Richie Goetz | Page 9

good friendly service every time we go there to taking our three cars we always get quality service our three cars we always get quality service More

by CLARIAMELI_2007 Verified Customer Verified Customer

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The Cartersville group was very responsive. The Rome service center never returned my call. Thank you Cartersville! The Rome service center never returned my call. Thank you Cartersville! More

by CMINSHEW Verified Customer Verified Customer

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The wait time was short and the service writer was professional and very courteous. They had me in and out in now time and I will come back here for my next service and every time after that . professional and very courteous. They had me in and out in now time and I will come back here for my next service and every time after that . More

by LITTLEJOHNBRITTANY453 Verified Customer Verified Customer

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Excellent staff, superior customer service, superior quality of work, always know it is done right the first time. quality of work, always know it is done right the first time. More

by Watts Family Verified Customer Verified Customer

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I arrived for my first oil change, this was a great experience. I was waiting for my car to be finished. Was not a very much weight at all. I forgot to tell them that I needed a tire rotation, but they experience. I was waiting for my car to be finished. Was not a very much weight at all. I forgot to tell them that I needed a tire rotation, but they already took it upon themselves to get it done. They were very fast, very professional and very kind, thank you so much More

by DMURPHY62462 Verified Customer Verified Customer

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My experience with service this time was excellent. From the time I drove into the bay until my car was delivered to me after the service was completed was exceptional. The staff was courteous and co From the time I drove into the bay until my car was delivered to me after the service was completed was exceptional. The staff was courteous and conscientious. Thank you. More

by Kathy Verified Customer Verified Customer

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We've come to this dealership for years and love the service department! Thanks for the great work! service department! Thanks for the great work! More

by KBCSMC1998 Verified Customer Verified Customer

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Took over 2 hours of waiting. I agreed to $165 "checkout fee got NOTHING for the fee: they diagnosed a month they already diagnosed 6 months prior - for which I was charged nothi I agreed to $165 "checkout fee got NOTHING for the fee: they diagnosed a month they already diagnosed 6 months prior - for which I was charged nothing. This time: she diagnosis, same work around (instead of $350 repair). Work around has worked PERFECTLY for over 6 months. This time I paid $165 fee for same diagnosis as 6 months ago, same free workaround. BUT, I was charged tax AND $5 service fee for same diagnosis, same "no-problem" problem, same free work around. I receive NOTHING for $185. SHOTTENKIRK has been my absolute SOLE maintenance, tire priced since I bought my 2014 Insight from Shottenkirk. While waiting for my $185 ripoff, I talked with a sales rep since I was there. I intended to purchase a another hybrid before Christmas, now I will NOT shop at Shottenburk,, The service manager that recently retired acted like she wanted to save me money whenever I had you service my Honda. Now, I feel like the service department is trying to over charge me every time I come in. Can you help me with this problem. I'll be glad to come n to talk to you about it. Gerard Verzaal I feel ike my service managerRichie only had the authority to bill me as much as possible, not save me as mush as reasonable. Please let Bob Corley know that it was not his fault. More

by VERZAALLAWFIRM Verified Customer Verified Customer

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I received requires immediate attention for what is under my hood. I received a satisfactory on my last two visits. My service advisor did not discuss this or even go over this ! He was too busy selling me a my hood. I received a satisfactory on my last two visits. My service advisor did not discuss this or even go over this ! He was too busy selling me additional services! I don’t think I will use them again! More

by BVW425 Verified Customer Verified Customer

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Shottenkirk has always treated us like family. They are The only dealership we will buy from They are The only dealership we will buy from More

by karenrigdon Verified Customer Verified Customer

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