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Richard LaRussa
Richard LaRussa at Toyota of Scranton

Richard LaRussa | Page 10

Finance Director

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.9
316 Reviews
4.9

316 Reviews

Write a Review

316 Reviews of Richard LaRussa

July 25, 2022

Dealership Rating
Employee Rating

Waited 2. 5 hours for an oil change even with an appointment! Wasn’t pleased! More

by KNECHTOFFICER27
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
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Jul 25, 2022

Toyota of Scranton responded

Hello Shanequa, I am sorry to see your comments regarding your recent service visit. I plan on reaching out to you to further discuss. Our goal is to provide the best service for our guests at each visit. Sorry you feel disappointed. Take care, Mary Jo Preno Vice President of Guest Experience

July 14, 2022

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Employee Rating

I went to toyota of scranton on moday july 11 2022 ,i swear the way they treat me and made sure i drove off the lot with 2016 toyota rav 4 ..my epxerience from frank and michael and richard they change More

by Tiaeshalbacon
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Reilly, Franko vieria

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Jul 14, 2022

Toyota of Scranton responded

Tiaesha and matthew, Thank you for taking the time to share your thoughts regarding your recent sales experience. We are thrilled you enjoyed working with our sales team and everyone was so helpful. We strive to provide an exceptional guest experience and we are so happy you are pleased. We value you as our customer and appreciate your business. We wish you and matthew all the best! Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

June 23, 2022

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Employee Rating

Very good with our sales person in joe accommodating always takes care of us, hopefully we make a great deal. More

by TWINJUNE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Mercado Jr, Michael Reilly

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Jun 23, 2022

Toyota of Scranton responded

TWINJUNE, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 20, 2022

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Employee Rating

Great people. Work really hard for you. Would definitely recommend them to all. Thanks Rich, Ryan and John More

by TMCCONNELL916
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cali, George Zepherin

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Jun 21, 2022

Toyota of Scranton responded

TMCCONNELL916, We are delighted you enjoyed working with Rich, Ryan and John during your recent visit. Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 15, 2022

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Employee Rating

Best car buying experience I have ever had. From Jake in sales to Ryan in finance and everyone in between was awesome. They worked very hard to get me into the car I was interested in with the More

by Ryanstefanovich1987
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cali, Michael Reilly, Jake Warrington

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Jun 15, 2022

Toyota of Scranton responded

Ryanstefanovich1987, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We have the best sales team. I am happy to hear you enjoyed working with Jake and Ryan. Thank you for commenting. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

May 31, 2022

Dealership Rating
Employee Rating

Sale was easy, no pressure, communication with salesman was very good. I would recommend the dealer if you are looking for a Toyota. More

by TIMCRAVEN02
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl , George Zepherin, Patrick Rogers

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Jun 01, 2022

Toyota of Scranton responded

Tim,. Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

May 31, 2022

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Employee Rating

I had an excellent experience with buying my new car! Everyone who was involved in the process was professional, courteous, and kind! They all went above and beyond to help me get in the car of my dreams More

by HOLLY.RODRIGUEZ1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kevin Morrow , Alan Aimer, Kevin Cloud, George Zepherin

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Jun 01, 2022

Toyota of Scranton responded

Holly, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

May 18, 2022

Dealership Rating
Employee Rating

Show room is beautiful impressed with the waiting area also impressed with staff and Management More

by JOSEPHDEPAOLO3
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan Printz, james Brown , George Zepherin

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May 18, 2022

Toyota of Scranton responded

JOSEPHDEPAOLO3, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 17, 2022

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Employee Rating

They where very kind and very helpful. I would definitely buy another vehicle from here and recommend to family and friends. Thank you for such a great experience in buying my car! I love More

by JENNIFER092405
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti , Maxx Broden

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May 17, 2022

Toyota of Scranton responded

JENNIFER092405, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 03, 2022

Dealership Rating
Employee Rating

I like the people that work there they really polite and they help you as much they can. they are really patient and they make you get what u want and they make it possible More

by JAN_ROMAN2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti , Jack sale department

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May 03, 2022

Toyota of Scranton responded

JAN_ROMAN2, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

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