Richard LaRussa
Richard LaRussa at Toyota of Scranton

Richard LaRussa | Page 9

Finance Director

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.9
316 Reviews
4.9

316 Reviews

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316 Reviews of Richard LaRussa

November 07, 2022

Dealership Rating
Employee Rating

I traded in my Mercedes coupe for a Venza. From the moment we walked on the lot until the moment we drove my new vehicle home, we were treated wonderful! The sales staff, the finance team, th More

by risa51501
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bob Edwards , Howard Sweeny, George Zepherin, Brittany Gebhardt

Nov 08, 2022

Toyota of Scranton responded

risa51501, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We appreciate your recommendation. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

October 30, 2022

Dealership Rating
Employee Rating

This was my third car that I bought from them and as always the quality of service was amazing and they did everything possible to make the sale go smoothly. More

by SEGALUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jammie Marcen, Ahmad Wasal , Michael Reilly

Oct 31, 2022

Toyota of Scranton responded

SEGALUS, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. Thank you for your loyalty to our dealership. It is a compliment to our team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

October 27, 2022

Dealership Rating
Employee Rating

Very relaxing, professional and welcoming. All the people we dealt with were very courteous and friendly. More

by DENNISJMCNAMARA
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti , Corey Boynton

Oct 27, 2022

Toyota of Scranton responded

Hi Dennis, Thank you for taking the time to let us know about your recent sales experience. We are delighted you enjoyed working with our sales team. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience

October 06, 2022

Dealership Rating
Employee Rating

Everyone I dealt with at this dealership was extremely helpful and kind. Great customer service. More

by DOLPHINBTB
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Marco Valenti

Oct 06, 2022

Toyota of Scranton responded

DOLPHINBTB, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton

September 12, 2022

Dealership Rating
Employee Rating

Great service. From Doug Stahl to Rich LaRussa and Matt Hedden, all were extremely helpful, making the buying experience easy and painless. More

by MANAHAN.MAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl , Matthew Hedden

Sep 13, 2022

Toyota of Scranton responded

MANAHAN.MAY, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are delighted you enjoyed working with Doug, Rich and Matt. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 27, 2022

Dealership Rating
Employee Rating

Best dealer experience ever! This is a great dealership. The sales people, the management team and the finance team are all excellent. These people put the customer first. Th More

by JEFF
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Thomas, Kacie Greico, Kevin Morrow, Jammie Marcen, Bob Edwards , Ryan Cali, Kevin Cloud, Andrew Weinberger,

Aug 29, 2022

Toyota of Scranton responded

Hi Jeff, Thank you for taking the time to let us know about your recent visit to our dealership. We are happy to know all went well at your visit. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

August 18, 2022

Dealership Rating
Employee Rating

It is good dealer that I prefer which they help me to trade my old car to new car in right price.thank you very much. More

by PURNA_BASNET10
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Burgess, Bob Edwards, Ahmad Wasal , Corey Boynton, Ryan Cali, Kevin Cloud, Michael Reilly, Howard Sweeny, George Zepherin

Aug 19, 2022

Toyota of Scranton responded

Purna, We know you are a loyal customer and we want to thank you. We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

August 12, 2022

Dealership Rating
Employee Rating

Called about a car earlier in the day and they had it ready for me in perfect condition later in the day. Just washed, detailed all throughout, and even a full tank of gas. Dealer and financial help were More

by LAURA.BOOTHS09
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cali, Kevin Cloud

Aug 15, 2022

Toyota of Scranton responded

Hi Laura, Thank you for taking the time to provide feedback on your recent buying experience with Kevin, Ryan and Richard. We are thrilled all went well and hope you are enjoying your new vehicle. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 02, 2022

Dealership Rating
Employee Rating

This was the best dealership I've bought a car from in my 28 years of buying/leasing vehicles. First Class! More

by AC31078
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Corey Boynton, Ryan Cali

Aug 03, 2022

Toyota of Scranton responded

AC31078, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are thrilled you enjoyed the buying experience with Corey. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

July 30, 2022

Dealership Rating
Employee Rating

Jax was the one who had sold me my vehicle and I give him a 5 star. He answered any questions that I had asked in a timely manner , was kind , and also got me my vehicle in a quick hurry . He was awesome! Al More

by ASHLEY.LYNN1308
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti , Jax

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