Richard LaRussa | Page 7

Toyota of Scranton responded

We greatly appreciate you taking the time to share your positive experience with us at Toyota of Scranton. We're thrilled to hear that Joe Gatto and Corey Boyton provided you with exceptional communication and service. It's truly rewarding to know that our team's efforts have left such a positive impression on you. Your recommendation means a lot to us, and we're committed to maintaining the high standard of service that you've come to expect from us. Should you need anything in the future or have any questions, please don't hesitate to reach out. We look forward to serving you again at Toyota of Scranton. Thank you for choosing us and being a part of the DC Toyota family. Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

ben p, Thank you so much for your kind words and for choosing Toyota of Scranton for your car-buying needs! We're thrilled to hear that Corey, Rich, and the rest of our team were able to provide you with an exceptional experience. We understand that finding the right vehicle can be a journey, and we're glad you were willing to make the drive to our dealership. Providing excellent service and fair pricing is at the core of what we do, and we're delighted to hear that our team was able to meet your expectations. It's wonderful to know that you had a fantastic car buying experience with us. We believe that every customer deserves a smooth and enjoyable process, and we're happy to have achieved that for you. We truly appreciate your trust in us and your willingness to consider us for your future vehicle purchases. Please don't hesitate to reach out whenever you're ready for your next car, and we'll be here to assist you with the same level of care and dedication. Thank you for taking the time to share your positive feedback. We look forward to continuing to serve you and your family in the future. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hello Rambo, Thank you so much for sharing your wonderful experience at our dealership! We're absolutely delighted to hear that you're enjoying your new vehicle and that our team, from the salesman to the finance department, provided you with such exceptional service. Treating our customers like family is one of our core values, and we're thrilled that you felt that warmth and respect throughout your entire journey with us. Your recommendation means the world to us, and we're grateful for your trust in sending others our way. If you ever need anything else or have more recommendations to make, please don't hesitate to reach out. We're here to assist you whenever you need us. Safe travels in your new vehicle, Rambo, and thank you again for choosing us for your automotive needs! Best regards, Mary Jo and the Toyota of Scranton Team

Toyota of Scranton responded

Dear Mia, Thank you for taking the time to share your wonderful experience with Toyota of Scranton! We are thrilled to receive such positive feedback from our valued customers like you. Creating a comfortable and professional environment for our customers is one of our top priorities, and we are delighted to know that you felt at ease during your visit. Our team works diligently to ensure that every aspect of your experience, from browsing our inventory to the final purchase process, is as seamless and enjoyable as possible. Your satisfaction means the world to us, and we are grateful for the opportunity to serve you. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we look forward to continuing to provide you with exceptional service and support for all your automotive needs! Warm regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

HAJ92278, We hope this message finds you well. We wanted to extend our heartfelt gratitude for taking the time to share your recent experience at Toyota of Scranton. Your feedback means a lot to us, and we're delighted to hear that you had a great and informative visit! Our team strives to provide exceptional customer service, and it's rewarding to know that you found our manager to be friendly and not pushy. Creating a welcoming and pressure-free environment is one of our top priorities, and we're thrilled that it resonated with you. Your kind words are a testament to our continuous efforts to deliver the best car-buying experience to our valued customers. At Toyota of Scranton, we remain committed to offering top-notch service, expert advice, and high-quality vehicles to meet your needs. If you have any further feedback or questions, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Once again, thank you for choosing Toyota of Scranton for your automotive needs. We genuinely appreciate your business and look forward to serving you again in the future. Best regards, Mary Jo Preno Toyota of Stroudsburg

Toyota of Scranton responded

jerome.yeninas, Thank you for taking the time to share your wonderful experience at Toyota of Scranton! We're delighted to hear that our staff provided you with a great experience and that their professionalism and friendliness made a positive impression on you. At Toyota of Scranton, we strive to create a welcoming and customer-centric environment, and it's fantastic to know that our team met your expectations. We're thrilled to hear that you would consider shopping with us again in the future. We genuinely appreciate your kind words and your willingness to recommend our dealership. Should you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We would be more than happy to help. Thank you again for choosing Toyota of Scranton. We look forward to serving you in the future. Best regards, Mary Jo Preno Toyota of Scranton

Toyota of Scranton responded

ITICONCHUK, Thank you for leaving us such a fantastic 5-star review! We greatly appreciate your kind words and are thrilled to hear that your experience with Toyota of Scranton was top-notch. Our team strives to go above and beyond to ensure our customers' satisfaction, and it's wonderful to know that you felt well taken care of during your visit. We believe that providing a comfortable and enjoyable environment is an essential part of the car-buying process, which is why we offer amenities such as our in-house restaurant to make your wait more enjoyable. We also understand that credit approval can sometimes be a challenge, but we firmly believe in exploring every possible avenue to assist our customers. Our dedicated finance team works tirelessly to find suitable solutions and provide you with the best options available, even if the outcome may not always be what we hope for. We're glad to hear that you felt supported throughout the process. Thank you again for choosing Toyota of Scranton, and for sharing your positive experience. If there's anything else we can do to assist you in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with the same exceptional level of care. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

RZIEG727, Thank you for taking the time to share your positive feedback about your experience with Toyota of Scranton! We're thrilled to hear that you've had a pleasure working with us and that we have consistently provided you with excellent customer service and care throughout your four vehicle purchases. We greatly value your loyalty and appreciate your recommendation of Toyota of Scranton to others. Your trust in our dealership means a lot to us, and we're glad that we have been able to meet your expectations consistently. We are committed to maintaining our high standards and ensuring that every customer has a positive experience with us. If there's anything else we can do to further enhance your satisfaction or if you have any suggestions, please don't hesitate to reach out. Thank you again for choosing Toyota of Scranton as your preferred dealership. We look forward to serving you in the future and continuing to provide you with exceptional service. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

R.GEIGER, Thank you so much for taking the time to share your wonderful experience with us at Toyota of Scranton! We are delighted to hear that your recent purchase was nothing short of excellent. We are especially thrilled to know that "G" Patino-Flores provided you with outstanding service. We pride ourselves on having a team of knowledgeable and friendly salespeople, and it's fantastic to hear that "G" went above and beyond to ensure your needs were met. We will be sure to pass along your kind words to him. We also appreciate your mention of Rich and Marco from our finance department. They are dedicated professionals who strive to make the financial aspect of buying a vehicle as smooth and stress-free as possible. It's great to know that they provided you with a pleasurable experience. At Toyota of Scranton, customer satisfaction is our top priority, and your positive feedback encourages us to continue delivering exceptional service. We look forward to serving you again in the future when you decide to purchase another vehicle. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing Toyota of Scranton! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi Melissa, Thank you for taking the time to leave us a wonderful 5-star review for your service experience at Toyota of Scranton! We're thrilled to hear that our staff was friendly, courteous, and greeted you with a smile. It's our aim to create a welcoming and informative atmosphere for our customers. We're glad that our team was able to provide you with the necessary information about your service needs and ensure that you were well-informed about what needed to be done. Our knowledgeable staff is dedicated to delivering exceptional service and making sure our customers have a clear understanding of the maintenance or repairs required. We appreciate your kind words and recommendation. If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We look forward to serving you again in the future and providing you with the same level of outstanding service! Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton