Richard Roy | Page 5

It could of been better. .. our sales representative was not prepared when we got there. Took 4 hrs between paying the deposit and then having an issue with insurance. But ov .. our sales representative was not prepared when we got there. Took 4 hrs between paying the deposit and then having an issue with insurance. But overall satisfied with the car. More

by acote1820 Verified Customer Verified Customer

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Great service, attitude, humble and acts of kindness. Helpful with the process of purchasing a vehicle. Helpful with the process of purchasing a vehicle. More

by robbimm2 Verified Customer Verified Customer

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Did not realize we could have made an appointment. Just walked in on a relatively busy day. Service was excellent. Drove out in a new (to us!) vehicle in just a few hours. This was the third dealershi Just walked in on a relatively busy day. Service was excellent. Drove out in a new (to us!) vehicle in just a few hours. This was the third dealership we had been to in a week. By far, it was the easiest experience of the three. More

by carolegranfield Verified Customer Verified Customer

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My husband and I received an email from Merchants Auto stating they were interested in purchasing our used vehicle (this was an instant offer through KBB). We emailed back and forth to set up an appointme stating they were interested in purchasing our used vehicle (this was an instant offer through KBB). We emailed back and forth to set up an appointment, and I was very clear we were not interested in trading it in or in the market for a new vehicle at this time but will be in the coming months. I scheduled the appointment and was told to ask for Samir. A different gentleman greeted us (Butch or Rich or something...he offered his business card but clearly missed the mark when I said I would never come back and will be sure to share our experience) and said Samir was not available, then refused to acknowledge the offer I had in writing stating if the car is as stated, they would give $500 over the KBB value because they "are desperate for used vehicles" The guy gave us a very low offer, said he would only honor if we were going to do a trade. I have zero interest in working with this company again. When the time comes for a new vehicle, this is the last place I would ever consider. Bunch of scammers. Beware. More

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They sold a lemon and didn’t care they they did. They took money from me and auctioned off my car without a title. They are shady!! They took money from me and auctioned off my car without a title. They are shady!! More

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I had an awesome experience with Richard Roy. He was an I had an awesome experience with Richard Roy. He was an excellent car dealer with a heart. He went above and beyond to help me. I was very satisfied I had an awesome experience with Richard Roy. He was an excellent car dealer with a heart. He went above and beyond to help me. I was very satisfied, happy and appreciative with his service. Every single person I talked to and met during the entire process were very accommodating, warm, friendly and respectful. I genuinely recommend this car dealership. More

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Excellent customer service. We were very pleased with our transaction with Mr. Richard Roy and Mr. Scott Chavanelle! All the staff we encountered were very professional, welcoming and friendly. transaction with Mr. Richard Roy and Mr. Scott Chavanelle! All the staff we encountered were very professional, welcoming and friendly. More

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Hands down the best experience I have ever had at a car dealership. I came in already disheveled from my encounter from Auto Fair the day before and Richard Roy came to save the day. Even with no cosigner, dealership. I came in already disheveled from my encounter from Auto Fair the day before and Richard Roy came to save the day. Even with no cosigner, a small trade in, and some money down, I was able to leave the lot with the car I came to look at, I could not have done it without Richards excellent sense of humor and overall incredible personality. Thank you again Merchants Auto and Richard for making my 2021 !! More

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Left with a better car than we originally were interested in. Easygoing setting no pressure. Spent about 3 1/2 hours from walking in to driving off in new car. in. Easygoing setting no pressure. Spent about 3 1/2 hours from walking in to driving off in new car. More

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What a delightful experience. Merchants goes above and beyond to assist their customers. I will definitely spread the ward to others. Richard Roy & Timothy Randlett 👍👍 beyond to assist their customers. I will definitely spread the ward to others. Richard Roy & Timothy Randlett 👍👍 More

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