Richard LaRussa | Page 8

Toyota of Scranton responded

We're sorry to hear about your negative experience and appreciate you taking the time to provide your feedback. We strive to be transparent and upfront about all aspects of our business, including warranties, and we apologize if you felt otherwise. We take your concerns seriously, and we would like to investigate the situation further to understand what may have occurred during your visit. Customer satisfaction is our top priority, and we want to ensure that every customer feels valued and well-informed. Please reach out to our Vice President of Guest Experience, Mary Jo Preno at your earliest convenience so that we can discuss your specific situation in more detail. We genuinely care about your experience and would appreciate the opportunity to address your concerns directly. You can reach Mary Jo at 570.702.8776. Once again, we apologize for any inconvenience or frustration you may have experienced. We hope to have the chance to regain your trust and potentially change your perception of our dealership in the future. Kind regards, The Toyota of Scranton Team

Toyota of Scranton responded

PENETAR2, Thank you for taking the time to leave us a 5-star review for Toyota of Scranton's sales team! We are thrilled to hear that you had an excellent experience with us, and that our team provided you with informative and friendly service. At Toyota of Scranton, we take great pride in ensuring that our dealership is clean and organized for all of our customers. We are pleased to know that you found our facilities up to your standards. Once again, thank you for choosing Toyota of Scranton. It was our pleasure to assist you, and we look forward to serving you in the future. Best regards, The Toyota of Scranton Sales Team

Toyota of Scranton responded

JCLARKE182, Thank you for taking the time to share your positive experience with Toyota of Scranton. We are thrilled to hear that you received excellent service and that our team members were helpful and courteous throughout the car purchase process. It is our goal to provide our customers with a stress-free and enjoyable car buying experience, and we are delighted to know that we were successful in achieving this with you. We appreciate your kind words and recommendation to your family and friends. Please don't hesitate to reach out to us if you have any further questions or concerns. We look forward to assisting you with any future automotive needs. Thank you for choosing Toyota of Scranton! Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

CASTANARROW, Thank you for taking the time to offer feedback on your recent experience with our collision center. We apologize about the part. Due to the fact it was badly damaged we had to dispose of that particular part and could not give it to you. The insurance company works with their direct repair shops on the pricing of repairs, labor and parts. It is not the collision center's responsibility to do pricing. That is the insurance company's responsibility. I hope this information helps you have a better understanding of your recent experience. Thank you, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

brakenrun, Thank you for taking time to provide feedback on your recent sales experience. We are delighted to know Richard LaRussa was accommodating and provided answers to your questions. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

NICMURPH12, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We all appreciate your comments. We are delighted you enjoyed working with Brian. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

michelle.iness83, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We all appreciate your comments. We are thrilled you enjoyed working with Joe, Jr, Richard, Michael and the sales team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

Josephiannielli, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We all appreciate your comments. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

gabv, Thank you for taking the time to offer your feedback on your recent sales experience at our dealership. We appreciate your loyalty and positive comments regarding our team and business. We value you as our customer and friend. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

Toyota of Scranton responded

Hello Nikkole1717, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are thrilled you enjoyed working our sales team. Thank you for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776