Richard LaRussa | Page 7

Toyota of Scranton responded

jerome.yeninas, Thank you for taking the time to share your wonderful experience at Toyota of Scranton! We're delighted to hear that our staff provided you with a great experience and that their professionalism and friendliness made a positive impression on you. At Toyota of Scranton, we strive to create a welcoming and customer-centric environment, and it's fantastic to know that our team met your expectations. We're thrilled to hear that you would consider shopping with us again in the future. We genuinely appreciate your kind words and your willingness to recommend our dealership. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We would be more than happy to help. Thank you again for choosing Toyota of Scranton. We look forward to serving you in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

ITICONCHUK, Thank you for leaving us such a fantastic 5-star review! We greatly appreciate your kind words and are thrilled to hear that your experience with Toyota of Scranton was top-notch. Our team strives to go above and beyond to ensure our customers' satisfaction, and it's wonderful to know that you felt well taken care of during your visit. We believe that providing a comfortable and enjoyable environment is an essential part of the car-buying process, which is why we offer amenities such as our in-house restaurant to make your wait more enjoyable. We also understand that credit approval can sometimes be a challenge, but we firmly believe in exploring every possible avenue to assist our customers. Our dedicated finance team works tirelessly to find suitable solutions and provide you with the best options available, even if the outcome may not always be what we hope for. We're glad to hear that you felt supported throughout the process. Thank you again for choosing Toyota of Scranton, and for sharing your positive experience. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with the same exceptional level of care. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

RZIEG727, Thank you for taking the time to share your positive feedback about your experience with Toyota of Scranton! We're thrilled to hear that you've had a pleasure working with us and that we have consistently provided you with excellent customer service and care throughout your four vehicle purchases. We greatly value your loyalty and appreciate your recommendation of Toyota of Scranton to others. Your trust in our dealership means a lot to us, and we're glad that we have been able to meet your expectations consistently. We are committed to maintaining our high standards and ensuring that every customer has a positive experience with us. If there's anything else we can do to further enhance your satisfaction or if you have any suggestions, please don't hesitate to reach out. Thank you again for choosing Toyota of Scranton as your preferred dealership. We look forward to serving you in the future and continuing to provide you with exceptional service. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

R.GEIGER, Thank you so much for taking the time to share your wonderful experience with us at Toyota of Scranton! We are delighted to hear that your recent purchase was nothing short of excellent. We are especially thrilled to know that "G" Patino-Flores provided you with outstanding service. We pride ourselves on having a team of knowledgeable and friendly salespeople, and it's fantastic to hear that "G" went above and beyond to ensure your needs were met. We will be sure to pass along your kind words to him. We also appreciate your mention of Rich and Marco from our finance department. They are dedicated professionals who strive to make the financial aspect of buying a vehicle as smooth and stress-free as possible. It's great to know that they provided you with a pleasurable experience. At Toyota of Scranton, customer satisfaction is our top priority, and your positive feedback encourages us to continue delivering exceptional service. We look forward to serving you again in the future when you decide to purchase another vehicle. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing Toyota of Scranton! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi Melissa, Thank you for taking the time to leave us a wonderful 5-star review for your service experience at Toyota of Scranton! We're thrilled to hear that our staff was friendly, courteous, and greeted you with a smile. It's our aim to create a welcoming and informative atmosphere for our customers. We're glad that our team was able to provide you with the necessary information about your service needs and ensure that you were well-informed about what needed to be done. Our knowledgeable staff is dedicated to delivering exceptional service and making sure our customers have a clear understanding of the maintenance or repairs required. We appreciate your kind words and recommendation. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We look forward to serving you again in the future and providing you with the same level of outstanding service! Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

We're sorry to hear about your negative experience and appreciate you taking the time to provide your feedback. We strive to be transparent and upfront about all aspects of our business, including warranties, and we apologize if you felt otherwise. We take your concerns seriously, and we would like to investigate the situation further to understand what may have occurred during your visit. Customer satisfaction is our top priority, and we want to ensure that every customer feels valued and well-informed. Please reach out to our Vice President of Guest Experience, Mary Jo Preno at your earliest convenience so that we can discuss your specific situation in more detail. We genuinely care about your experience and would appreciate the opportunity to address your concerns directly. You can reach Mary Jo at 570.702.8776. Once again, we apologize for any inconvenience or frustration you may have experienced. We hope to have the chance to regain your trust and potentially change your perception of our dealership in the future. Kind regards, The Toyota of Scranton Team

Toyota of Scranton responded

PENETAR2, Thank you for taking the time to leave us a 5-star review for Toyota of Scranton's sales team! We are thrilled to hear that you had an excellent experience with us, and that our team provided you with informative and friendly service. At Toyota of Scranton, we take great pride in ensuring that our dealership is clean and organized for all of our customers. We are pleased to know that you found our facilities up to your standards. Once again, thank you for choosing Toyota of Scranton. It was our pleasure to assist you, and we look forward to serving you in the future. Best regards, The Toyota of Scranton Sales Team

Toyota of Scranton responded

JCLARKE182, Thank you for taking the time to share your positive experience with Toyota of Scranton. We are thrilled to hear that you received excellent service and that our team members were helpful and courteous throughout the car purchase process. It is our goal to provide our customers with a stress-free and enjoyable car buying experience, and we are delighted to know that we were successful in achieving this with you. We appreciate your kind words and recommendation to your family and friends. Please don't hesitate to reach out to us if you have any further questions or concerns. We look forward to assisting you with any future automotive needs. Thank you for choosing Toyota of Scranton! Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

CASTANARROW, Thank you for taking the time to offer feedback on your recent experience with our collision center. We apologize about the part. Due to the fact it was badly damaged we had to dispose of that particular part and could not give it to you. The insurance company works with their direct repair shops on the pricing of repairs, labor and parts. It is not the collision center's responsibility to do pricing. That is the insurance company's responsibility. I hope this information helps you have a better understanding of your recent experience. Thank you, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

brakenrun, Thank you for taking time to provide feedback on your recent sales experience. We are delighted to know Richard LaRussa was accommodating and provided answers to your questions. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com