Richard Vargas | Page 2

I represent a consumer who purchased a lemon from them. Not only did the dealership sell him a bad car but refused to provide him with a copy of his file. Poor young man had to hire me and pay attorneys f Not only did the dealership sell him a bad car but refused to provide him with a copy of his file. Poor young man had to hire me and pay attorneys fees to get a copy of his file. My letter was not only ignored, but when I called to follow up they told me the Manager I directed it too was no longer working there as of that week. Huge surprise since they run this office in this manner. I spoke with manager Richard Vargas on a recorded line who agreed to take the car back and return my client's $2,000 down payment. He told me to tell my client to go in and ask for him. When my client went, they took the car, refused the return of the $2,000, telling him to come back on Monday and they would now deduct miles, etc. I told them that was not what was agreed and told my client to take the vehicle. Now the dealer refuses to give him back the car or the down payment and he was told to leave the premises for trespassing. He paid for a car and now they refuse TO RETURN THE CAR TO HIM OR HIS MONEY? If this is not theft I dont know what it is. I have called now 18 times and they either hang up on me or transfer me to voicemail or pretend they cant hear me. All on a recorded line. This is ludicrous. I am reporting them to the Chrysler Headquarters. BUYER AND CONSUMER BEWARE!!!!! More

Helpful 0

Report | Print

Prompt. Courteous and informed service. Was particularly happy with Leslie Grey the sales associate. Great service. Friendly and informed. Courteous and informed service. Was particularly happy with Leslie Grey the sales associate. Great service. Friendly and informed. More

by michaelavella Verified Customer Verified Customer

Helpful 0

Report | Print

Very easy to finalize the deal and gave me insight to the warranty and payments. warranty and payments. More

by earno2005 Verified Customer Verified Customer

Helpful 0

Report | Print

It was great I was able to negotiate fairly with the dealer ship It was awesome dealer ship It was awesome More

by natgeo2002 Verified Customer Verified Customer

Helpful 0

Report | Print

Customer friendly environment, Sergio is extremely knowledgeable and professional, and listens to the customer’s concerns. The staff are military and people friendly. I would recommend this dealership knowledgeable and professional, and listens to the customer’s concerns. The staff are military and people friendly. I would recommend this dealership. More

by BGORDONENTERPRISE Verified Customer Verified Customer

Helpful 0

Report | Print

Amazing experience would refer my family and friends to buy a car or jeep at this dealership. buy a car or jeep at this dealership. More

by Backi119 Verified Customer Verified Customer

Helpful 0

Report | Print

Salesman is a very nice person and very helpful, Sales Manager is always excellent and helps you to close the deal Manager is always excellent and helps you to close the deal More

by ekanarek53 Verified Customer Verified Customer

Helpful 0

Report | Print

Hollywood Chrysler Jeep has always treated me with care and concern for my needs and my time. Josh Clinton directed me to Richard Vargas who in turn, assigned Jesse to assist in the buyout of my lease. Jes and concern for my needs and my time. Josh Clinton directed me to Richard Vargas who in turn, assigned Jesse to assist in the buyout of my lease. Jesse was very patient and he dealt with Chrysler Capital for the necessary information. David Souza handled all the financing in a painless way. I also was introduced to Billy in the Service Department, and Brandon who previously attended to my car. All in all, this place is great! More

by annieg* Verified Customer Verified Customer

Helpful 0

Report | Print

These guys are the best team I have ever had the pleasure of buying a new automobile!! Totally made sure everything was right for me and my wife. Would recommend anyone to deal with them. Totally profession of buying a new automobile!! Totally made sure everything was right for me and my wife. Would recommend anyone to deal with them. Totally professional!!! More

by jerrymcdcormick1954 Verified Customer Verified Customer

Helpful 0

Report | Print

Nice cars , easy and friendly staff thank you again we are very have with our new Wagoneer are very have with our new Wagoneer More

by Christopher.Rodriguez Verified Customer Verified Customer

Helpful 0

Report | Print