of us above and beyond couldn’t ask for a better group to deal w From the sales team service team and the management they did a great job taking care of us above and beyond couldn’t ask for a better group to deal with. More
by DOWENS01
Other Employees Tagged: Caleb Jacobs, Don Jacobs, Justin Stinnett, Matt King
October 04, 2018
Professional in every respect, every time This is my sixth purchase. Every experience With Klaben Auto over the years (sales, service & body shop - unfortunately) has been of the highest calib This is my sixth purchase. Every experience With Klaben Auto over the years (sales, service & body shop - unfortunately) has been of the highest caliber and utmost in customer experience. In this most recent transaction, Don Jacobs’ assistance in generating a special factory order Ram was invaluable and Richard Klaben was exceedingly generous with regard my trade valuation. Customer for life. More
by JS
Other Employees Tagged: Don Jacobs
October 02, 2018
Great time I have leased several vehicles from Gilbert and I have enjoyed every part. I will always go to him at Klaben and can guarantee it will be an awesome t I have leased several vehicles from Gilbert and I have enjoyed every part. I will always go to him at Klaben and can guarantee it will be an awesome time. Thank you so much for making a usually bad time so good every time!! More
by Fantastic time
Other Employees Tagged: Steve Stephens, Timothy Beane , Kim Devlin, Brian Franklin, Chuck Lindon, Gilbert Perrin, Jeff Reider, Fred Seeley II, Justin Stinnett
September 24, 2018
I trust Klaben Dodge for service on my Charger. Klaben Chrysler Jeep Dodge Ram, has service with convience such as a loaner vehicle, when the service is going to be time consuming. The service was d Klaben Chrysler Jeep Dodge Ram, has service with convience such as a loaner vehicle, when the service is going to be time consuming. The service was done correctly the first time A++.Joe Hilliard Knows how to take care of customers he does a great job. More
by Eric CHARGER
Other Employees Tagged: Justin L. Bolen, Joe Hilliard, Artie Gissinger , Brian Franklin, Matt King, coordinates his team to be winners.
September 18, 2018
Klaben NEVER falls short!! In for a recall. No hassles - comfortable waiting area with breakfast rolls and coffee. Richie from service department is perfect representative for In for a recall. No hassles - comfortable waiting area with breakfast rolls and coffee. Richie from service department is perfect representative for top notch dealership. They have it covered on all levels! LOVE THESE GUYS! More
by Heideman Clan
Other Employees Tagged: Richie Epling
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