Richard Klaben | Page 14
President
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 4 mos
Industry Experience
52 yrs, 5 mos
159 Reviews
Write a Review159 Reviews of Richard Klaben
September 05, 2018
Klaben Goes the Extra Mile Mr. Klaben and his team are incredible. Their dealerships are always clean and comfortable. Their sales teams are not pushy. They say a successful bus Mr. Klaben and his team are incredible. Their dealerships are always clean and comfortable. Their sales teams are not pushy. They say a successful business starts at the top. With that said there is no wonder why these are the best dealerships around. Tim and Jeff Beane at the Dodge Jeep Ram store were outstanding. They treated me like I was a member of their family. Their priority was to make sure i was happy and they exceeded that. I can’t forget to mention Kim Devlin in the finance department. She made me feel comfortable and got me in and out of there in no time. Thank you Mr Klaben! You have a customer for life More
Other Employees Tagged: Timothy Beane , Jeffrey Beane, Kim Devlin
August 21, 2018
A/C check- tire check- drivers seat damaged Tom & Richard were fabulous to work with! Listened to my concerns! Work was done in a timely manner! Follow up phone call was was also done! Tom & Richard were fabulous to work with! Listened to my concerns! Work was done in a timely manner! Follow up phone call was was also done! More
Other Employees Tagged: Tom Papish
July 18, 2018
Outstanding service from Klaben. You are the best!!! Klaben has always provided outstanding service. Joe Hilliard always follows through on all my Jeep needs. I am very pleased with the staff at Kalben Klaben has always provided outstanding service. Joe Hilliard always follows through on all my Jeep needs. I am very pleased with the staff at Kalben. More
Other Employees Tagged: Justin L. Bolen, Joe Hilliard , Brian Franklin, Justin Stinnett
July 16, 2018
Award winning service Wouldnt go anywhere else either service parts sales or the bodyshop this dealership franchise is the best around period. No matter who I call where ev Wouldnt go anywhere else either service parts sales or the bodyshop this dealership franchise is the best around period. No matter who I call where ever they know directly who we are. Always service with a hand shake More
Other Employees Tagged: Justin L. Bolen, Joe Hilliard , Kim Devlin
May 23, 2018
I couldn't be happier with my new truck thanks to John and Tim it klaben. Everyone treated me like royalty I couldn't be happier. with my new truck thanks to John and Tim it klaben. Everyone treated me like royalty I couldn't be happier. More
Other Employees Tagged: Artie Gissinger, Timothy Beane , John Coco III, Brian Franklin
May 04, 2018
Service done correctly and efficient. Joe hilliard knows what needs to be done and gets it done. Joe and Klaben make your service visit convenient. I highly recomend Klaben service and sal Joe hilliard knows what needs to be done and gets it done. Joe and Klaben make your service visit convenient. I highly recomend Klaben service and sales. More
Other Employees Tagged: Justin L. Bolen, Joe Hilliard, Artie Gissinger , Kim Devlin, Brian Franklin, Matt King
March 23, 2018
Amazing I was in a really bad place with my last loan. Klaben told me what to do and how to get in a better place . Now I’m in a brand new vehicle and exactly I was in a really bad place with my last loan. Klaben told me what to do and how to get in a better place . Now I’m in a brand new vehicle and exactly where I should be! Amazing people who work with you not against you . More
Other Employees Tagged: Antonio Taylor
March 09, 2018
Excellent Justin Bolen and Brian franklin are absolutely amazing!! These are the two men you should work with when coming to Klaben Chrysler/Jeep/dodge. They w Justin Bolen and Brian franklin are absolutely amazing!! These are the two men you should work with when coming to Klaben Chrysler/Jeep/dodge. They will get you taken care of. More
Other Employees Tagged: Justin L. Bolen, Joe Hilliard , Brian Franklin, Chuck Lindon, Justin Stinnett
February 08, 2018
Amazing Customer Service I purchased a car from Klaben in March of 2017. In January of 2018 I was involved in a bad car crash that left my vehicle totaled. Unfortunately, I wa I purchased a car from Klaben in March of 2017. In January of 2018 I was involved in a bad car crash that left my vehicle totaled. Unfortunately, I was left with a lot of negative equity after insurance and no idea how I was going to acquire a new car. Klaben worked diligently to find me a vehicle that would fit my budget and made sure that my children and I were safe. I have been a loyal customer to Klaben for over 20 years. There is no doubt that klaben will be my only source for vehicles for the next 20. Everyone I worked with from my salesman, Carl, finance manager, Brian, sales manager, Steve, all the way up to Rich Klaben, spent the time to work with me and help me in every way. Their care and concern for the customer was both calming and reassuring. I am extremely grateful for all their hard work to assist a single mother in her time of need. More
Other Employees Tagged: Steve Stephens , Carl Esker, Brian Franklin
February 07, 2018
appropriate assistance, At Dec 30th, we received assistance and time to learn about operating the Pacifica. We tried to absorb the much info quickly. I drove the Pacifica hom At Dec 30th, we received assistance and time to learn about operating the Pacifica. We tried to absorb the much info quickly. I drove the Pacifica home that evening. We returned a few days later, for the more in-depth training, that our late arrival to Klaben didn't allow. For a simple mind like mine, this training was necessary. We feel good about this dealership and may purchase another car from them in the future. More
Other Employees Tagged: Justin L. Bolen, Joe Hilliard , Kim Devlin, Nick Johnson
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